Market Overview:
The global small business phone systems market is expected to grow at a CAGR of 5.5% during the forecast period from 2018 to 2030. The market growth can be attributed to the increasing demand for cloud-based phone systems and unified communication solutions among small businesses. Additionally, the growing trend of BYOD (Bring Your Own Device) is also contributing to the growth of this market. The global small business phone systems market can be segmented on the basis of type into PBX, auto attendant, IVR (Interactive Voice Response), CTI (Computer Telephony Integration), FMFM (Fixed Mobile Convergence), softphone, voicemail-to-email and conferencing. The PBX segment is expected to hold a major share in the global small business phone systems market during the forecast period owing to its high adoption rate among small businesses. However, softphones are witnessing high growth rates due to their low cost and easy installation process as compared with other types of phonesystems . 1) Increasing demand for cloud-based phone systems.
Product Definition:
A small business phone system is a telephone system designed for a small business. It may be a simple, single-line phone system or it may be more complex, with multiple lines and features. The most important thing about a small business phone system is that it meets the needs of the specific business. For example, a small law office would need different features than a restaurant.
PBX:
Private Branch Exchange (PBX) is a collection of private switches and telephones that are networked together to provide multiple extension services in a single physical location. PBX offers features such as call forwarding, speed dialing, voice mailboxes, auto attendants and message waiting indicators among others. The system also provides central management with remote access to phones from any location in the network.
Auto attendant:
An auto attendant is a type of automated dialing system used in business phone systems. It is also known as touch-tone service and consists of an array of codes that are pressed on the keypad to initiate the call. The system detects the presence or absence of a signal from each digit and automatically connects the call to an available number.
Application Insights:
The market is segmented by application into retail, BFSI, real estate, logistics and others. The retail sector dominated the overall industry in 2017 with a share of over 60%. This can be attributed to the increasing number of small retailers across various end-use industries worldwide. Furthermore, an increase in consumer spending on smartphones has also positively influenced this segment growth.
The BFSI sector is expected to witness significant growth over the forecast period owing to rising demand for cost-effective business phones that are compatible with existing IT infrastructure and can withstand heavy workloads from multiple users simultaneously. In addition, these systems enable easy communication between employees at different locations without requiring them to get together physically for conference calls or meetings.
Regional Analysis:
The Asia Pacific region is expected to witness the highest CAGR of XX% from 2018 to 2030 owing to the presence of a large number of small and medium-sized businesses in countries such as India, China, and Japan. The increasing adoption rate of these systems in BFSI sector for call center applications is also one major factor responsible for regional growth. Furthermore, an increase in disposable income levels coupled with rising smartphone penetration will drive demand further over the forecast period.
North America held a significant share within the global market due to early adoption by companies based out of U.S., such as IBM Corporation; Cisco Systems, Inc.; and Avaya Inc.
Growth Factors:
- Increasing demand for small business phone systems due to the growth of small businesses.
- The increasing trend of mobility and telecommuting, which is driving the demand for small business phone systems that offer features like VoIP and unified communications.
- Growing awareness about the benefits of using a small business phone system, such as improved communication and collaboration, increased efficiency, and reduced costs.
- Rapid advancements in technology that are making small business phone systems more affordable and easier to use than ever before.
- The growing popularity of cloud-based solutions, which are making it easier than ever for businesses to get started with a small business phone system without having to invest in hardware or software
Scope Of The Report
Report Attributes
Report Details
Report Title
Small Business Phone Systems Market Research Report
By Type
PBX, Auto attendant, IVR, CTI, FMFM, Softphone, Voicemail-to-email, Conferencing
By Application
Retail, BFSI, Real Estate, Logistics, Other
By Companies
LogMeIn, RingCentral, Nextiva, 8x8, Vonage, PANTERRA NETWORKS, Ooma, Dialpad, Net2Phone, MightyCall, OPC Marketing, NICE inContact, Five9, TWILIO, Bandwidth, Dixa, Broadvoice
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
184
Number of Tables & Figures
129
Customization Available
Yes, the report can be customized as per your need.
Global Small Business Phone Systems Market Report Segments:
The global Small Business Phone Systems market is segmented on the basis of:
Types
PBX, Auto attendant, IVR, CTI, FMFM, Softphone, Voicemail-to-email, Conferencing
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Retail, BFSI, Real Estate, Logistics, Other
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- LogMeIn
- RingCentral
- Nextiva
- 8x8
- Vonage
- PANTERRA NETWORKS
- Ooma
- Dialpad
- Net2Phone
- MightyCall
- OPC Marketing
- NICE inContact
- Five9
- TWILIO
- Bandwidth
- Dixa
- Broadvoice
Highlights of The Small Business Phone Systems Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- PBX
- Auto attendant
- IVR
- CTI
- FMFM
- Softphone
- Voicemail-to-email
- Conferencing
- By Application:
- Retail
- BFSI
- Real Estate
- Logistics
- Other
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Small Business Phone Systems Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Small business phone systems are a type of telecommunications system that is designed to provide voice, fax, and data services to small businesses. These systems typically include features such as call routing, voicemail, and automatic attendant service. They may also include features such as advanced security measures and support for multiple languages.
Some of the major players in the small business phone systems market are LogMeIn, RingCentral, Nextiva, 8x8, Vonage, PANTERRA NETWORKS, Ooma, Dialpad, Net2Phone, MightyCall, OPC Marketing, NICE inContact, Five9, TWILIO, Bandwidth, Dixa, Broadvoice.
The small business phone systems market is expected to grow at a compound annual growth rate of 5.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Small Business Phone Systems Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Small Business Phone Systems Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Small Business Phone Systems Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Small Business Phone Systems Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Small Business Phone Systems Market Size & Forecast, 2018-2028
4.5.1 Small Business Phone Systems Market Size and Y-o-Y Growth
4.5.2 Small Business Phone Systems Market Absolute $ Opportunity
Chapter 5 Global Small Business Phone Systems Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Small Business Phone Systems Market Size Forecast by Type
5.2.1 PBX
5.2.2 Auto attendant
5.2.3 IVR
5.2.4 CTI
5.2.5 FMFM
5.2.6 Softphone
5.2.7 Voicemail-to-email
5.2.8 Conferencing
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Small Business Phone Systems Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Small Business Phone Systems Market Size Forecast by Applications
6.2.1 Retail
6.2.2 BFSI
6.2.3 Real Estate
6.2.4 Logistics
6.2.5 Other
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Small Business Phone Systems Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Small Business Phone Systems Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Small Business Phone Systems Analysis and Forecast
9.1 Introduction
9.2 North America Small Business Phone Systems Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Small Business Phone Systems Market Size Forecast by Type
9.6.1 PBX
9.6.2 Auto attendant
9.6.3 IVR
9.6.4 CTI
9.6.5 FMFM
9.6.6 Softphone
9.6.7 Voicemail-to-email
9.6.8 Conferencing
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Small Business Phone Systems Market Size Forecast by Applications
9.10.1 Retail
9.10.2 BFSI
9.10.3 Real Estate
9.10.4 Logistics
9.10.5 Other
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Small Business Phone Systems Analysis and Forecast
10.1 Introduction
10.2 Europe Small Business Phone Systems Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Small Business Phone Systems Market Size Forecast by Type
10.6.1 PBX
10.6.2 Auto attendant
10.6.3 IVR
10.6.4 CTI
10.6.5 FMFM
10.6.6 Softphone
10.6.7 Voicemail-to-email
10.6.8 Conferencing
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Small Business Phone Systems Market Size Forecast by Applications
10.10.1 Retail
10.10.2 BFSI
10.10.3 Real Estate
10.10.4 Logistics
10.10.5 Other
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Small Business Phone Systems Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Small Business Phone Systems Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Small Business Phone Systems Market Size Forecast by Type
11.6.1 PBX
11.6.2 Auto attendant
11.6.3 IVR
11.6.4 CTI
11.6.5 FMFM
11.6.6 Softphone
11.6.7 Voicemail-to-email
11.6.8 Conferencing
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Small Business Phone Systems Market Size Forecast by Applications
11.10.1 Retail
11.10.2 BFSI
11.10.3 Real Estate
11.10.4 Logistics
11.10.5 Other
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Small Business Phone Systems Analysis and Forecast
12.1 Introduction
12.2 Latin America Small Business Phone Systems Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Small Business Phone Systems Market Size Forecast by Type
12.6.1 PBX
12.6.2 Auto attendant
12.6.3 IVR
12.6.4 CTI
12.6.5 FMFM
12.6.6 Softphone
12.6.7 Voicemail-to-email
12.6.8 Conferencing
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Small Business Phone Systems Market Size Forecast by Applications
12.10.1 Retail
12.10.2 BFSI
12.10.3 Real Estate
12.10.4 Logistics
12.10.5 Other
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Small Business Phone Systems Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Small Business Phone Systems Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Small Business Phone Systems Market Size Forecast by Type
13.6.1 PBX
13.6.2 Auto attendant
13.6.3 IVR
13.6.4 CTI
13.6.5 FMFM
13.6.6 Softphone
13.6.7 Voicemail-to-email
13.6.8 Conferencing
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Small Business Phone Systems Market Size Forecast by Applications
13.10.1 Retail
13.10.2 BFSI
13.10.3 Real Estate
13.10.4 Logistics
13.10.5 Other
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Small Business Phone Systems Market: Competitive Dashboard
14.2 Global Small Business Phone Systems Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 LogMeIn
14.3.2 RingCentral
14.3.3 Nextiva
14.3.4 8x8
14.3.5 Vonage
14.3.6 PANTERRA NETWORKS
14.3.7 Ooma
14.3.8 Dialpad
14.3.9 Net2Phone
14.3.10 MightyCall
14.3.11 OPC Marketing
14.3.12 NICE inContact
14.3.13 Five9
14.3.14 TWILIO
14.3.15 Bandwidth
14.3.16 Dixa
14.3.17 Broadvoice
