Market Overview:
The global problem tracking software market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based and website access problem tracking software among small to mid-sized businesses and large enterprises. Additionally, the growing demand for problem tracking software in regions such as North America, Latin America, Europe, Asia Pacific and Middle East & Africa is also contributing to the growth of this market. However, lack of awareness about problem tracking software among end users may restrain the growth of this market during the forecast period.
Product Definition:
Problem Tracking Software is a software application that helps organizations keep track of and manage problems or issues that arise with their products or services. Problem tracking software can help organizations identify and resolve problems more quickly, which can improve customer satisfaction and loyalty.
Cloud-based:
Cloud-based is a software model that provides solutions to track and manage problems in IT systems. It's an on-demand, self-service technology platform designed to enable organizations to address the challenges of managing change and improving operational efficiency. Cloud computing offers shared resources, networked computers, virtualization technology among others which helps enterprises overcome resource limitations while increasing flexibility for changing requirements.
Website Access:
The global website access and it's usage in problem tracking software market size was valued at USD 0.87 billion in 2016. It is expected to expand at a CAGR of XX% over the forecast period.
Application Insights:
The large enterprise segment accounted for the largest market share in 2017 and is anticipated to maintain its dominance over the forecast period. The large enterprises are presumed to have a more robust IT infrastructure, higher TCO, and greater financial resources than the small-to-midsized businesses. As a result, they can afford better technologies that enhance productivity. However these organizations also face several challenges due to complexity of their operations which require effective problem tracking solutions.
The solution is used by various departments within an organization including project management, QA/QC, development & testing etc., Thus it becomes important for these companies to opt for an efficient tool that caters to different needs of different departments simultaneously without getting redundant with each other or overlapping with existing systems used by them such as Jira Software or Microsoft Office System (Outlook).
Regional Analysis:
Asia Pacific is expected to be the fastest-growing regional market over the forecast period. The growth can be attributed to increasing government initiatives and investments in order to improve business management practices across various industries. For instance, in India, Ministry of Electronics & Information Technology (MeitY) has launched “E-KTP†initiative for tracking property transactions using internet portal. This will help track property deals, payments and progress online.
North America accounted for a significant share of global problem tracking software market owing to early adoption of technology among enterprises in U.S., Canada, and Mexico as well as high spending capacity of customers in these countries that have enabled them adopt advanced technologies such as cloud computing at a faster pace than other regions globally over the past few years; hence driving their demand for problem management software solutions within organizations worldwide.- However Europe is anticipated to emerge with substantial growth soon due to increased spending on IT infrastructure development by companies operating there.
Growth Factors:
- Increasing demand for problem tracking software from small and medium-sized businesses (SMBs) due to the growing complexity of business processes and systems.
- The increasing popularity of cloud-based problem tracking software, which allows users to access data and applications from any device or location with an internet connection.
- The growing demand for problem tracking software that can integrate with other enterprise applications, such as customer relationship management (CRM) and enterprise resource planning (ERP) systems.
- The increasing use of mobile devices by employees, which is driving the need for mobile-friendly problem tracking software solutions.
- The rising number of cyberattacks on businesses, which is leading organizations to invest in security solutions such as problem tracking software that can help identify and mitigate potential threats
Scope Of The Report
Report Attributes
Report Details
Report Title
Problem Tracking Software Market Research Report
By Type
Cloud-based, Website Access
By Application
Small to mid-sized businesses, Large enterprise
By Companies
Zendesk, Freshdesk, Samanage, Freshservice, PhaseWare, TeamSupport, Intelex Technologies, Rollbar, Backlog
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
213
Number of Tables & Figures
150
Customization Available
Yes, the report can be customized as per your need.
Global Problem Tracking Software Market Report Segments:
The global Problem Tracking Software market is segmented on the basis of:
Types
Cloud-based, Website Access
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Small to mid-sized businesses, Large enterprise
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Zendesk
- Freshdesk
- Samanage
- Freshservice
- PhaseWare
- TeamSupport
- Intelex Technologies
- Rollbar
- Backlog
Highlights of The Problem Tracking Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-based
- Website Access
- By Application:
- Small to mid-sized businesses
- Large enterprise
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Problem Tracking Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Problem tracking software is a computer program that helps users track and manage problems. It can be used to record the steps taken to solve a problem, as well as the results of those steps. Problem tracking software can also help users keep track of progress made on various projects.
Some of the major players in the problem tracking software market are Zendesk, Freshdesk, Samanage, Freshservice, PhaseWare, TeamSupport, Intelex Technologies, Rollbar, Backlog.
The problem tracking software market is expected to register a CAGR of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Problem Tracking Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Problem Tracking Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Problem Tracking Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Problem Tracking Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Problem Tracking Software Market Size & Forecast, 2020-2028
4.5.1 Problem Tracking Software Market Size and Y-o-Y Growth
4.5.2 Problem Tracking Software Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Cloud-based
5.2.2 Website Access
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Small to mid-sized businesses
6.2.2 Large enterprise
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Problem Tracking Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Problem Tracking Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Cloud-based
9.6.2 Website Access
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Small to mid-sized businesses
9.10.2 Large enterprise
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Cloud-based
10.6.2 Website Access
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Small to mid-sized businesses
10.10.2 Large enterprise
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Cloud-based
11.6.2 Website Access
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Small to mid-sized businesses
11.10.2 Large enterprise
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Cloud-based
12.6.2 Website Access
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Small to mid-sized businesses
12.10.2 Large enterprise
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Cloud-based
13.6.2 Website Access
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Small to mid-sized businesses
13.10.2 Large enterprise
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Problem Tracking Software Market: Competitive Dashboard
14.2 Global Problem Tracking Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Zendesk
14.3.2 Freshdesk
14.3.3 Samanage
14.3.4 Freshservice
14.3.5 PhaseWare
14.3.6 TeamSupport
14.3.7 Intelex Technologies
14.3.8 Rollbar
14.3.9 Backlog
