The global healthcare BPO market is expected to grow at a CAGR of 8.5% during the forecast period, from 2021 to 2030. The growth of this market can be attributed to the increasing demand for outsourcing services in the healthcare industry, which is driving the adoption of BPO services. The increasing number of mergers and acquisitions in this sector has also led to an increase in demand for outsourcing services. The global healthcare BPO market by type includes Healthcare Payer BPO, Healthcare Provider BPO, Healthcare Pharmaceutical BPO and Healthcare BP. The segmentation by application includes Research and Development (R&D), Manufacturing, No Clinical Services (NCCS). North America is expected to dominate the global healthcare BPO market with a share of over 40%. Europe will be second with a share of over 30%. Asia Pacific will be third with a share of over 20%.
Some Of The Growth Factors Of This Market:
- The healthcare industry is one of the fastest growing industries in the world.
- The aging population and increasing life expectancy are driving demand for healthcare services, which will lead to an increase in demand for healthcare BPO services.
- Healthcare BPO providers are increasingly focusing on improving patient outcomes and reducing costs by leveraging technology to provide more efficient care management solutions, which will drive growth in this market segment over the next few years.
- Increasing adoption of electronic medical records (EMRs) is expected to fuel growth in this market segment as well.
Industry Growth Insights published a new data on “Healthcare BPO Market”. The research report is titled “Healthcare BPO Market research by Types (Healthcare Payer BPO, Healthcare Provider BPO, Healthcare Pharmaceutical BPO, Healthcare BP), By Applications (Research and Development, Manufacturing, Non-Clinical Services), By Players/Companies Quintiles, HCL, Cognizant, Covance, Accenture, Inventiv, Catalent, Parexel, Lonza, Boehringer Ingelheim, Charles Rivers, Genpact, Sutherland, PremierBPO, Firstsource, PPD, GeBBS Healthcare, Indian Healthcare BPO, Healthcare BP”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Healthcare BPO Market Research Report
By Type
Healthcare Payer BPO, Healthcare Provider BPO, Healthcare Pharmaceutical BPO, Healthcare BP
By Application
Research and Development, Manufacturing, Non-Clinical Services
By Companies
Quintiles, HCL, Cognizant, Covance, Accenture, Inventiv, Catalent, Parexel, Lonza, Boehringer Ingelheim, Charles Rivers, Genpact, Sutherland, PremierBPO, Firstsource, PPD, GeBBS Healthcare, Indian Healthcare BPO, Healthcare BP
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
233
Number of Tables & Figures
164
Customization Available
Yes, the report can be customized as per your need.
Global Healthcare BPO Market Report Segments:
The global Healthcare BPO market is segmented on the basis of:
Types
Healthcare Payer BPO, Healthcare Provider BPO, Healthcare Pharmaceutical BPO, Healthcare BP
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Research and Development, Manufacturing, Non-Clinical Services
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Quintiles
- HCL
- Cognizant
- Covance
- Accenture
- Inventiv
- Catalent
- Parexel
- Lonza
- Boehringer Ingelheim
- Charles Rivers
- Genpact
- Sutherland
- PremierBPO
- Firstsource
- PPD
- GeBBS Healthcare
- Indian Healthcare BPO
- Healthcare BP
Highlights of The Healthcare BPO Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Healthcare Payer BPO
- Healthcare Provider BPO
- Healthcare Pharmaceutical BPO
- Healthcare BP
- By Application:
- Research and Development
- Manufacturing
- Non-Clinical Services
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Healthcare BPO Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Healthcare BPO is a type of business process outsourcing (BPO) that provides outsourced customer service and support for healthcare organizations. Healthcare BPO services can include call center operations, customer relationship management (CRM), and back office functions such as billing, accounts receivable, and human resources.
Some of the key players operating in the healthcare bpo market are Quintiles, HCL, Cognizant, Covance, Accenture, Inventiv, Catalent, Parexel, Lonza, Boehringer Ingelheim, Charles Rivers, Genpact, Sutherland, PremierBPO, Firstsource, PPD, GeBBS Healthcare, Indian Healthcare BPO, Healthcare BP.
The healthcare bpo market is expected to register a CAGR of 8.5%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Healthcare BPO Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Healthcare BPO Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Healthcare BPO Market - Supply Chain
4.5. Global Healthcare BPO Market Forecast
4.5.1. Healthcare BPO Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Healthcare BPO Market Size (000 Units) and Y-o-Y Growth
4.5.3. Healthcare BPO Market Absolute $ Opportunity
5. Global Healthcare BPO Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Healthcare BPO Market Size and Volume Forecast by Type
5.3.1. Healthcare Payer BPO
5.3.2. Healthcare Provider BPO
5.3.3. Healthcare Pharmaceutical BPO
5.3.4. Healthcare BP
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Healthcare BPO Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Healthcare BPO Market Size and Volume Forecast by Application
6.3.1. Research and Development
6.3.2. Manufacturing
6.3.3. Non-Clinical Services
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Healthcare BPO Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Healthcare BPO Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Healthcare BPO Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Healthcare BPO Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Healthcare BPO Demand Share Forecast, 2019-2026
9. North America Healthcare BPO Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Healthcare BPO Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Healthcare BPO Market Size and Volume Forecast by Application
9.4.1. Research and Development
9.4.2. Manufacturing
9.4.3. Non-Clinical Services
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Healthcare BPO Market Size and Volume Forecast by Type
9.7.1. Healthcare Payer BPO
9.7.2. Healthcare Provider BPO
9.7.3. Healthcare Pharmaceutical BPO
9.7.4. Healthcare BP
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Healthcare BPO Demand Share Forecast, 2019-2026
10. Latin America Healthcare BPO Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Healthcare BPO Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Healthcare BPO Market Size and Volume Forecast by Application
10.4.1. Research and Development
10.4.2. Manufacturing
10.4.3. Non-Clinical Services
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Healthcare BPO Market Size and Volume Forecast by Type
10.7.1. Healthcare Payer BPO
10.7.2. Healthcare Provider BPO
10.7.3. Healthcare Pharmaceutical BPO
10.7.4. Healthcare BP
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Healthcare BPO Demand Share Forecast, 2019-2026
11. Europe Healthcare BPO Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Healthcare BPO Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Healthcare BPO Market Size and Volume Forecast by Application
11.4.1. Research and Development
11.4.2. Manufacturing
11.4.3. Non-Clinical Services
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Healthcare BPO Market Size and Volume Forecast by Type
11.7.1. Healthcare Payer BPO
11.7.2. Healthcare Provider BPO
11.7.3. Healthcare Pharmaceutical BPO
11.7.4. Healthcare BP
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Healthcare BPO Demand Share, 2019-2026
12. Asia Pacific Healthcare BPO Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Healthcare BPO Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Healthcare BPO Market Size and Volume Forecast by Application
12.4.1. Research and Development
12.4.2. Manufacturing
12.4.3. Non-Clinical Services
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Healthcare BPO Market Size and Volume Forecast by Type
12.7.1. Healthcare Payer BPO
12.7.2. Healthcare Provider BPO
12.7.3. Healthcare Pharmaceutical BPO
12.7.4. Healthcare BP
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Healthcare BPO Demand Share, 2019-2026
13. Middle East & Africa Healthcare BPO Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Healthcare BPO Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Healthcare BPO Market Size and Volume Forecast by Application
13.4.1. Research and Development
13.4.2. Manufacturing
13.4.3. Non-Clinical Services
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Healthcare BPO Market Size and Volume Forecast by Type
13.7.1. Healthcare Payer BPO
13.7.2. Healthcare Provider BPO
13.7.3. Healthcare Pharmaceutical BPO
13.7.4. Healthcare BP
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Healthcare BPO Demand Share, 2019-2026
14. Competition Landscape
14.1. Global Healthcare BPO Market: Market Share Analysis
14.2. Healthcare BPO Distributors and Customers
14.3. Healthcare BPO Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. Quintiles
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. HCL
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Cognizant
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. Covance
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. Accenture
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. Inventiv
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Catalent
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. Parexel
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. Lonza
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. Boehringer Ingelheim
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. Charles Rivers
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. Genpact
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. Sutherland
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. PremierBPO
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. Firstsource
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. PPD
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. GeBBS Healthcare
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. Indian Healthcare BPO
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. Healthcare BP
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. COMPANY 20
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook