Market Overview:
The global patient experience software market is expected to grow at a CAGR of 10.8% from 2018 to 2030. The growth in the market can be attributed to the increasing demand for patient engagement and patient relationship management (PRM) software. Additionally, the growing trend of using interactive patient care systems (IPC) is also contributing to the growth of this market. By type, the global patient experience software market is segmented into interactive patient care systems (IPC),patient case management,patient engagement, and PRM software. The IPC segment is expected to grow at a CAGR of 11% from 2018 to 2030 owing to its abilityto provide patients with a more personalized experience.
Product Definition:
Patient experience software is a type of software used to manage and track patient interactions. It can be used to manage appointments, track patient histories, and document patient feedback. The importance of patient experience software lies in its ability to improve communication between patients and healthcare providers.
Interactive Patient Care Systems (IPC):
Interactive patient care systems (IPC) is a set of technologies that enhances communication between patients and doctors. IPCS helps in reducing the time between two steps, which reduces errors and provides efficient & effective services to both patients as well as doctors. It also improves the quality of medical decisions made by physicians, thereby improving patient outcomes.
The global interactive patient care systems market size was valued at USD 1,849 million in 2015.
Patient Case Management:
Patient case management is a practice of helping patients with their medical and healthcare-related problems. Case managers are registered nurses, physicians, or pharmacists who work with doctors to help patients in various ways. They act as an advocate for the patient and help them fill out forms; schedule appointments; get lab results etc.
Application Insights:
Based on application, the global patient experience software market is segmented into hospitals, health systems and others. The hospitals segment dominated the market in 2017 owing to increasing investments by governments for improving healthcare infrastructure and services. For instance, according to a study published by McKinsey Global Institute in 2018, it was estimated that around USD 300 billion were invested globally for improving healthcare infrastructure between 2010 and 2015 but only around USD 200 billion were spent on actual medical facilities. Thus, an increase in investment is expected to be made by various countries over the coming years which will further fuel growth of this segment during forecast period.
The health system¢â‚¬â„¢s application segment is anticipated to witness significant growth during forecast period owing to rising need for developing effective care management strategies within existing resources at health systems level especially after mergers & acquisitions have reduced flexibility at hospital level as organizations are focused towards providing better quality of care within limited financial resources available with them.
Regional Analysis:
North America dominated the global market in 2017. The region is expected to maintain its position over the forecast period. This can be attributed to increasing government funding for improving healthcare IT infrastructure, rising adoption of IPC systems by hospitals, and growing demand for patient engagement software by patients and their families. Moreover, high awareness levels regarding emerging technologies are also driving growth in this region.
Asia Pacific is anticipated to witness lucrative growth over the forecast period owing to factors such as rapidly improving healthcare infrastructure due to increased government spending on hospital equipment purchases and expansion of coverage through public health insurance programs initiated by several governments across countries such as India, China, Thailand etc.
Growth Factors:
- Increasing demand for patient-centric care: The global population is aging, and with this, the prevalence of chronic diseases is increasing. This has led to a greater focus on providing patient-centric care in order to improve outcomes and reduce costs. Patient experience software can help healthcare organizations deliver personalized care by tracking patients' interactions with the organization across all channels.
- Shift from volume to value-based reimbursement models: Healthcare providers are increasingly being reimbursed based on the quality of care they provide rather than the number of services they offer. This shift towards value-based reimbursement models is driving providers to invest in technologies that can help them measure and improve the quality of their care. Patient experience software can help providers track key performance indicators (KPIs) such as patient satisfaction, clinical outcomes, and cost savings achieved through improved patient engagement.
- Growing demand for consumerized healthcare: Patients are becoming more involved in their own health and are expecting more from their healthcare providers than ever before. They want access to information about their health conditions online, they want convenient ways to communicate with clinicians, and they want a personalized treatment plan that meets their specific needs. Patient experience software can help healthcare organizations meet these demands by providing patients with self-service tools such as online portals where they can access their medical records, request appointments or referrals, and communicate with clinicians electronically 24/7 .
Scope Of The Report
Report Attributes
Report Details
Report Title
Patient Experience Software Market Research Report
By Type
Interactive Patient Care Systems (IPC), Patient Case Management, Patient Engagement, Patient Relationship Management (PRM)
By Application
Hospitals, Health Systems
By Companies
Epic MyChart Bedside, Spok, Access Care Planning (formerly Mobizio), Getwell, athenaCoordinator, eClinicalWorks, SimplePractice, Luma Health, Allscripts, ChiroTouch, Phreesia, DrChrono, SoftClinic, Solutionreach, WebPT, RevenueWell, Weave, Salesforce Health Cloud, patientNOW, PracticeSuite
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
144
Number of Tables & Figures
101
Customization Available
Yes, the report can be customized as per your need.
Global Patient Experience Software Market Report Segments:
The global Patient Experience Software market is segmented on the basis of:
Types
Interactive Patient Care Systems (IPC), Patient Case Management, Patient Engagement, Patient Relationship Management (PRM)
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Hospitals, Health Systems
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Epic MyChart Bedside
- Spok
- Access Care Planning (formerly Mobizio)
- Getwell
- athenaCoordinator
- eClinicalWorks
- SimplePractice
- Luma Health
- Allscripts
- ChiroTouch
- Phreesia
- DrChrono
- SoftClinic
- Solutionreach
- WebPT
- RevenueWell
- Weave
- Salesforce Health Cloud
- patientNOW
- PracticeSuite
Highlights of The Patient Experience Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Interactive Patient Care Systems (IPC)
- Patient Case Management
- Patient Engagement
- Patient Relationship Management (PRM)
- By Application:
- Hospitals
- Health Systems
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Patient Experience Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Patient experience software is a type of software that helps healthcare providers improve the patient experience. This includes everything from improving communication between patients and healthcare providers to tracking patient satisfaction levels.
Some of the key players operating in the patient experience software market are Epic MyChart Bedside, Spok, Access Care Planning (formerly Mobizio), Getwell, athenaCoordinator, eClinicalWorks, SimplePractice, Luma Health, Allscripts, ChiroTouch, Phreesia, DrChrono, SoftClinic, Solutionreach, WebPT, RevenueWell, Weave, Salesforce Health Cloud, patientNOW, PracticeSuite.
The patient experience software market is expected to register a CAGR of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Patient Experience Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Patient Experience Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Patient Experience Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Patient Experience Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Patient Experience Software Market Size & Forecast, 2018-2028
4.5.1 Patient Experience Software Market Size and Y-o-Y Growth
4.5.2 Patient Experience Software Market Absolute $ Opportunity
Chapter 5 Global Patient Experience Software Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Patient Experience Software Market Size Forecast by Type
5.2.1 Interactive Patient Care Systems (IPC)
5.2.2 Patient Case Management
5.2.3 Patient Engagement
5.2.4 Patient Relationship Management (PRM)
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Patient Experience Software Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Patient Experience Software Market Size Forecast by Applications
6.2.1 Hospitals
6.2.2 Health Systems
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Patient Experience Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Patient Experience Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Patient Experience Software Analysis and Forecast
9.1 Introduction
9.2 North America Patient Experience Software Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Patient Experience Software Market Size Forecast by Type
9.6.1 Interactive Patient Care Systems (IPC)
9.6.2 Patient Case Management
9.6.3 Patient Engagement
9.6.4 Patient Relationship Management (PRM)
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Patient Experience Software Market Size Forecast by Applications
9.10.1 Hospitals
9.10.2 Health Systems
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Patient Experience Software Analysis and Forecast
10.1 Introduction
10.2 Europe Patient Experience Software Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Patient Experience Software Market Size Forecast by Type
10.6.1 Interactive Patient Care Systems (IPC)
10.6.2 Patient Case Management
10.6.3 Patient Engagement
10.6.4 Patient Relationship Management (PRM)
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Patient Experience Software Market Size Forecast by Applications
10.10.1 Hospitals
10.10.2 Health Systems
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Patient Experience Software Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Patient Experience Software Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Patient Experience Software Market Size Forecast by Type
11.6.1 Interactive Patient Care Systems (IPC)
11.6.2 Patient Case Management
11.6.3 Patient Engagement
11.6.4 Patient Relationship Management (PRM)
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Patient Experience Software Market Size Forecast by Applications
11.10.1 Hospitals
11.10.2 Health Systems
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Patient Experience Software Analysis and Forecast
12.1 Introduction
12.2 Latin America Patient Experience Software Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Patient Experience Software Market Size Forecast by Type
12.6.1 Interactive Patient Care Systems (IPC)
12.6.2 Patient Case Management
12.6.3 Patient Engagement
12.6.4 Patient Relationship Management (PRM)
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Patient Experience Software Market Size Forecast by Applications
12.10.1 Hospitals
12.10.2 Health Systems
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Patient Experience Software Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Patient Experience Software Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Patient Experience Software Market Size Forecast by Type
13.6.1 Interactive Patient Care Systems (IPC)
13.6.2 Patient Case Management
13.6.3 Patient Engagement
13.6.4 Patient Relationship Management (PRM)
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Patient Experience Software Market Size Forecast by Applications
13.10.1 Hospitals
13.10.2 Health Systems
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Patient Experience Software Market: Competitive Dashboard
14.2 Global Patient Experience Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Epic MyChart Bedside
14.3.2 Spok
14.3.3 Access Care Planning (formerly Mobizio)
14.3.4 Getwell
14.3.5 athenaCoordinator
14.3.6 eClinicalWorks
14.3.7 SimplePractice
14.3.8 Luma Health
14.3.9 Allscripts
14.3.10 ChiroTouch
14.3.11 Phreesia
14.3.12 DrChrono
14.3.13 SoftClinic
14.3.14 Solutionreach
14.3.15 WebPT
14.3.16 RevenueWell
14.3.17 Weave
14.3.18 Salesforce Health Cloud
14.3.19 patientNOW
14.3.20 PracticeSuite
