Market Overview:
The global service dispatch software market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based service dispatch software and the growing trend of BYOD (Bring Your Own Device). Additionally, the rising adoption of service dispatch software by small and medium enterprises (SMEs) is also contributing to the growth of this market. However, lack of awareness about service dispatch software among end users is restraining the growth of this market. On basis on type, cloud-based segment accounted for majority share in 2017 and it is projected to grow at highest CAGR during forecast period due to its advantages such as scalability, flexibility and low cost over traditional on-premises solutions.
Product Definition:
Service dispatch software is a computer system that helps manage service requests and optimize the routing of service personnel to customer locations. It can include features for managing work orders, scheduling appointments, tracking inventory and equipment, and generating invoices. Service dispatch software can improve the efficiency of a business by helping to optimize the allocation of resources and ensure that jobs are completed in a timely manner.
Cloud-based:
Cloud-based is a software model that provides shared pool of processing resources and storage space. It also helps in reducing cost, increasing efficiency, and improving customer experience. Cloud-based dispatch software is used by public safety agencies to manage emergency services such as police & fire departments along with other non-emergency services such as ambulance service.
On-premises:
On-premises is a term used for software that is installed and operated from the original media or installation source on the end user's computer. The term also refers to any type of software distribution model where all updates are performed manually from an administrator console. In contrast, cloud-based solutions rely on a networked server to perform operations instead of being directly installed and operated by the user or organization.
Application Insights:
The large enterprises segment dominated the global service dispatch software market in 2017. The segment is expected to witness a CAGR of XX% over the forecast period owing to factors such as growing IT infrastructure, need for automation, and rising demand for digital services across various industries. The SMEs' application segment is also estimated to witness considerable growth over the coming years due to increasing penetration of e-commerce and growing awareness regarding advanced technologies among small businesses owners.
The Asia Pacific region is estimated to exhibit a high growth rate in future owing to rapid industrialization and urbanization coupled with increasing consumer spending on online retailing activities which has resulted in increased penetration of internet cafes resulting in an increased number of remote offices/workstations where SaaS applications are installed leading towards higher adoption globally.
Regional Analysis:
The North American regional market accounted for the largest revenue share in 2017. The growth can be attributed to the presence of a large number of global service dispatch providers headquartered in U.S., such as DXC Technology Company, Inc.; ServiceNow, Inc.; and Atos Managed OpenShift (AMOS). These companies are focusing on expanding their geographical reach by offering their software through third-party channel partners or directly into end-users' organizations.
Asia Pacific is expected to emerge as the fastest-growing regional market over the forecast period owing to increasing demand from SMEs and rapidly growing cloud services industry in emerging economies like China and India. Furthermore, an increasing number of ITOs that provide hosted services are contributing significantly towards regional growth.
Growth Factors:
- Increasing demand for service dispatch software from small and medium-sized businesses (SMBs) due to the advantages it offers over traditional manual methods.
- The growing trend of cloud-based service dispatch software, which is making the software more accessible and affordable for businesses of all sizes.
- The increasing use of mobile devices by field technicians, which is driving the need for better mobile integration in service dispatch software.
- The growing popularity of Service Level Agreements (SLAs) among businesses, which is leading to an increased demand for quality service dispatch software solutions.
- The increasing focus on customer satisfaction among businesses, which is motivating them to invest in better service dispatch systems that can help improve their customer support operations
Scope Of The Report
Report Attributes
Report Details
Report Title
Service Dispatch Software Market Research Report
By Type
Cloud-based, On-premises
By Application
Small and Medium Enterprises (SMEs), Large Enterprises
By Companies
FCS Computer Systems, NetDispatcher, Westrom Software, HCSS, TrackTik, Rapidsoft Systems, River Cities Software, FieldConnect, Ergos Software Solutions, KEY2ACT
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
162
Number of Tables & Figures
114
Customization Available
Yes, the report can be customized as per your need.
Global Service Dispatch Software Market Report Segments:
The global Service Dispatch Software market is segmented on the basis of:
Types
Cloud-based, On-premises
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Small and Medium Enterprises (SMEs), Large Enterprises
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- FCS Computer Systems
- NetDispatcher
- Westrom Software
- HCSS
- TrackTik
- Rapidsoft Systems
- River Cities Software
- FieldConnect
- Ergos Software Solutions
- KEY2ACT
Highlights of The Service Dispatch Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-based
- On-premises
- By Application:
- Small and Medium Enterprises (SMEs)
- Large Enterprises
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Service Dispatch Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Service dispatch software is a type of computer software that helps businesses manage their service operations. It includes features such as customer management, order processing, and tracking services.
Some of the major players in the service dispatch software market are FCS Computer Systems, NetDispatcher, Westrom Software, HCSS, TrackTik, Rapidsoft Systems, River Cities Software, FieldConnect, Ergos Software Solutions, KEY2ACT.
The service dispatch software market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Service Dispatch Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Service Dispatch Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Service Dispatch Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Service Dispatch Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Service Dispatch Software Market Size & Forecast, 2020-2028
4.5.1 Service Dispatch Software Market Size and Y-o-Y Growth
4.5.2 Service Dispatch Software Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Cloud-based
5.2.2 On-premises
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Small and Medium Enterprises (SMEs)
6.2.2 Large Enterprises
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Service Dispatch Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Service Dispatch Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Cloud-based
9.6.2 On-premises
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Small and Medium Enterprises (SMEs)
9.10.2 Large Enterprises
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Cloud-based
10.6.2 On-premises
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Small and Medium Enterprises (SMEs)
10.10.2 Large Enterprises
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Cloud-based
11.6.2 On-premises
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Small and Medium Enterprises (SMEs)
11.10.2 Large Enterprises
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Cloud-based
12.6.2 On-premises
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Small and Medium Enterprises (SMEs)
12.10.2 Large Enterprises
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Cloud-based
13.6.2 On-premises
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Small and Medium Enterprises (SMEs)
13.10.2 Large Enterprises
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Service Dispatch Software Market: Competitive Dashboard
14.2 Global Service Dispatch Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 FCS Computer Systems
14.3.2 NetDispatcher
14.3.3 Westrom Software
14.3.4 HCSS
14.3.5 TrackTik
14.3.6 Rapidsoft Systems
14.3.7 River Cities Software
14.3.8 FieldConnect
14.3.9 Ergos Software Solutions
14.3.10 KEY2ACT
