Market Overview:
The global referral management market is expected to grow at a CAGR of 10.8% from 2018 to 2030. The growth in the market can be attributed to the increasing demand for referral management software by hospitals and clinics across the globe. Additionally, the growing trend of third-party referrals is also contributing to the growth of this market. However, lack of awareness about referral management among healthcare providers may restrain the growth of this market during the forecast period. On basis on type, self-referral segment is anticipated to hold major share in global referral management market during forecast period owing its simplicity and low cost as compared to other types segments such as professional-referral and third party-referral segments.
Product Definition:
Referral management is a process that healthcare organizations use to track and manage referrals from one health care provider to another. The purpose of referral management is to ensure that patients receive the most appropriate care in a timely manner.
Self-referral:
Self-referral is a term used for when an organization's marketing efforts result in more referrals than the company can handle. It can be defined as any situation where customers actively refer their friends, family members or co-workers to the company for which they have high regard. The concept of self-referral has been around since ages and has always been a key factor in business growth and development.
Professional-referral:
Professional-referral is a type of Commission Junction in which the referred professional or company pays commission to the referrer for each qualified referral that he/she generates. The referred professional or company becomes an independent contractor and does not need to be involved with any other business activities apart from referring new clients. Professional-referral can be used by companies that have multiple service locations as well as those with a single service location.
Application Insights:
The others application segment dominated the market in 2017 and is expected to grow at a CAGR of XX% over the forecast period owing to an increase in demand for professional referrals from various industries such as IT, telecom, BFSI, retail and others. The hospital segment is also expected to witness significant growth over the forecast period due to an increase in healthcare spending by companies and individuals on a regular basis. This has led many people with medical conditions or diseases requiring specialized treatment have been preferring hospitals for their treatments which has subsequently increased demand for referring doctors among other professionals such as physiotherapists, dietitians etc.
The company or organizations that are part of this market can be classified into two categories: internal customers (referred by existing customers) and external customers (referred by non-customers).
Regional Analysis:
North America dominated the global market in 2017. The presence of well-established healthcare infrastructure, high adoption rate of advanced technologies, and increasing demand for quality healthcare services are some factors driving the regional market growth. Moreover, growing awareness regarding patient safety and convenience is expected to fuel the Referral Management System (RMS) deployment over the forecast period.
Asia Pacific is anticipated to witness lucrative growth during the forecast period owing to rising medical tourism in emerging countries such as China and India.
Growth Factors:
- Increasing demand for referral management software from small and medium-sized businesses (SMBs) due to the growing awareness of the benefits of using such software.
- The increasing trend of online marketing and referrals as a means of acquiring new customers, which is driving the need for referral management software among businesses.
- The growing popularity of social media platforms, which are being used more frequently by businesses to generate leads and referrals through viral marketing campaigns.
- The increasing use of mobile devices by consumers for making online purchases, which is resulting in an increase in the number of referrals generated through mobile apps and websites.
- The rising demand for cloud-based referral management solutions due to their lower cost and easy deployment/integration
Scope Of The Report
Report Attributes
Report Details
Report Title
Referral Management Market Research Report
By Type
Self-referral, Professional-referral, Third party-referral
By Application
Hospitals, Clinics, Others
By Companies
Allscripts Healthcare Solutions, Inc., Cerner Corporation, SCI Solutions, ReferralMD, Harris Corporation, The Advisory Board Company, Ehealth Technologies, Eceptionist, Inc., Kyruus, Inc.
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
188
Number of Tables & Figures
132
Customization Available
Yes, the report can be customized as per your need.
Global Referral Management Market Report Segments:
The global Referral Management market is segmented on the basis of:
Types
Self-referral, Professional-referral, Third party-referral
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Hospitals, Clinics, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Allscripts Healthcare Solutions, Inc.
- Cerner Corporation
- SCI Solutions
- ReferralMD
- Harris Corporation
- The Advisory Board Company
- Ehealth Technologies
- Eceptionist, Inc.
- Kyruus, Inc.
Highlights of The Referral Management Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Self-referral
- Professional-referral
- Third party-referral
- By Application:
- Hospitals
- Clinics
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Referral Management Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Referral management is the process of managing referrals from current and potential customers. Referred customers are those who have been recommended by a current or potential customer. Referral management includes developing processes and systems to manage referrals, tracking referral activity, and rewarding referring customers.
Some of the major players in the referral management market are Allscripts Healthcare Solutions, Inc., Cerner Corporation, SCI Solutions, ReferralMD, Harris Corporation, The Advisory Board Company, Ehealth Technologies, Eceptionist, Inc., Kyruus, Inc..
The referral management market is expected to register a CAGR of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Referral Management Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Referral Management Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Referral Management Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Referral Management Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Referral Management Market Size & Forecast, 2018-2028
4.5.1 Referral Management Market Size and Y-o-Y Growth
4.5.2 Referral Management Market Absolute $ Opportunity
Chapter 5 Global Referral Management Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Referral Management Market Size Forecast by Type
5.2.1 Self-referral
5.2.2 Professional-referral
5.2.3 Third party-referral
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Referral Management Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Referral Management Market Size Forecast by Applications
6.2.1 Hospitals
6.2.2 Clinics
6.2.3 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Referral Management Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Referral Management Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Referral Management Analysis and Forecast
9.1 Introduction
9.2 North America Referral Management Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Referral Management Market Size Forecast by Type
9.6.1 Self-referral
9.6.2 Professional-referral
9.6.3 Third party-referral
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Referral Management Market Size Forecast by Applications
9.10.1 Hospitals
9.10.2 Clinics
9.10.3 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Referral Management Analysis and Forecast
10.1 Introduction
10.2 Europe Referral Management Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Referral Management Market Size Forecast by Type
10.6.1 Self-referral
10.6.2 Professional-referral
10.6.3 Third party-referral
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Referral Management Market Size Forecast by Applications
10.10.1 Hospitals
10.10.2 Clinics
10.10.3 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Referral Management Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Referral Management Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Referral Management Market Size Forecast by Type
11.6.1 Self-referral
11.6.2 Professional-referral
11.6.3 Third party-referral
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Referral Management Market Size Forecast by Applications
11.10.1 Hospitals
11.10.2 Clinics
11.10.3 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Referral Management Analysis and Forecast
12.1 Introduction
12.2 Latin America Referral Management Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Referral Management Market Size Forecast by Type
12.6.1 Self-referral
12.6.2 Professional-referral
12.6.3 Third party-referral
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Referral Management Market Size Forecast by Applications
12.10.1 Hospitals
12.10.2 Clinics
12.10.3 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Referral Management Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Referral Management Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Referral Management Market Size Forecast by Type
13.6.1 Self-referral
13.6.2 Professional-referral
13.6.3 Third party-referral
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Referral Management Market Size Forecast by Applications
13.10.1 Hospitals
13.10.2 Clinics
13.10.3 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Referral Management Market: Competitive Dashboard
14.2 Global Referral Management Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Allscripts Healthcare Solutions, Inc.
14.3.2 Cerner Corporation
14.3.3 SCI Solutions
14.3.4 ReferralMD
14.3.5 Harris Corporation
14.3.6 The Advisory Board Company
14.3.7 Ehealth Technologies
14.3.8 Eceptionist, Inc.
14.3.9 Kyruus, Inc.
