Latest Update: Impact of current COVID-19 situation has been considered in this report while making the analysis.
Global Help Desk Software Market by Type (Cloud-based, Web-based, Mobile), By Application (Enterprise, Goverment, Medical Care, Hotels, Others) And By Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030-report

Global Help Desk Software Market by Type (Cloud-based, Web-based, Mobile), By Application (Enterprise, Goverment, Medical Care, Hotels, Others) And By Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030

Report ID: 194307 3300 Medical Devices & Consumables 377 247 Pages 4.8 (48)
                                          

The global help desk software market is expected to grow at a CAGR of 7.2% during the forecast period, from 2021 to 2030. The market is driven by factors such as increasing demand for customer service and support, growing need for automation in the workplace, and increasing adoption of cloud-based solutions. The market is also driven by factors such as increased use of mobile devices in the workplace and rising number of employees working remotely. Cloubased: Cloubased help desk software are used to provide customer service and support through phone calls or email messages. These types of help desk software are used by enterprises, government agencies, medical care providers, hotels etc, which offer customer service through phone calls or email messages. Cloubased help desk software can be deployed on-premises or in the cloud depending on the requirement of an organization. Webased: Webased help desk software are used to provide customer service and support through chatbots or live chat sessions with customers over web browsers (e-mail). These types of help desk software are used by enterprises that offer customer service through chatbots or live chat sessions with customers over web browsers (e-mail). Webasehelpdesksoftware can be deployed on-premises or in the cloud depending on the requirement of an organization Mobile: Mobilehelpdesksoftwareareusedto providecustomerserviceandsupportthroughmobileapplications(apps)ortextmessages(SMS).Thesetypesofhelpdesksoftwareareusedbyenterpriseswhichoffercustomerservicethroughmobileapplications(apps)ortextmessages(SMS).Mobilehelpdesksoftwarecanbeployedon-premisesordownloadableontheclouddependingontherequirementofanorganization.

Some Of The Growth Factors Of This Market:

  1. The increasing demand for IT services and the need for better customer service are driving the growth of the Help Desk Software market.
  2. The increasing number of organizations outsourcing their IT services is also driving the growth of this market.
  3. Increasing investments in cloud computing and mobile technologies are also driving this market's growth.
  4. Increasing adoption of cloud-based solutions by organizations is also fueling this market's growth.

Industry Growth Insights published a new data on “Help Desk Software Market”. The research report is titled “Help Desk Software Market research by Types (Cloud-based, Web-based, Mobile), By Applications (Enterprise, Goverment, Medical Care, Hotels, Others), By Players/Companies MindTouch, Zendesk, Zoho Desk, TeamSupport, Oracle Service Cloud, Freshservice, LiveAgent, Jira Service Desk, Front, Salesforce, Freshdesk, Help Scout, Brand Embassy, LogMeln Rescue, Service Desk, Guru, Lansweeper, Issuetrak, Cayzu, Dixa, QuestDesk Solutions”.

Scope Of The Report

Report Attributes

Report Details

Report Title

Help Desk Software Market Research Report

By Type

Cloud-based, Web-based, Mobile

By Application

Enterprise, Goverment, Medical Care, Hotels, Others

By Companies

MindTouch, Zendesk, Zoho Desk, TeamSupport, Oracle Service Cloud, Freshservice, LiveAgent, Jira Service Desk, Front, Salesforce, Freshdesk, Help Scout, Brand Embassy, LogMeln Rescue, Service Desk, Guru, Lansweeper, Issuetrak, Cayzu, Dixa, QuestDesk Solutions

Regions Covered

North America, Europe, APAC, Latin America, MEA

Base Year

2021

Historical Year

2019 to 2020 (Data from 2010 can be provided as per availability)

Forecast Year

2030

Number of Pages

247

Number of Tables & Figures

173

Customization Available

Yes, the report can be customized as per your need.


Global Help Desk Software Industry Outlook


Global Help Desk Software Market Report Segments:

The global Help Desk Software market is segmented on the basis of:

Types

Cloud-based, Web-based, Mobile

The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.

Applications

Enterprise, Goverment, Medical Care, Hotels, Others

The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.

Some of the companies that are profiled in this report are:

  1. MindTouch
  2. Zendesk
  3. Zoho Desk
  4. TeamSupport
  5. Oracle Service Cloud
  6. Freshservice
  7. LiveAgent
  8. Jira Service Desk
  9. Front
  10. Salesforce
  11. Freshdesk
  12. Help Scout
  13. Brand Embassy
  14. LogMeln Rescue
  15. Service Desk
  16. Guru
  17. Lansweeper
  18. Issuetrak
  19. Cayzu
  20. Dixa
  21. QuestDesk Solutions

Global Help Desk Software Market Overview


Highlights of The Help Desk Software Market Report:

  1. The market structure and projections for the coming years.
  2. Drivers, restraints, opportunities, and current trends of market.
  3. Historical data and forecast.
  4. Estimations for the forecast period 2030.
  5. Developments and trends in the market.
  6. By Type:

    1. Cloud-based
    2. Web-based
    3. Mobile
  1. By Application:

    1. Enterprise
    2. Goverment
    3. Medical Care
    4. Hotels
    5. Others
  1. Market scenario by region, sub-region, and country.
  2. Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
  3. Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
  4. Government Policies, Macro & Micro economic factors are also included in the report.

We have studied the Help Desk Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.

Regional Analysis

  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • Latin America

Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.

The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.

How you may use our products:

  • Correctly Positioning New Products
  • Market Entry Strategies
  • Business Expansion Strategies
  • Consumer Insights
  • Understanding Competition Scenario
  • Product & Brand Management
  • Channel & Customer Management
  • Identifying Appropriate Advertising Appeals

Global Help Desk Software Market Statistics

8 Reasons to Buy This Report

  1. Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
  2. Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
  3. Implemented Robust Methodology to Prepare the Report
  4. Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
  5. Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
  6. Provides Information About the Top-winning Strategies Implemented by Industry Players.
  7. In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
  8. Customization of the Report Available

Frequently Asked Questions?


Help desk software is a type of software that helps users with their computer problems. It can be used to help people find and fix errors, access support resources, and manage their workflows.

Some of the major players in the help desk software market are MindTouch, Zendesk, Zoho Desk, TeamSupport, Oracle Service Cloud, Freshservice, LiveAgent, Jira Service Desk, Front, Salesforce, Freshdesk, Help Scout, Brand Embassy, LogMeln Rescue, Service Desk, Guru, Lansweeper, Issuetrak, Cayzu, Dixa, QuestDesk Solutions.

The help desk software market is expected to register a CAGR of 7.2%.

                                            
1. Executive Summary

2. Assumptions and Acronyms Used

3. Research Methodology

4. Help Desk Software Market Overview
   4.1. Introduction
      4.1.1. Market Taxonomy
      4.1.2. Market Definition
   4.2. Macro-Economic Factors
      4.2.1. Industry Outlook
   4.3. Help Desk Software Market Dynamics
      4.3.1. Market Drivers
      4.3.2. Market Restraints
      4.3.3. Opportunity
      4.3.4. Market Trends
   4.4. Help Desk Software Market - Supply Chain
   4.5. Global Help Desk Software Market Forecast
      4.5.1. Help Desk Software Market Size (US$ Mn) and Y-o-Y Growth
      4.5.2. Help Desk Software Market Size (000’ Units) and Y-o-Y Growth
      4.5.3. Help Desk Software Market Absolute $ Opportunity

5. Global Help Desk Software Market Analysis and Forecast by Type
   5.1. Market Trends
   5.2. Introduction
      5.2.1. Basis Point Share (BPS) Analysis by Type
      5.2.2. Y-o-Y Growth Projections by Type
   5.3. Help Desk Software Market Size and Volume Forecast by Type
      5.3.1. Cloud-based
      5.3.2. Web-based
      5.3.3. Mobile
   5.4. Absolute $ Opportunity Assessment by Type
   5.5. Market Attractiveness/Growth Potential Analysis by Type

6. Global Help Desk Software Market Analysis and Forecast by Application
   6.1. Market Trends
   6.2. Introduction
      6.2.1. Basis Point Share (BPS) Analysis by Application
      6.2.2. Y-o-Y Growth Projections by Application
   6.3. Help Desk Software Market Size and Volume Forecast by Application
      6.3.1. Enterprise
      6.3.2. Goverment
      6.3.3. Medical Care
      6.3.4. Hotels
      6.3.5. Others
   6.4. Absolute $ Opportunity Assessment by Application
   6.5. Market Attractiveness/Growth Potential Analysis by Application

7. Global Help Desk Software Market Analysis and Forecast by Sales Channel
   7.1. Market Trends
   7.2. Introduction
      7.2.1. Basis Point Share (BPS) Analysis by Sales Channel 
      7.2.2. Y-o-Y Growth Projections by Sales Channel
   7.3. Help Desk Software Market Size and Volume Forecast by Sales Channel 
      7.3.1. Manufacturer/Distributor/Service Provider
      7.3.2. Aftermarket
   7.4. Absolute $ Opportunity Assessment by Sales Channel
   7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel

8. Global Help Desk Software Market Analysis and Forecast by Region
   8.1. Market Trends
   8.2. Introduction
      8.2.1. Basis Point Share (BPS) Analysis by Region
      8.2.2. Y-o-Y Growth Projections by Region
   8.3. Help Desk Software Market Size and Volume Forecast by Region
      8.3.1. North America
      8.3.2. Latin America
      8.3.3. Europe
      8.3.4. Asia Pacific
      8.3.5. Middle East and Africa (MEA)
   8.4. Absolute $ Opportunity Assessment by Region
   8.5. Market Attractiveness/Growth Potential Analysis by Region
   8.6. Global Help Desk Software Demand Share Forecast, 2019-2026

9. North America Help Desk Software Market Analysis and Forecast
   9.1. Introduction
      9.1.1. Basis Point Share (BPS) Analysis by Country
      9.1.2. Y-o-Y Growth Projections by Country
   9.2. North America Help Desk Software Market Size and Volume Forecast by Country
      9.2.1. U.S.
      9.2.2. Canada
   9.3. Absolute $ Opportunity Assessment by Country
   9.4. North America Help Desk Software Market Size and Volume Forecast by Application
      9.4.1. Enterprise
      9.4.2. Goverment
      9.4.3. Medical Care
      9.4.4. Hotels
      9.4.5. Others
   9.5. Basis Point Share (BPS) Analysis by Application
   9.6. Y-o-Y Growth Projections by Application
   9.7. North America Help Desk Software Market Size and Volume Forecast by Type
      9.7.1. Cloud-based
      9.7.2. Web-based
      9.7.3. Mobile
   9.8. Basis Point Share (BPS) Analysis by Type
   9.9. Y-o-Y Growth Projections by Type
   9.10. Market Attractiveness/Growth Potential Analysis
      9.10.1. By Country
      9.10.2. By Product Type
      9.10.3. By Application
      9.10.4. By Sales Channel
   9.11. North America Help Desk Software Demand Share Forecast, 2019-2026

10. Latin America Help Desk Software Market Analysis and Forecast
   10.1. Introduction
      10.1.1. Basis Point Share (BPS) Analysis by Country
      10.1.2. Y-o-Y Growth Projections by Country
      10.1.3. Latin America Average Pricing Analysis
   10.2. Latin America Help Desk Software Market Size and Volume Forecast by Country
      10.2.1. Brazil
      10.2.2. Mexico
      10.2.3. Rest of Latin America
   10.3. Absolute $ Opportunity Assessment by Country
   10.4. Latin America Help Desk Software Market Size and Volume Forecast by Application
      10.4.1. Enterprise
      10.4.2. Goverment
      10.4.3. Medical Care
      10.4.4. Hotels
      10.4.5. Others
   10.5. Basis Point Share (BPS) Analysis by Application
   10.6. Y-o-Y Growth Projections by Application
   10.7. Latin America Help Desk Software Market Size and Volume Forecast by Type
      10.7.1. Cloud-based
      10.7.2. Web-based
      10.7.3. Mobile
   10.8. Basis Point Share (BPS) Analysis by Type
   10.9. Y-o-Y Growth Projections by Type
   10.10. Market Attractiveness/Growth Potential Analysis
      10.10.1. By Country
      10.10.2. By Product Type
      10.10.3. By Application
      10.10.4. By Sales Channel
   10.11. Latin America Help Desk Software Demand Share Forecast, 2019-2026

11. Europe Help Desk Software Market Analysis and Forecast
   11.1. Introduction
      11.1.1. Basis Point Share (BPS) Analysis by Country
      11.1.2. Y-o-Y Growth Projections by Country
      11.1.3. Europe Average Pricing Analysis
   11.2. Europe Help Desk Software Market Size and Volume Forecast by Country
      11.2.1. Germany
      11.2.2. France
      11.2.3. Italy
      11.2.4. U.K.
      11.2.5. Spain
      11.2.6. Russia
      11.2.7. Rest of Europe
   11.3. Absolute $ Opportunity Assessment by Country
   11.4. Europe Help Desk Software Market Size and Volume Forecast by Application
      11.4.1. Enterprise
      11.4.2. Goverment
      11.4.3. Medical Care
      11.4.4. Hotels
      11.4.5. Others
   11.5. Basis Point Share (BPS) Analysis by Application
   11.6. Y-o-Y Growth Projections by Application
   11.7. Europe Help Desk Software Market Size and Volume Forecast by Type
      11.7.1. Cloud-based
      11.7.2. Web-based
      11.7.3. Mobile
   11.8. Basis Point Share (BPS) Analysis by Type
   11.9. Yo-Y Growth Projections by Type
   11.10. Market Attractiveness/Growth Potential Analysis
      11.10.1. By Country
      11.10.2. By Product Type
      11.10.3. By Application
      11.10.4. By Sales Channel
   11.11. Europe Help Desk Software Demand Share, 2019-2026

12. Asia Pacific Help Desk Software Market Analysis and Forecast
   12.1. Introduction
      12.1.1. Basis Point Share (BPS) Analysis by Country
      12.1.2. Y-o-Y Growth Projections by Country
      12.1.3. Asia Pacific Average Pricing Analysis
   12.2. Asia Pacific Help Desk Software Market Size and Volume Forecast by Country
      12.2.1. China
      12.2.2. Japan
      12.2.3. South Korea
      12.2.4. India
      12.2.5. Australia
      12.2.6. Rest of Asia Pacific (APAC)
   12.3. Absolute $ Opportunity Assessment by Country
   12.4. Asia Pacific Help Desk Software Market Size and Volume Forecast by Application
      12.4.1. Enterprise
      12.4.2. Goverment
      12.4.3. Medical Care
      12.4.4. Hotels
      12.4.5. Others
   12.5. Basis Point Share (BPS) Analysis by Application
   12.6. Y-o-Y Growth Projections by Application
   12.7. Asia Pacific Help Desk Software Market Size and Volume Forecast by Type
      12.7.1. Cloud-based
      12.7.2. Web-based
      12.7.3. Mobile
   12.8. Basis Point Share (BPS) Analysis by Type
   12.9. Y-o-Y Growth Projections by Type
   12.10. Market Attractiveness/Growth Potential Analysis
      12.10.1. By Country
      12.10.2. By Product Type
      12.10.3. By Application
      12.10.4. By Sales Channel
   12.11. Asia Pacific Help Desk Software Demand Share, 2019-2026

13. Middle East & Africa Help Desk Software Market Analysis and Forecast
   13.1. Introduction
      13.1.1. Basis Point Share (BPS) Analysis by Country
      13.1.2. Y-o-Y Growth Projections by Country
      13.1.3. Asia Pacific Average Pricing Analysis
   13.2. Middle East & Africa Help Desk Software Market Size and Volume Forecast by Country
      13.2.1. Saudi Arabia
      13.2.2. South Africa
      13.2.3. UAE
      13.2.4. Rest of Middle East & Africa (MEA)
   13.3. Absolute $ Opportunity Assessment by Country
   13.4. Middle East & Africa Help Desk Software Market Size and Volume Forecast by Application
      13.4.1. Enterprise
      13.4.2. Goverment
      13.4.3. Medical Care
      13.4.4. Hotels
      13.4.5. Others
   13.5. Basis Point Share (BPS) Analysis by Application
   13.6. Y-o-Y Growth Projections by Application
   13.7. Middle East & Africa Help Desk Software Market Size and Volume Forecast by Type
      13.7.1. Cloud-based
      13.7.2. Web-based
      13.7.3. Mobile
   13.8. Basis Point Share (BPS) Analysis by Type
   13.9. Y-o-Y Growth Projections by Type
   13.10. Market Attractiveness/Growth Potential Analysis
      13.10.1. By Country
      13.10.2. By Product Type
      13.10.3. By Application
      13.10.4. By Sales Channel
   13.11. Middle East & Africa Help Desk Software Demand Share, 2019-2026

14. Competition Landscape
   14.1. Global Help Desk Software Market: Market Share Analysis
   14.2. Help Desk Software Distributors and Customers
   14.3. Help Desk Software Market: Competitive Dashboard
   14.4. Company Profiles (Details – Overview, Financials, Developments, Strategy) 
      14.4.1. MindTouch
         14.4.1.1. Overview
         14.4.1.2. Financials
         14.4.1.3. Developments
         14.4.1.4. Strategic Outlook
      14.4.2. Zendesk
         14.4.2.1. Overview
         14.4.2.2. Financials
         14.4.2.3. Developments
         14.4.2.4. Strategic Outlook
      14.4.3. Zoho Desk
         14.4.3.1. Overview
         14.4.3.2. Financials
         14.4.3.3. Developments
         14.4.3.4. Strategic Outlook
      14.4.4. TeamSupport
         14.4.4.1. Overview
         14.4.4.2. Financials
         14.4.4.3. Developments
         14.4.4.4. Strategic Outlook
      14.4.5. Oracle Service Cloud
         14.4.5.1. Overview
         14.4.5.2. Financials
         14.4.5.3. Developments
         14.4.5.4. Strategic Outlook
      14.4.6. Freshservice
         14.4.6.1. Overview
         14.4.6.2. Financials
         14.4.6.3. Developments
         14.4.6.4. Strategic Outlook
      14.4.7. LiveAgent
         14.4.7.1. Overview
         14.4.7.2. Financials
         14.4.7.3. Developments
         14.4.7.4. Strategic Outlook
      14.4.8. Jira Service Desk
         14.4.8.1. Overview
         14.4.8.2. Financials
         14.4.8.3. Developments
         14.4.8.4. Strategic Outlook
      14.4.9. Front
         14.4.9.1. Overview
         14.4.9.2. Financials
         14.4.9.3. Developments
         14.4.9.4. Strategic Outlook
      14.4.10. Salesforce
         14.4.10.1. Overview
         14.4.10.2. Financials
         14.4.10.3. Developments
         14.4.10.4. Strategic Outlook
      14.4.11. Freshdesk
         14.4.11.1. Overview
         14.4.11.2. Financials
         14.4.11.3. Developments
         14.4.11.4. Strategic Outlook
      14.4.12. Help Scout
         14.4.12.1. Overview
         14.4.12.2. Financials
         14.4.12.3. Developments
         14.4.12.4. Strategic Outlook
      14.4.13. Brand Embassy
         14.4.13.1. Overview
         14.4.13.2. Financials
         14.4.13.3. Developments
         14.4.13.4. Strategic Outlook
      14.4.14. LogMeln Rescue
         14.4.14.1. Overview
         14.4.14.2. Financials
         14.4.14.3. Developments
         14.4.14.4. Strategic Outlook
      14.4.15. Service Desk
         14.4.15.1. Overview
         14.4.15.2. Financials
         14.4.15.3. Developments
         14.4.15.4. Strategic Outlook
      14.4.16. Guru
         14.4.16.1. Overview
         14.4.16.2. Financials
         14.4.16.3. Developments
         14.4.16.4. Strategic Outlook
      14.4.17. Lansweeper
         14.4.17.1. Overview
         14.4.17.2. Financials
         14.4.17.3. Developments
         14.4.17.4. Strategic Outlook
      14.4.18. Issuetrak
         14.4.18.1. Overview
         14.4.18.2. Financials
         14.4.18.3. Developments
         14.4.18.4. Strategic Outlook
      14.4.19. Cayzu
         14.4.19.1. Overview
         14.4.19.2. Financials
         14.4.19.3. Developments
         14.4.19.4. Strategic Outlook
      14.4.20. Dixa
         14.4.20.1. Overview
         14.4.20.2. Financials
         14.4.20.3. Developments
         14.4.20.4. Strategic Outlook

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