Market Overview:
The global service level management market is expected to grow from USD 1.02 billion in 2018 to USD 2.48 billion by 2030, at a CAGR of 13.5% during the forecast period. The growth of this market can be attributed to the increasing demand for cloud-based service level management solutions and the growing need for SLA compliance and performance monitoring across organizations. However, data security concerns may restrain the growth of this market to some extent during the forecast period. On-premise service level management solutions are expected to hold a larger share of the global service level management market than cloud-based solutions during the forecast period. This is mainly because on-premise solutions offer more flexibility and control over data compared with cloud-based solutions, which are hosted by third parties.
Product Definition:
Service Level Management is the process responsible for ensuring that all services provided to customers meet their requirements. This includes specifying, measuring, and reporting on the service levels agreed to by both the customer and provider. Service Level Management is important because it helps ensure that customers are happy with the services they receive, which can lead to increased business and loyalty.
Cloud-Based:
Cloud-based SLM is a service level management (SLM) system that uses cloud technology to deliver high availability, scalability, and real-time capabilities. It helps organizations achieve Service Level Agreements (SLAs), which are promises made by companies to their customers regarding the quality of service they will receive.
On-Premise:
On-premise software is a type of software that is installed and used directly by the end-users or consumers. The installation process usually requires physical access to the computer systems of end users. On-premise software solutions are generally termed as ‘shrinkwrap’ solutions, since they are installed in an existing environment without any significant changes being made to the existing infrastructure.
Application Insights:
The large enterprises segment accounted for the largest market share in 2017 and is expected to continue its dominance over the forecast period. The growth of this segment can be attributed to factors such as increasing demand for high-end services, growing IT infrastructure, and an increase in number of end users. Moreover, with the growing complexity of applications and systems there is a need for SLM solutions that can manage global service level management effectively across large organizations.
The SMEs/micro businesses segment is expected to register significant growth over the forecast period owing to factors such as rising adoption of cloud computing among these companies; they are able to pay less attention on implementation cost since they have limited resources but are able to access advanced features compared with other solutions.
Regional Analysis:
The North American region accounted for the largest revenue share in 2017. The growth can be attributed to the presence of a large number of service level management vendors in the U.S., such as Apprenda, Inc.; Cisco Systems, Inc.; and ServiceNow, LLC. Moreover, these companies are continuously investing in R&D activities to develop advanced solutions that meet customer requirements and enhance productivity levels within organizations.
Asia Pacific is expected to emerge as a lucrative regional market over the forecast period owing to increasing demand from SMEs operating across various industries including IT & telecom; banking & financial services; government; transportation & logistics; healthcare & life sciences; manufacturing etc.). In addition, rising regulatory pressure on enterprises within Asia Pacific region due to increased incidences of data theft is driving customers toward security solutions such as global service level management products and solutions which help safeguard critical business information from unauthorized access or disclosure.
Growth Factors:
- Increased demand for SLA-based services
- Emergence of cloud and virtualization technologies
- Proliferation of big data and analytics
- Growing need for IT governance, risk, and compliance management
- Increasing adoption of service desk automation
Scope Of The Report
Report Attributes
Report Details
Report Title
Service Level Management Market Research Report
By Type
Cloud-Based, On-Premise
By Application
Large Enterprises, Small and Medium-sized Enterprises (SMEs)
By Companies
ServiceNow, Micro Focus, SysAid, Interlink Software, Alemba, Ivanti, Marval, PhaseWare, NetHelpDesk, SMART Service Desk, Autotask, bpm'online
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
154
Number of Tables & Figures
108
Customization Available
Yes, the report can be customized as per your need.
Global Service Level Management Market Report Segments:
The global Service Level Management market is segmented on the basis of:
Types
Cloud-Based, On-Premise
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprises, Small and Medium-sized Enterprises (SMEs)
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- ServiceNow
- Micro Focus
- SysAid
- Interlink Software
- Alemba
- Ivanti
- Marval
- PhaseWare
- NetHelpDesk
- SMART Service Desk
- Autotask
- bpm'online
Highlights of The Service Level Management Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-Based
- On-Premise
- By Application:
- Large Enterprises
- Small and Medium-sized Enterprises (SMEs)
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Service Level Management Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Service level management (SLM) is a process that helps organizations manage the quality of service they provide to their customers. SLM typically involves setting goals, measuring performance, and making adjustments as needed.
Some of the key players operating in the service level management market are ServiceNow, Micro Focus, SysAid, Interlink Software, Alemba, Ivanti, Marval, PhaseWare, NetHelpDesk, SMART Service Desk, Autotask, bpm'online.
The service level management market is expected to grow at a compound annual growth rate of 13.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Service Level Management Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Service Level Management Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Service Level Management Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Service Level Management Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Service Level Management Market Size & Forecast, 2018-2028
4.5.1 Service Level Management Market Size and Y-o-Y Growth
4.5.2 Service Level Management Market Absolute $ Opportunity
Chapter 5 Global Service Level Management Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Service Level Management Market Size Forecast by Type
5.2.1 Cloud-Based
5.2.2 On-Premise
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Service Level Management Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Service Level Management Market Size Forecast by Applications
6.2.1 Large Enterprises
6.2.2 Small and Medium-sized Enterprises (SMEs)
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Service Level Management Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Service Level Management Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Service Level Management Analysis and Forecast
9.1 Introduction
9.2 North America Service Level Management Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Service Level Management Market Size Forecast by Type
9.6.1 Cloud-Based
9.6.2 On-Premise
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Service Level Management Market Size Forecast by Applications
9.10.1 Large Enterprises
9.10.2 Small and Medium-sized Enterprises (SMEs)
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Service Level Management Analysis and Forecast
10.1 Introduction
10.2 Europe Service Level Management Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Service Level Management Market Size Forecast by Type
10.6.1 Cloud-Based
10.6.2 On-Premise
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Service Level Management Market Size Forecast by Applications
10.10.1 Large Enterprises
10.10.2 Small and Medium-sized Enterprises (SMEs)
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Service Level Management Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Service Level Management Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Service Level Management Market Size Forecast by Type
11.6.1 Cloud-Based
11.6.2 On-Premise
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Service Level Management Market Size Forecast by Applications
11.10.1 Large Enterprises
11.10.2 Small and Medium-sized Enterprises (SMEs)
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Service Level Management Analysis and Forecast
12.1 Introduction
12.2 Latin America Service Level Management Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Service Level Management Market Size Forecast by Type
12.6.1 Cloud-Based
12.6.2 On-Premise
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Service Level Management Market Size Forecast by Applications
12.10.1 Large Enterprises
12.10.2 Small and Medium-sized Enterprises (SMEs)
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Service Level Management Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Service Level Management Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Service Level Management Market Size Forecast by Type
13.6.1 Cloud-Based
13.6.2 On-Premise
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Service Level Management Market Size Forecast by Applications
13.10.1 Large Enterprises
13.10.2 Small and Medium-sized Enterprises (SMEs)
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Service Level Management Market: Competitive Dashboard
14.2 Global Service Level Management Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 ServiceNow
14.3.2 Micro Focus
14.3.3 SysAid
14.3.4 Interlink Software
14.3.5 Alemba
14.3.6 Ivanti
14.3.7 Marval
14.3.8 PhaseWare
14.3.9 NetHelpDesk
14.3.10 SMART Service Desk
14.3.11 Autotask
14.3.12 bpm'online
