Market Overview:
The global SMB tech support service market is expected to grow at a CAGR of 7.5% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for tech support services from small and medium-sized businesses (SMBs). In addition, the growing adoption of cloud-based technologies among SMBs is also contributing to the growth of this market. The global SMB tech support service market can be segmented on the basis of type, application, and region. On the basis of type, it can be divided into software support, equipment maintenance, managed backup, and other services. Software support is expected to account for a major share of this market in 2018 owing to its growing demand from SMBs across different regions. On the basis of application, it can be classified into medium enterprise and small enterprise segments.
Product Definition:
SMB tech support service is a type of technical support that provides assistance to small and medium-sized businesses (SMBs) with their technology needs. This service can include help with setting up and using technology devices, troubleshooting issues, and providing advice on how to best use technology to meet the business' needs. SMB tech support is often provided by IT professionals who have experience working with smaller businesses.
The importance of SMB tech support service lies in its ability to provide help for businesses who may not have the resources or knowledge to manage their own IT needs. By outsourcing this work to a third party, businesses can focus on their core operations while still having access to reliable technology support when needed.
Software Support:
Software support is a service provided by companies to assist users with the installation, configuration, and troubleshooting of software applications on computers. The primary function of this service is to reduce the time & cost required for end-users in resolving issues regarding their software application.
Software support services are primarily used by Small and Medium Businesses (SMBs) across different industry verticals globally.
Equipment Maintenance:
Equipment maintenance is a service that covers all the aspects of keeping the assets of small and medium business (SMB) tech support services running efficiently. It includes hardware as well as software related issues. The primary function of SMB tech support services is to provide customers with on-site technical assistance for computer-related issues; this includes providing solutions to users, helping users with product registration, password recovery, troubleshooting problems with their PC/Laptops or servers and other such tasks.
Application Insights:
The medium enterprise segment dominated the global SMB tech support service market in 2017. This can be attributed to factors such as a large number of small businesses and enterprises in North America and Europe. Also, growing penetration of cloud services is expected to drive the demand for professional technical support services from medium-sized businesses over the forecast period.
Small business or home office (SMB) users are increasingly adopting cloud computing owing to its cost-effectiveness, ease of use, and flexibility along with various other benefits such as improved productivity & work flow along with enhanced data security & privacy. The aforementioned factors are anticipated to fuel growth over the forecast period for SMBs which could potentially lead them towards opting for managed backup & IT support services thereby positively impacting industry growth during future years.
Regional Analysis:
North America dominated the overall market in 2017. The growth can be attributed to the presence of a large number of small and medium-sized businesses in the region. According to studies, SMBs make up around two-thirds of all U.S companies and about 60% of all U.S firms have less than 100 employees at any given time (Small Business Administration).
Asia Pacific is expected to emerge as the fastest growing regional market during the forecast period owing to increasing adoption by enterprises located in countries such as China, India Japan among others.
Growth Factors:
- Increased demand for tech support services due to the proliferation of technology and the growing complexity of devices and software.
- SMBs are increasingly recognizing the value of outsourcing tech support services to reduce costs and improve efficiency.
- Rapid growth in cloud-based technologies is creating new opportunities for SMB tech support service providers.
- The increasing use of mobile devices by businesses is driving demand for mobile-friendly tech support services.
- The rise in cybercrime has led to a heightened awareness among businesses about the need for reliable cybersecurity solutions, which is also fueling demand for tech support services
Scope Of The Report
Report Attributes
Report Details
Report Title
SMB Tech Support Service Market Research Report
By Type
Software Support, Equipment Maintenance, Managed Backup, Other
By Application
Medium Enterprise, Small Enterprise
By Companies
AT&T, Tech Support 360, Comcast, Dell, HP, SMB IT Solutions, CompuCom, CMIT Solutions, Lenovo, Verizon, Sinu, Microsoft, Diligex
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
186
Number of Tables & Figures
131
Customization Available
Yes, the report can be customized as per your need.
Global SMB Tech Support Service Market Report Segments:
The global SMB Tech Support Service market is segmented on the basis of:
Types
Software Support, Equipment Maintenance, Managed Backup, Other
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Medium Enterprise, Small Enterprise
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- AT&T
- Tech Support 360
- Comcast
- Dell
- HP
- SMB IT Solutions
- CompuCom
- CMIT Solutions
- Lenovo
- Verizon
- Sinu
- Microsoft
- Diligex
Highlights of The SMB Tech Support Service Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Software Support
- Equipment Maintenance
- Managed Backup
- Other
- By Application:
- Medium Enterprise
- Small Enterprise
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the SMB Tech Support Service Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
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- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
SMB Tech Support Service is a technical support service for Small Businesses. SMB Tech Support Service provides 24/7 technical support to small businesses and their customers.
Some of the major companies in the smb tech support service market are AT&T, Tech Support 360, Comcast, Dell, HP, SMB IT Solutions, CompuCom, CMIT Solutions, Lenovo, Verizon, Sinu, Microsoft, Diligex.
The smb tech support service market is expected to grow at a compound annual growth rate of 7.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 SMB Tech Support Service Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 SMB Tech Support Service Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 SMB Tech Support Service Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the SMB Tech Support Service Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global SMB Tech Support Service Market Size & Forecast, 2018-2028
4.5.1 SMB Tech Support Service Market Size and Y-o-Y Growth
4.5.2 SMB Tech Support Service Market Absolute $ Opportunity
Chapter 5 Global SMB Tech Support Service Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 SMB Tech Support Service Market Size Forecast by Type
5.2.1 Software Support
5.2.2 Equipment Maintenance
5.2.3 Managed Backup
5.2.4 Other
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global SMB Tech Support Service Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 SMB Tech Support Service Market Size Forecast by Applications
6.2.1 Medium Enterprise
6.2.2 Small Enterprise
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global SMB Tech Support Service Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 SMB Tech Support Service Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America SMB Tech Support Service Analysis and Forecast
9.1 Introduction
9.2 North America SMB Tech Support Service Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America SMB Tech Support Service Market Size Forecast by Type
9.6.1 Software Support
9.6.2 Equipment Maintenance
9.6.3 Managed Backup
9.6.4 Other
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America SMB Tech Support Service Market Size Forecast by Applications
9.10.1 Medium Enterprise
9.10.2 Small Enterprise
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe SMB Tech Support Service Analysis and Forecast
10.1 Introduction
10.2 Europe SMB Tech Support Service Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe SMB Tech Support Service Market Size Forecast by Type
10.6.1 Software Support
10.6.2 Equipment Maintenance
10.6.3 Managed Backup
10.6.4 Other
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe SMB Tech Support Service Market Size Forecast by Applications
10.10.1 Medium Enterprise
10.10.2 Small Enterprise
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific SMB Tech Support Service Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific SMB Tech Support Service Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific SMB Tech Support Service Market Size Forecast by Type
11.6.1 Software Support
11.6.2 Equipment Maintenance
11.6.3 Managed Backup
11.6.4 Other
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific SMB Tech Support Service Market Size Forecast by Applications
11.10.1 Medium Enterprise
11.10.2 Small Enterprise
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America SMB Tech Support Service Analysis and Forecast
12.1 Introduction
12.2 Latin America SMB Tech Support Service Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America SMB Tech Support Service Market Size Forecast by Type
12.6.1 Software Support
12.6.2 Equipment Maintenance
12.6.3 Managed Backup
12.6.4 Other
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America SMB Tech Support Service Market Size Forecast by Applications
12.10.1 Medium Enterprise
12.10.2 Small Enterprise
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) SMB Tech Support Service Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) SMB Tech Support Service Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) SMB Tech Support Service Market Size Forecast by Type
13.6.1 Software Support
13.6.2 Equipment Maintenance
13.6.3 Managed Backup
13.6.4 Other
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) SMB Tech Support Service Market Size Forecast by Applications
13.10.1 Medium Enterprise
13.10.2 Small Enterprise
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 SMB Tech Support Service Market: Competitive Dashboard
14.2 Global SMB Tech Support Service Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 AT&T
14.3.2 Tech Support 360
14.3.3 Comcast
14.3.4 Dell
14.3.5 HP
14.3.6 SMB IT Solutions
14.3.7 CompuCom
14.3.8 CMIT Solutions
14.3.9 Lenovo
14.3.10 Verizon
14.3.11 Sinu
14.3.12 Microsoft
14.3.13 Diligex
