Market Overview:
The global SaaS-based CRM software market is expected to grow at a CAGR of over 16% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based CRM software and the growing trend of BYOD (Bring Your Own Device). Additionally, the rising adoption of SaaS-based CRM software by small and medium enterprises (SMEs) is also contributing to the growth of this market. However, factors such as data security concerns and high implementation costs may restrain the growth of this market. On basis on type, Cloud-Based CRMs are expected witness highest CAGR during forecast period due its benefits such as scalability, flexibility and low TCO. Whereas On Premises based CRMs are still preferred choice for large enterprises due its advantages such as control over data security & privacy . Regionally North America is anticipated to hold dominant position in global SaaS Based Crm Software Market throughout Forecast Period owing higher Adoption rate by SMEs followed by Europe .
Product Definition:
SaaS-based CRM software is a type of software that allows users to access and manage their customer relationships from a remote location. It typically runs in the cloud, meaning that it can be accessed by users anywhere there is an internet connection. This makes it ideal for businesses with multiple locations or employees who work remotely. Additionally, SaaS-based CRM software can often be more affordable than traditional CRM software, as the subscription fees are spread out among all of the company's users.
Cloud-based:
Cloud-based software is a type of software service, which involves the use of remote servers and network storage devices for data processing. The cloud computing model has gained popularity due to its cost effectiveness, ease of usage and flexibility. Cloud-based services offer various advantages such as on-demand availability of compute resources (such as storage space), easy deployment & integration along with rapid recovery from failures which are expected to drive market growth over the forecast period.
On-premises:
On-premises is a type of deployment model where the software is installed and operated from an organization's internal server. In this deployment model, the software or applications are not accessible to users outside the organization unless they are specifically permitted by the management console of the company. The advantage provided by on-premises CRM Software is that all critical data related to customers, products, and services can be controlled under one roof which gives high control over all operations of a business.
Application Insights:
The Small and Medium-sized Business (SMB) application segment accounted for the largest revenue share of over 60.0% in 2017. The growth can be attributed to the fact that SMBs are rapidly adopting cloud-based CRM solutions at a rapid pace owing to their ease of use, flexibility, and cost-effectiveness. Furthermore, with the help of internet technology, companies in this segment can directly communicate with customers and prospects thereby saving time and resources.
The large enterprise application segment is expected to witness significant growth over the forecast period owing to an increase in demand from enterprises for managing their sales activities effectively.
Regional Analysis:
North America dominated the global market in 2017. The growth of this region can be attributed to the presence of a large number of CRM software as well as cloud computing providers in the U.S., such as Salesforce, Microsoft Corporation, and Oracle Corporation. Moreover, North America is home to several SMEs that are adopting SaaS-based solutions for their sales and marketing needs.
Asia Pacific is expected to emerge as the fastest-growing regional market over the forecast period owing to increasing penetration of internet users in countries like India and China along with other South Asian economies (Brunei Darussalam, Myanmar). Furthermore, growing adoption of mobile devices will also help boost revenue generation from these regions over the next few years.
Growth Factors:
- Increased demand for CRM software from small and medium businesses (SMBs) due to the growing need to manage customer relationships effectively.
- The increasing trend of cloud-based CRM software, which is more affordable, easy to use and scalable as compared to on-premise solutions.
- Proliferation of mobile devices and the growing demand for CRM applications that can be accessed from anywhere at any time.
- The rising popularity of social media and the need for companies to track and analyze customer feedback and sentiment in order to improve their marketing efforts.
- Growing demand for big data analytics capabilities in CRM software in order to gain insights into customer behavior patterns across different channels
Scope Of The Report
Report Attributes
Report Details
Report Title
SaaS-based CRM Software Market Research Report
By Type
Cloud-based, On-premises
By Application
SME, Large Enterprise
By Companies
Salesforce, Oracle, Aplicor, SAP, Microsoft, NetSuite, SugarCRM, AppShore, Commence, aprimo, Highrise, Sage CRM, Infusionsoft, Apprenda, IBM, Zoho, Software AG, 800APPs, Xtools
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
170
Number of Tables & Figures
119
Customization Available
Yes, the report can be customized as per your need.
Global SaaS-based CRM Software Market Report Segments:
The global SaaS-based CRM Software market is segmented on the basis of:
Types
Cloud-based, On-premises
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
SME, Large Enterprise
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Salesforce
- Oracle
- Aplicor
- SAP
- Microsoft
- NetSuite
- SugarCRM
- AppShore
- Commence
- aprimo
- Highrise
- Sage CRM
- Infusionsoft
- Apprenda
- IBM
- Zoho
- Software AG
- 800APPs
- Xtools
Highlights of The SaaS-based CRM Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-based
- On-premises
- By Application:
- SME
- Large Enterprise
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the SaaS-based CRM Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
SaaS-based CRM software is a type of software that provides an online platform for managing customer relationships. The software allows businesses to manage customer data and interactions in a centralized location, making it easier for companies to track and analyze customer behavior.
Some of the major companies in the saas-based crm software market are Salesforce, Oracle, Aplicor, SAP, Microsoft, NetSuite, SugarCRM, AppShore, Commence, aprimo, Highrise, Sage CRM, Infusionsoft, Apprenda, IBM, Zoho, Software AG, 800APPs, Xtools.
The saas-based crm software market is expected to grow at a compound annual growth rate of 16%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 SaaS-based CRM Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 SaaS-based CRM Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 SaaS-based CRM Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the SaaS-based CRM Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global SaaS-based CRM Software Market Size & Forecast, 2020-2028
4.5.1 SaaS-based CRM Software Market Size and Y-o-Y Growth
4.5.2 SaaS-based CRM Software Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Cloud-based
5.2.2 On-premises
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 SME
6.2.2 Large Enterprise
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global SaaS-based CRM Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 SaaS-based CRM Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Cloud-based
9.6.2 On-premises
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 SME
9.10.2 Large Enterprise
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Cloud-based
10.6.2 On-premises
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 SME
10.10.2 Large Enterprise
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Cloud-based
11.6.2 On-premises
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 SME
11.10.2 Large Enterprise
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Cloud-based
12.6.2 On-premises
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 SME
12.10.2 Large Enterprise
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Cloud-based
13.6.2 On-premises
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 SME
13.10.2 Large Enterprise
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 SaaS-based CRM Software Market: Competitive Dashboard
14.2 Global SaaS-based CRM Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Salesforce
14.3.2 Oracle
14.3.3 Aplicor
14.3.4 SAP
14.3.5 Microsoft
14.3.6 NetSuite
14.3.7 SugarCRM
14.3.8 AppShore
14.3.9 Commence
14.3.10 aprimo
14.3.11 Highrise
14.3.12 Sage CRM
14.3.13 Infusionsoft
14.3.14 Apprenda
14.3.15 IBM
14.3.16 Zoho
14.3.17 Software AG
14.3.18 800APPs
14.3.19 Xtools
