Market Overview:
The global telecommunications relay service (TRS) market is expected to grow at a CAGR of 5.5% from 2018 to 2030. The growth in the TRS market can be attributed to the increasing demand for TRS services from enterprise and government sectors, and the growing awareness about these services among individual users. In terms of type, the public service segment is expected to hold a major share of the TRS market during the forecast period. However, private service is projected to grow at a higher CAGR than public service during the forecast period owing to its advantages such as faster deployment time and lower cost.
 Industry Outlook.svg)
Product Definition:
Telecommunications Relay Service (TRS) is a telephone service that allows people who are deaf, hard of hearing, or have speech disabilities to place and receive calls. TRS can be used with standard telephones, text telephones (TTYs), or other devices that allow for two-way communication.
Public Service:
Public service is a set of programs designed to meet the needs of society, which are not catered by the market. These services may be offered by private or government agencies and include education, weather reports, emergency notifications and alerts (such as flash floods), traffic reports, etc. The major factor that propels the growth of public service in TRS market is its non-monetary value; it helps in building customer loyalty for telecom operators.
Private Service:
Private service is a business that provides communication services between two end-users via a network. It can be used for long-distance or local area communications. The major application of private services is in the telecommunication industry, where it is used to provide TRS (Telecommunications Relay Service) market which helps physically disabled people to communicate with the world outside their disability.
In today’s telecom market, there are many different types of solutions.
Application Insights:
The enterprise application segment accounted for the largest revenue share of over 60% in 2017. The TRS is widely used by enterprises to connect remote offices and employees working across different locations. It also helps them to manage their communication network efficiently as it provides a single number for inter-office communication irrespective of location. The service is beneficial as it reduces the need for users to dial multiple phones or switch between VoIP (Voice over Internet Protocol) and traditional phone networks, thus saving both time and cost.
Enterprises are increasingly deploying Relay Service Providers (RSPs) that offer enhanced features such as voicemail, call forwarding, conference calling among others which help them communicate more effectively with less effort and cost required in implementation.
Regional Analysis:
North America dominated the global market in 2017. The region is expected to retain its dominance throughout the forecast period owing to presence of a large number of service providers and high adoption rate for advanced technologies such as TRS. Moreover, increasing demand for wireless devices such as smartphones and tablets coupled with growing popularity of social media has led to an increase in demand for TRS services over the past few years.
Asia Pacific is anticipated to be one of the fastest-growing regional markets during the forecast period owing to increasing penetration rates.
Growth Factors:
- Increasing demand for telecommunications relay service from the Deaf and Hard of Hearing (DHH) community
- Growing awareness about the benefits of TRS among businesses and consumers
- Proliferation of new communication technologies that require TRS support
- Regulatory reforms that mandate or incentivize use of TRS services
- Expansion of TRS into new markets, such as international calling
Scope Of The Report
Report Attributes
Report Details
Report Title
Telecommunications Relay Service (TRS) Market Research Report
By Type
Public Service, Private Service
By Application
Enterprise, Government, Individual
By Companies
HKBN, AT&T, CHT, NCID, FETnet, TSTAR, Enspyre, Skype, APTG, Brastel Telecom, Dynasky, NCID, iTalkBB, A1 Business Pte Ltd, Oregon Relay Service, Relay Indiana, TTRS, Vermont, Bell Canada
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
147
Number of Tables & Figures
103
Customization Available
Yes, the report can be customized as per your need.
Global Telecommunications Relay Service (TRS) Market Report Segments:
The global Telecommunications Relay Service (TRS) market is segmented on the basis of:
Types
Public Service, Private Service
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Enterprise, Government, Individual
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- HKBN
- AT&T
- CHT
- NCID
- FETnet
- TSTAR
- Enspyre
- Skype
- APTG
- Brastel Telecom
- Dynasky
- NCID
- iTalkBB
- A1 Business Pte Ltd
- Oregon Relay Service
- Relay Indiana
- TTRS
- Vermont
- Bell Canada
 Market Overview.svg)
Highlights of The Telecommunications Relay Service (TRS) Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Public Service
- Private Service
- By Application:
- Enterprise
- Government
- Individual
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Telecommunications Relay Service (TRS) Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
 Market Statistics.svg)
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
TRS is a telecommunications relay service that allows people with disabilities to communicate more easily. TRS connects people who have speech or hearing impairments with people who can help them communicate.
Some of the key players operating in the telecommunications relay service (trs) market are HKBN, AT&T, CHT, NCID, FETnet, TSTAR, Enspyre, Skype, APTG, Brastel Telecom, Dynasky, NCID, iTalkBB, A1 Business Pte Ltd, Oregon Relay Service, Relay Indiana, TTRS, Vermont, Bell Canada.
The telecommunications relay service (trs) market is expected to register a CAGR of 5.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Telecommunications Relay Service (TRS) Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Telecommunications Relay Service (TRS) Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Telecommunications Relay Service (TRS) Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Telecommunications Relay Service (TRS) Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Telecommunications Relay Service (TRS) Market Size & Forecast, 2020-2028
4.5.1 Telecommunications Relay Service (TRS) Market Size and Y-o-Y Growth
4.5.2 Telecommunications Relay Service (TRS) Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Public Service
5.2.2 Private Service
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Enterprise
6.2.2 Government
6.2.3 Individual
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Telecommunications Relay Service (TRS) Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Telecommunications Relay Service (TRS) Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Public Service
9.6.2 Private Service
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Enterprise
9.10.2 Government
9.10.3 Individual
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Public Service
10.6.2 Private Service
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Enterprise
10.10.2 Government
10.10.3 Individual
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Public Service
11.6.2 Private Service
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Enterprise
11.10.2 Government
11.10.3 Individual
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Public Service
12.6.2 Private Service
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Enterprise
12.10.2 Government
12.10.3 Individual
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Public Service
13.6.2 Private Service
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Enterprise
13.10.2 Government
13.10.3 Individual
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Telecommunications Relay Service (TRS) Market: Competitive Dashboard
14.2 Global Telecommunications Relay Service (TRS) Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 HKBN
14.3.2 AT&T
14.3.3 CHT
14.3.4 NCID
14.3.5 FETnet
14.3.6 TSTAR
14.3.7 Enspyre
14.3.8 Skype
14.3.9 APTG
14.3.10 Brastel Telecom
14.3.11 Dynasky
14.3.12 NCID
14.3.13 iTalkBB
14.3.14 A1 Business Pte Ltd
14.3.15 Oregon Relay Service
14.3.16 Relay Indiana
14.3.17 TTRS
14.3.18 Vermont
14.3.19 Bell Canada
