Market Overview:
The global telecom billing outsourcing market is expected to grow at a CAGR of 7.5% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for telecom billing outsourcing services from individuals and enterprises across the globe. In addition, the growing need for cost-effective and efficient billing solutions is also contributing to the growth of this market. The global telecom billing outsourcing market can be segmented on the basis of type into long term and short term contracts. The long term contracts segment is expected to account for a larger share of the global telecom billing outsourcing market than the short term contracts segment during the forecast period from 2018 to 2030.
Product Definition:
Telecom billing outsourcing is the process of contracting with a third-party service provider to manage and administer all or part of a company's telecommunications billing functions. The benefits of telecom billing outsourcing include improved accuracy and efficiency, reduced administrative costs, and enhanced customer service.
Long Term:
Long term is a billing and customer care outsourcing model that offers value-added services to telecom operators. These services include call center operations, customer retention, and post sale assistance. The model works on the basis of volume based pricing with an annual commitment period for both service providers as well as customers. It helps telecom companies reduce their operational costs by offloading them to third party service providers while focusing on core competencies.
Short Term:
Short term is a type of insurance policy that provides protection against network downtime and equipment failure. It also helps in reducing the overall operating expenses by offering discounts on premium prices. The telecom industry has witnessed an increasing trend towards outsourcing services owing to cost benefits offered as compared to maintaining the operations in-house, which has further led to market growth over the past few years.
Application Insights:
The telecom billing outsourcing for enterprises application segment accounted for the largest revenue share of over 60% in 2017. The segment growth is attributed to the growing demand from large organizations seeking to optimize their expenditure on IT infrastructure by offloading various telecom related functions such as account management, customer care and back-end processing to third party providers. Billing and accounts are an integral part of any communication network or services provider business. However, most service providers outsource this function either partially or completely considering the complexity involved in managing multiple departments within an organization with different requirements and standards operating across different time zones.
Enterprises also prefer OTT players due to their ability to offer a unified communications experience through integration with other applications such as Office 365, SharePoint etc., which results in providing a holistic view of customers¢â‚¬â„¢ interactions thereby enabling them deliver personalized offers based on actual usage thus driving adoption among large organizations.
Regional Analysis:
North America is expected to be the key regional market over the forecast period owing to presence of a large number of telecom operators and IT companies in U.S. Furthermore, increasing adoption of internet services and wireless communication technologies is driving demand for telecom billing outsourcing in this region.
Asia Pacific is projected to be the fastest-growing regional market from 2018 to 2030 due to presence of developing countries such as China, India, South Korea, Singapore among others which are witnessing high growth in telecommunication sector over last few years. Moreover, growing penetration of mobile phones resulting into increased usage rates has also driven demand for these services majorly across enterprises and individuals segments thereby fueling revenue generation opportunities for Billing Outsourcing (BPO) providers across this region.
Growth Factors:
- Increasing demand for telecom billing services from small and medium-sized businesses (SMBs)
- Rising need for automation and streamlining of telecom billing processes
- Proliferation of cloud-based solutions that offer scalability and flexibility
- Emergence of new technologies such as big data, analytics, and machine learning that can help optimize telecom billing operations
- Growing focus on cost optimization to improve profitability
Scope Of The Report
Report Attributes
Report Details
Report Title
Telecom Billing Outsourcing Market Research Report
By Type
Long Term, Short Term
By Application
Individuals, Enterprises
By Companies
Alcatel-Lucent, Amdocs, Convergys, Ericsson, Fujitsu, IBM, TCS, WNS
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
213
Number of Tables & Figures
150
Customization Available
Yes, the report can be customized as per your need.
Global Telecom Billing Outsourcing Market Report Segments:
The global Telecom Billing Outsourcing market is segmented on the basis of:
Types
Long Term, Short Term
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Individuals, Enterprises
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Alcatel-Lucent
- Amdocs
- Convergys
- Ericsson
- Fujitsu
- IBM
- TCS
- WNS
Highlights of The Telecom Billing Outsourcing Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Long Term
- Short Term
- By Application:
- Individuals
- Enterprises
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Telecom Billing Outsourcing Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Telecom billing outsourcing is the process of contracting with a third-party company to provide billing and collections services for telecommunications companies. Telecom billing outsourcing can help telecom companies save money by reducing the number of staff they need to manage their billing and collections processes, as well as providing them with more accurate and up-to-date information about their customers' accounts.
Some of the major players in the telecom billing outsourcing market are Alcatel-Lucent, Amdocs, Convergys, Ericsson, Fujitsu, IBM, TCS, WNS.
The telecom billing outsourcing market is expected to grow at a compound annual growth rate of 7.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Telecom Billing Outsourcing Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Telecom Billing Outsourcing Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Telecom Billing Outsourcing Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Telecom Billing Outsourcing Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Telecom Billing Outsourcing Market Size & Forecast, 2018-2028
4.5.1 Telecom Billing Outsourcing Market Size and Y-o-Y Growth
4.5.2 Telecom Billing Outsourcing Market Absolute $ Opportunity
Chapter 5 Global Telecom Billing Outsourcing Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Telecom Billing Outsourcing Market Size Forecast by Type
5.2.1 Long Term
5.2.2 Short Term
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Telecom Billing Outsourcing Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Telecom Billing Outsourcing Market Size Forecast by Applications
6.2.1 Individuals
6.2.2 Enterprises
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Telecom Billing Outsourcing Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Telecom Billing Outsourcing Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Telecom Billing Outsourcing Analysis and Forecast
9.1 Introduction
9.2 North America Telecom Billing Outsourcing Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Telecom Billing Outsourcing Market Size Forecast by Type
9.6.1 Long Term
9.6.2 Short Term
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Telecom Billing Outsourcing Market Size Forecast by Applications
9.10.1 Individuals
9.10.2 Enterprises
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Telecom Billing Outsourcing Analysis and Forecast
10.1 Introduction
10.2 Europe Telecom Billing Outsourcing Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Telecom Billing Outsourcing Market Size Forecast by Type
10.6.1 Long Term
10.6.2 Short Term
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Telecom Billing Outsourcing Market Size Forecast by Applications
10.10.1 Individuals
10.10.2 Enterprises
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Telecom Billing Outsourcing Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Telecom Billing Outsourcing Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Telecom Billing Outsourcing Market Size Forecast by Type
11.6.1 Long Term
11.6.2 Short Term
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Telecom Billing Outsourcing Market Size Forecast by Applications
11.10.1 Individuals
11.10.2 Enterprises
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Telecom Billing Outsourcing Analysis and Forecast
12.1 Introduction
12.2 Latin America Telecom Billing Outsourcing Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Telecom Billing Outsourcing Market Size Forecast by Type
12.6.1 Long Term
12.6.2 Short Term
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Telecom Billing Outsourcing Market Size Forecast by Applications
12.10.1 Individuals
12.10.2 Enterprises
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Telecom Billing Outsourcing Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Telecom Billing Outsourcing Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Telecom Billing Outsourcing Market Size Forecast by Type
13.6.1 Long Term
13.6.2 Short Term
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Telecom Billing Outsourcing Market Size Forecast by Applications
13.10.1 Individuals
13.10.2 Enterprises
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Telecom Billing Outsourcing Market: Competitive Dashboard
14.2 Global Telecom Billing Outsourcing Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Alcatel-Lucent
14.3.2 Amdocs
14.3.3 Convergys
14.3.4 Ericsson
14.3.5 Fujitsu
14.3.6 IBM
14.3.7 TCS
14.3.8 WNS
