Market Overview:
The global service fulfillment market is expected to grow at a CAGR of 10.8% from 2018 to 2030. The growth in the market can be attributed to the increasing demand for cloud-based services and the need for improved customer experience. The software segment is expected to grow at a higher CAGR than the services segment during the forecast period. By application, IT, telecommunication & media, and others are expected to be the major segments of the global service fulfillment market during the forecast period.
Product Definition:
Service fulfillment is the process of ensuring that customer service requests are completed accurately and efficiently. Service fulfillment is important because it ensures that customers are satisfied with the services they receive and that they continue to use your company's services.
Software:
Software is the invisible part of service fulfillment. It's a collection of processes and procedures that allow companies to carry out their daily operations more efficiently. Software helps in improving customer services, reducing operating expenses, increasing sales productivity and profitability, enhancing quality & safety standards and enabling new products & services development.
Services:
The services are used in Service fulfillment market to provide end-to-end solutions for the customers. The service includes consulting, training & development, operations and maintenance along with repair and replacement of components. It also helps to improve customer satisfaction by handling their support issues quickly and efficiently.
Application Insights:
The others application segment accounted for the largest revenue share of over 30% in 2017. The growth is attributed to the increasing use of service fulfillment centers across various industries, such as healthcare and consumer electronics, where goods are received in bulk and need to be packaged with care. The IT segment is expected to grow at a significant rate over the forecast period owing to an increase in demand for software applications across various end-use industries.
The telecommunication & media application segment was valued at USD 1.5 billion in 2017 owing to rising demand for communication devices and related services from developed countries such as U.K., Germany, U.S.
Regional Analysis:
The North American regional market accounted for the largest revenue share in 2017. The growth can be attributed to the presence of major industry participants such as Oracle Corporation, DXC Technology Company, and CA Technologies. These companies are focusing on developing cloud-based services that offer cost-effective solutions for end users across various industries. Moreover, these companies are investing heavily in research & development activities to develop advanced software products that can help businesses achieve greater efficiency and effectiveness while reducing costs associated with operations.
Asia Pacific is expected to emerge as a lucrative regional market over the forecast period owing to increasing adoption of SaaS applications by SMEs and IT service providers (ISPs). Furthermore, growing demand for consumer electronics products such as smartphones and tablets coupled with rising number of mobile internet users is anticipated to drive demand for hosted services in this region over the next eight years.
Growth Factors:
- Increasing demand for on-demand services
- Rising need for customer satisfaction and loyalty
- Proliferation of digital technologies and platforms
- Emergence of new service models and delivery channels
- Growing focus on supply chain efficiency
Scope Of The Report
Report Attributes
Report Details
Report Title
Service Fulfillment Market Research Report
By Type
Software, Services
By Application
IT, Telecommunication & Media, Others
By Companies
Cisco, IBM, Accenture, Nokia, Amdocs, Ericsson, HP, Huawei
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
187
Number of Tables & Figures
131
Customization Available
Yes, the report can be customized as per your need.
Global Service Fulfillment Market Report Segments:
The global Service Fulfillment market is segmented on the basis of:
Types
Software, Services
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
IT, Telecommunication & Media, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Cisco
- IBM
- Accenture
- Nokia
- Amdocs
- Ericsson
- HP
- Huawei
Highlights of The Service Fulfillment Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Software
- Services
- By Application:
- IT
- Telecommunication & Media
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Service Fulfillment Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Service fulfillment is the process of fulfilling customer orders and requests. It includes everything from receiving an order from a customer through to shipping the product.
Some of the major players in the service fulfillment market are Cisco, IBM, Accenture, Nokia, Amdocs, Ericsson, HP, Huawei.
The service fulfillment market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Service Fulfillment Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Service Fulfillment Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Service Fulfillment Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Service Fulfillment Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Service Fulfillment Market Size & Forecast, 2018-2028
4.5.1 Service Fulfillment Market Size and Y-o-Y Growth
4.5.2 Service Fulfillment Market Absolute $ Opportunity
Chapter 5 Global Service Fulfillment Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Service Fulfillment Market Size Forecast by Type
5.2.1 Software
5.2.2 Services
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Service Fulfillment Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Service Fulfillment Market Size Forecast by Applications
6.2.1 IT
6.2.2 Telecommunication & Media
6.2.3 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Service Fulfillment Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Service Fulfillment Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Service Fulfillment Analysis and Forecast
9.1 Introduction
9.2 North America Service Fulfillment Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Service Fulfillment Market Size Forecast by Type
9.6.1 Software
9.6.2 Services
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Service Fulfillment Market Size Forecast by Applications
9.10.1 IT
9.10.2 Telecommunication & Media
9.10.3 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Service Fulfillment Analysis and Forecast
10.1 Introduction
10.2 Europe Service Fulfillment Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Service Fulfillment Market Size Forecast by Type
10.6.1 Software
10.6.2 Services
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Service Fulfillment Market Size Forecast by Applications
10.10.1 IT
10.10.2 Telecommunication & Media
10.10.3 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Service Fulfillment Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Service Fulfillment Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Service Fulfillment Market Size Forecast by Type
11.6.1 Software
11.6.2 Services
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Service Fulfillment Market Size Forecast by Applications
11.10.1 IT
11.10.2 Telecommunication & Media
11.10.3 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Service Fulfillment Analysis and Forecast
12.1 Introduction
12.2 Latin America Service Fulfillment Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Service Fulfillment Market Size Forecast by Type
12.6.1 Software
12.6.2 Services
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Service Fulfillment Market Size Forecast by Applications
12.10.1 IT
12.10.2 Telecommunication & Media
12.10.3 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Service Fulfillment Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Service Fulfillment Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Service Fulfillment Market Size Forecast by Type
13.6.1 Software
13.6.2 Services
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Service Fulfillment Market Size Forecast by Applications
13.10.1 IT
13.10.2 Telecommunication & Media
13.10.3 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Service Fulfillment Market: Competitive Dashboard
14.2 Global Service Fulfillment Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Cisco
14.3.2 IBM
14.3.3 Accenture
14.3.4 Nokia
14.3.5 Amdocs
14.3.6 Ericsson
14.3.7 HP
14.3.8 Huawei
