Market Overview:
The global telecom CRM market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for customer-centric solutions among telecom service providers and the rising need for improving customer experience. By type, the software segment is expected to lead the global telecom CRM market during the forecast period, owing to its ability to provide comprehensive and real-time insights into customer behavior. By application, small-sized enterprises are expected to lead the global telecom CRM market during the forecast period, as they are increasingly adopting such solutions in order to improve their competitive edge.
Product Definition:
Telecom CRM is a system that helps telecom companies manage their customer relationships. It allows them to track customer interactions and communications, as well as collect and store customer data. This information can then be used to improve customer service and marketing efforts. Telecom CRM is important because it helps companies better understand their customers and how they interact with the company. This information can help companies improve their products and services, as well as increase sales.
Software:
Software is a collection of procedures, programs and tools which are used to carry out operations more efficiently. Software has been defined as any set of instructions designed for execution on a computer system. It may be used for communication or computation based on information and data.
Service:
Service is a set of processes and activities performed by a company to provide its customers with products or solutions. In the telecom industry, service includes value-added services such as voice, data, video conferencing and webinars. Service in telecom CRM market can be segmented into consulting service & implementation service. The major function performed by the services in telecom CRM market is to help customer achieve their business objective using various tools provided by the companies for that purpose.
Application Insights:
The medium-sized enterprises segment dominated the global telecom CRM market in 2017. This can be attributed to factors such as increasing demand for advanced communication services and growing preference for customer management systems among medium-sized businesses. The large-sized enterprises segment is expected to witness lucrative growth over the forecast period owing to various advantages offered by these systems, including enhanced customer experience, improved operational efficiency and business profitability.
Telecom service providers use a variety of marketing channels such as advertising, public relations & media relations, direct marketing & telemarketing, content marketing & e-mail campaigns etc., which help them in acquiring new customers and retain their existing ones. As a result, service providers are increasingly focusing on developing effective customer relationships through CRM solutions that enable them to manage customers¢â‚¬â„¢ interactions more efficiently across all communication channels thereby driving industry growth over the coming years.
Regional Analysis:
North America dominated the global market in 2017. The region is expected to maintain its position during the forecast period. This can be attributed to increasing investments by companies for improving their customer relations management capabilities and growing demand for telecom services across various industries in North America. Moreover, presence of major service providers such as AT&T Inc.; T-Mobile US, Inc.; and Sprint Corporation; has led to increased adoption of telecom solutions such as CRM software by enterprises operating within the region.
Asia Pacific is anticipated to emerge as a lucrative regional market over the forecast period owing to increasing number of SMEs that are adopting these solutions due to lack of resources within their organizations coupled with high uncertainty regarding future business prospects These factors have resulted into an increase in demand for cost-effective telecom solutions among these small businesses thereby driving growth across this sector which will further drive growth across this sector which will further fuel regional growth over next eight years to 2030 time frame.
Growth Factors:
- Increasing demand for customer retention and engagement solutions by telecom operators to improve customer loyalty and reduce churn rates.
- Proliferation of big data and analytics, which is helping telecom CRM vendors to provide more insights into customer behavior and preferences.
- Emergence of new technologies such as cloud computing, mobility, social media, and the Internet of Things that are providing opportunities for telecom CRM vendors to develop innovative solutions.
- Growing demand for omni-channel customer experience solutions that can help telecom operators provide a consistent experience across all channels (e-mail, chat, phone call, social media etc.).
Scope Of The Report
Report Attributes
Report Details
Report Title
Telecom CRM Market Research Report
By Type
Software, Service, Others
By Application
Small-Sized Enterprises, Medium-sized Enterprises, Large-Sized Enterprises
By Companies
Oracle, SAP AG, Salesforce, Microsoft Corp, Ericsson, Amdocs Systems Inc., Avaya Inc., AsiaInfo, MAXIMIZER SERVICES, Convergys Corp, Infor Global Solutions, Huawei Investment, Holding Co.
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
187
Number of Tables & Figures
131
Customization Available
Yes, the report can be customized as per your need.
Global Telecom CRM Market Report Segments:
The global Telecom CRM market is segmented on the basis of:
Types
Software, Service, Others
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Small-Sized Enterprises, Medium-sized Enterprises, Large-Sized Enterprises
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Oracle
- SAP AG
- Salesforce
- Microsoft Corp
- Ericsson
- Amdocs Systems Inc.
- Avaya Inc.
- AsiaInfo
- MAXIMIZER SERVICES
- Convergys Corp
- Infor Global Solutions
- Huawei Investment
- Holding Co.
Highlights of The Telecom CRM Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Software
- Service
- Others
- By Application:
- Small-Sized Enterprises
- Medium-sized Enterprises
- Large-Sized Enterprises
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Telecom CRM Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
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- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Telecom CRM is a software application that helps telecommunications companies manage customer relationships. It includes features such as contact management, marketing automation, and lead generation. Telecom CRM can help companies improve customer retention rates and increase sales by automating the process of managing customers and leads.
Some of the key players operating in the telecom crm market are Oracle, SAP AG, Salesforce, Microsoft Corp, Ericsson, Amdocs Systems Inc., Avaya Inc., AsiaInfo, MAXIMIZER SERVICES, Convergys Corp, Infor Global Solutions, Huawei Investment, Holding Co..
The telecom crm market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Telecom CRM Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Telecom CRM Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Telecom CRM Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Telecom CRM Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Telecom CRM Market Size & Forecast, 2020-2028
4.5.1 Telecom CRM Market Size and Y-o-Y Growth
4.5.2 Telecom CRM Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Software
5.2.2 Service
5.2.3 Others
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Small-Sized Enterprises
6.2.2 Medium-sized Enterprises
6.2.3 Large-Sized Enterprises
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Telecom CRM Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Telecom CRM Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Software
9.6.2 Service
9.6.3 Others
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Small-Sized Enterprises
9.10.2 Medium-sized Enterprises
9.10.3 Large-Sized Enterprises
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Software
10.6.2 Service
10.6.3 Others
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Small-Sized Enterprises
10.10.2 Medium-sized Enterprises
10.10.3 Large-Sized Enterprises
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Software
11.6.2 Service
11.6.3 Others
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Small-Sized Enterprises
11.10.2 Medium-sized Enterprises
11.10.3 Large-Sized Enterprises
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Software
12.6.2 Service
12.6.3 Others
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Small-Sized Enterprises
12.10.2 Medium-sized Enterprises
12.10.3 Large-Sized Enterprises
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Software
13.6.2 Service
13.6.3 Others
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Small-Sized Enterprises
13.10.2 Medium-sized Enterprises
13.10.3 Large-Sized Enterprises
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Telecom CRM Market: Competitive Dashboard
14.2 Global Telecom CRM Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Oracle
14.3.2 SAP AG
14.3.3 Salesforce
14.3.4 Microsoft Corp
14.3.5 Ericsson
14.3.6 Amdocs Systems Inc.
14.3.7 Avaya Inc.
14.3.8 AsiaInfo
14.3.9 MAXIMIZER SERVICES
14.3.10 Convergys Corp
14.3.11 Infor Global Solutions
14.3.12 Huawei Investment
14.3.13 Holding Co.
