Market Overview:
The global VoIP services market is expected to grow from USD XX million in 2018 to USD XX million by 2030, at a CAGR of X.X%. The growth of the market can be attributed to the increasing demand for cloud-based services and rising penetration of smartphones and broadband connections. However, the high cost of VoIP services may restrain the growth of this market during the forecast period. The global VoIP services market is segmented on the basis of type, application, and region. On the basis of type, it is divided into online service and offline service. Online service accounted for a larger share than offline service in 2017 owing to its low cost and easy accessibility. By application, it is classified into household use, commercial use, and other applications such as education & training institutes and healthcare sector).
Product Definition:
VoIP services are telephone calls that are transmitted over the Internet. VoIP service is important because it allows people to make phone calls using their computer or a special phone adapter.
Online Service:
Online service is a set of tools and applications which help in managing the VoIP services. It also helps to enhance the consumer experience by providing various value-added features. The online service usage has been growing at a significant pace, as it offers several benefits such as reduced operational cost, enhanced customer experience and increased flexibility to VoIP Service Providers (VSPs).
Offline Service:
Offline service is a term used for telephony services that use the traditional copper network and are delivered directly to the customer premises. The service uses existing residential phone lines and provides benefits such as low cost, better reliability, ease of installation, etc.
The global offline VoIP services market was valued at USD 30.41 billion in 2014.
Application Insights:
The other application segment includes the use of IVR, conferencing, and collaboration among others. The household use segment is expected to register a significant CAGR over the forecast period owing to increasing adoption of VoIP for communication among family members. Moreover, growing demand for high-speed internet at home is further driving the growth of this application segment.
The commercial use accounted for more than 50% share in 2017 and is expected to grow at a rapid pace over the forecast period as companies are adopting cloud-based VoIP services with SIP trunking functionality to reduce costs associated with traditional phone lines or circuit switching system. Furthermore, large enterprises are focusing on reducing their telecom expenditure by upscaling their IT infrastructure through virtualization which in turn drives demand from this sector.
Regional Analysis:
The Asia Pacific region is expected to emerge as the fastest-growing regional market over the forecast period. The growth can be attributed to increasing internet penetration, rising disposable income, and changing regulatory scenario in various countries of this region. In addition, growing number of mobile telecommunication subscribers has also fueled market growth in this region.
North America was estimated to be largest regional market for online voice services in 2017 owing to high usage of these services by enterprises along with high adoption rate by consumers across U.S., Canada, and Mexico. Europe is also estimated to hold a significant share due declining usage rates of offline voice services among consumers preferring online alternatives such as Skype or WhatsApp; however some countries including Spain are exceptions where offline calling still prevails due its geographical location (it shares borders with several countries where offline calling is still prevalent). Moreover North American markets have been severely impacted by COVID-19 thus far which has resulted majorly from U.S.
Growth Factors:
- Increasing demand for cloud-based services: The VoIP Services market is witnessing a shift towards cloud-based deployments, owing to the benefits of scalability and flexibility offered by the cloud model. This is resulting in an increase in demand for VoIP Services from small and medium businesses (SMBs).
- Proliferation of smartphones and tablets: The increasing adoption of smartphones and tablets is fueling the growth of the VoIP Services market, as these devices offer a convenient way to make voice calls over the internet. In addition, rising awareness about the benefits of using VoIP services is also contributing to their growth.
- Emergence of next-generation technologies: Next-generation technologies such as unified communications (UC) are providing new opportunities for vendors in the VoIP Services market. These technologies are helping enterprises to improve communication efficiency and collaboration among employees.
- Growing popularity of hosted PBX services: Hosted PBX services are gaining popularity due to their low cost and easy deployment options compared with on-premises PBX systems. This is resulting in an increase in demand for hosted PBX services from small businesses worldwide . 5
Scope Of The Report
Report Attributes
Report Details
Report Title
VoIP Services Market Research Report
By Type
Online Service, Offline Service
By Application
Household Use, Commercial Use, Other
By Companies
Cisco, Vonage, Jive Communications, Dialpad, RingCentral, Nextiva, 8X8, Comcast, Digium, Aircall, Grasshopper, Avaya, Intermedia, Mitel Networks, CounterPath, IDT Domestic Telecom, Voxbone
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
229
Number of Tables & Figures
161
Customization Available
Yes, the report can be customized as per your need.
Global VoIP Services Market Report Segments:
The global VoIP Services market is segmented on the basis of:
Types
Online Service, Offline Service
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Household Use, Commercial Use, Other
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Cisco
- Vonage
- Jive Communications
- Dialpad
- RingCentral
- Nextiva
- 8X8
- Comcast
- Digium
- Aircall
- Grasshopper
- Avaya
- Intermedia
- Mitel Networks
- CounterPath
- IDT Domestic Telecom
- Voxbone
Highlights of The VoIP Services Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Online Service
- Offline Service
- By Application:
- Household Use
- Commercial Use
- Other
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the VoIP Services Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
VoIP services are a type of telecommunications that allow people to make phone calls over the Internet. VoIP services use technology such as Voice over IP (VoIP) or Voice over LTE (VoLTE).
Some of the major companies in the voip services market are Cisco, Vonage, Jive Communications, Dialpad, RingCentral, Nextiva, 8X8, Comcast, Digium, Aircall, Grasshopper, Avaya, Intermedia, Mitel Networks, CounterPath, IDT Domestic Telecom, Voxbone.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 VoIP Services Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 VoIP Services Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 VoIP Services Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the VoIP Services Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global VoIP Services Market Size & Forecast, 2018-2028
4.5.1 VoIP Services Market Size and Y-o-Y Growth
4.5.2 VoIP Services Market Absolute $ Opportunity
Chapter 5 Global VoIP Services Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 VoIP Services Market Size Forecast by Type
5.2.1 Online Service
5.2.2 Offline Service
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global VoIP Services Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 VoIP Services Market Size Forecast by Applications
6.2.1 Household Use
6.2.2 Commercial Use
6.2.3 Other
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global VoIP Services Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 VoIP Services Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America VoIP Services Analysis and Forecast
9.1 Introduction
9.2 North America VoIP Services Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America VoIP Services Market Size Forecast by Type
9.6.1 Online Service
9.6.2 Offline Service
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America VoIP Services Market Size Forecast by Applications
9.10.1 Household Use
9.10.2 Commercial Use
9.10.3 Other
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe VoIP Services Analysis and Forecast
10.1 Introduction
10.2 Europe VoIP Services Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe VoIP Services Market Size Forecast by Type
10.6.1 Online Service
10.6.2 Offline Service
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe VoIP Services Market Size Forecast by Applications
10.10.1 Household Use
10.10.2 Commercial Use
10.10.3 Other
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific VoIP Services Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific VoIP Services Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific VoIP Services Market Size Forecast by Type
11.6.1 Online Service
11.6.2 Offline Service
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific VoIP Services Market Size Forecast by Applications
11.10.1 Household Use
11.10.2 Commercial Use
11.10.3 Other
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America VoIP Services Analysis and Forecast
12.1 Introduction
12.2 Latin America VoIP Services Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America VoIP Services Market Size Forecast by Type
12.6.1 Online Service
12.6.2 Offline Service
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America VoIP Services Market Size Forecast by Applications
12.10.1 Household Use
12.10.2 Commercial Use
12.10.3 Other
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) VoIP Services Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) VoIP Services Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) VoIP Services Market Size Forecast by Type
13.6.1 Online Service
13.6.2 Offline Service
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) VoIP Services Market Size Forecast by Applications
13.10.1 Household Use
13.10.2 Commercial Use
13.10.3 Other
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 VoIP Services Market: Competitive Dashboard
14.2 Global VoIP Services Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Cisco
14.3.2 Vonage
14.3.3 Jive Communications
14.3.4 Dialpad
14.3.5 RingCentral
14.3.6 Nextiva
14.3.7 8X8
14.3.8 Comcast
14.3.9 Digium
14.3.10 Aircall
14.3.11 Grasshopper
14.3.12 Avaya
14.3.13 Intermedia
14.3.14 Mitel Networks
14.3.15 CounterPath
14.3.16 IDT Domestic Telecom
14.3.17 Voxbone
