The global help desk software market is expected to grow at a CAGR of 7.2% during the forecast period, from 2021 to 2030. The market is driven by factors such as increasing demand for customer service and support, growing need for automation in the workplace, and increasing adoption of cloud-based solutions. The market is also driven by factors such as increased use of mobile devices in the workplace and rising number of employees working remotely. Cloubased: Cloubased help desk software are used to provide customer service and support through phone calls or email messages. These types of help desk software are used by enterprises, government agencies, medical care providers, hotels etc, which offer customer service through phone calls or email messages. Cloubased help desk software can be deployed on-premises or in the cloud depending on the requirement of an organization. Webased: Webased help desk software are used to provide customer service and support through chatbots or live chat sessions with customers over web browsers (e-mail). These types of help desk software are used by enterprises that offer customer service through chatbots or live chat sessions with customers over web browsers (e-mail). Webasehelpdesksoftware can be deployed on-premises or in the cloud depending on the requirement of an organization Mobile: Mobilehelpdesksoftwareareusedto providecustomerserviceandsupportthroughmobileapplications(apps)ortextmessages(SMS).Thesetypesofhelpdesksoftwareareusedbyenterpriseswhichoffercustomerservicethroughmobileapplications(apps)ortextmessages(SMS).Mobilehelpdesksoftwarecanbeployedon-premisesordownloadableontheclouddependingontherequirementofanorganization.
Some Of The Growth Factors Of This Market:
- The increasing demand for IT services and the need for better customer service are driving the growth of the Help Desk Software market.
- The increasing number of organizations outsourcing their IT services is also driving the growth of this market.
- Increasing investments in cloud computing and mobile technologies are also driving this market's growth.
- Increasing adoption of cloud-based solutions by organizations is also fueling this market's growth.
Industry Growth Insights published a new data on “Help Desk Software Market”. The research report is titled “Help Desk Software Market research by Types (Cloud-based, Web-based, Mobile), By Applications (Enterprise, Goverment, Medical Care, Hotels, Others), By Players/Companies MindTouch, Zendesk, Zoho Desk, TeamSupport, Oracle Service Cloud, Freshservice, LiveAgent, Jira Service Desk, Front, Salesforce, Freshdesk, Help Scout, Brand Embassy, LogMeln Rescue, Service Desk, Guru, Lansweeper, Issuetrak, Cayzu, Dixa, QuestDesk Solutions”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Help Desk Software Market Research Report
By Type
Cloud-based, Web-based, Mobile
By Application
Enterprise, Goverment, Medical Care, Hotels, Others
By Companies
MindTouch, Zendesk, Zoho Desk, TeamSupport, Oracle Service Cloud, Freshservice, LiveAgent, Jira Service Desk, Front, Salesforce, Freshdesk, Help Scout, Brand Embassy, LogMeln Rescue, Service Desk, Guru, Lansweeper, Issuetrak, Cayzu, Dixa, QuestDesk Solutions
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
247
Number of Tables & Figures
173
Customization Available
Yes, the report can be customized as per your need.
Global Help Desk Software Market Report Segments:
The global Help Desk Software market is segmented on the basis of:
Types
Cloud-based, Web-based, Mobile
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Enterprise, Goverment, Medical Care, Hotels, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- MindTouch
- Zendesk
- Zoho Desk
- TeamSupport
- Oracle Service Cloud
- Freshservice
- LiveAgent
- Jira Service Desk
- Front
- Salesforce
- Freshdesk
- Help Scout
- Brand Embassy
- LogMeln Rescue
- Service Desk
- Guru
- Lansweeper
- Issuetrak
- Cayzu
- Dixa
- QuestDesk Solutions
Highlights of The Help Desk Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-based
- Web-based
- Mobile
- By Application:
- Enterprise
- Goverment
- Medical Care
- Hotels
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Help Desk Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Help desk software is a type of software that helps users with their computer problems. It can be used to help people find and fix errors, access support resources, and manage their workflows.
Some of the major players in the help desk software market are MindTouch, Zendesk, Zoho Desk, TeamSupport, Oracle Service Cloud, Freshservice, LiveAgent, Jira Service Desk, Front, Salesforce, Freshdesk, Help Scout, Brand Embassy, LogMeln Rescue, Service Desk, Guru, Lansweeper, Issuetrak, Cayzu, Dixa, QuestDesk Solutions.
The help desk software market is expected to register a CAGR of 7.2%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Help Desk Software Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Help Desk Software Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Help Desk Software Market - Supply Chain
4.5. Global Help Desk Software Market Forecast
4.5.1. Help Desk Software Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Help Desk Software Market Size (000 Units) and Y-o-Y Growth
4.5.3. Help Desk Software Market Absolute $ Opportunity
5. Global Help Desk Software Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Help Desk Software Market Size and Volume Forecast by Type
5.3.1. Cloud-based
5.3.2. Web-based
5.3.3. Mobile
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Help Desk Software Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Help Desk Software Market Size and Volume Forecast by Application
6.3.1. Enterprise
6.3.2. Goverment
6.3.3. Medical Care
6.3.4. Hotels
6.3.5. Others
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Help Desk Software Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Help Desk Software Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Help Desk Software Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Help Desk Software Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Help Desk Software Demand Share Forecast, 2019-2026
9. North America Help Desk Software Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Help Desk Software Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Help Desk Software Market Size and Volume Forecast by Application
9.4.1. Enterprise
9.4.2. Goverment
9.4.3. Medical Care
9.4.4. Hotels
9.4.5. Others
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Help Desk Software Market Size and Volume Forecast by Type
9.7.1. Cloud-based
9.7.2. Web-based
9.7.3. Mobile
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Help Desk Software Demand Share Forecast, 2019-2026
10. Latin America Help Desk Software Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Help Desk Software Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Help Desk Software Market Size and Volume Forecast by Application
10.4.1. Enterprise
10.4.2. Goverment
10.4.3. Medical Care
10.4.4. Hotels
10.4.5. Others
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Help Desk Software Market Size and Volume Forecast by Type
10.7.1. Cloud-based
10.7.2. Web-based
10.7.3. Mobile
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Help Desk Software Demand Share Forecast, 2019-2026
11. Europe Help Desk Software Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Help Desk Software Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Help Desk Software Market Size and Volume Forecast by Application
11.4.1. Enterprise
11.4.2. Goverment
11.4.3. Medical Care
11.4.4. Hotels
11.4.5. Others
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Help Desk Software Market Size and Volume Forecast by Type
11.7.1. Cloud-based
11.7.2. Web-based
11.7.3. Mobile
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Yo-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Help Desk Software Demand Share, 2019-2026
12. Asia Pacific Help Desk Software Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Help Desk Software Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Help Desk Software Market Size and Volume Forecast by Application
12.4.1. Enterprise
12.4.2. Goverment
12.4.3. Medical Care
12.4.4. Hotels
12.4.5. Others
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Help Desk Software Market Size and Volume Forecast by Type
12.7.1. Cloud-based
12.7.2. Web-based
12.7.3. Mobile
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Help Desk Software Demand Share, 2019-2026
13. Middle East & Africa Help Desk Software Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Help Desk Software Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Help Desk Software Market Size and Volume Forecast by Application
13.4.1. Enterprise
13.4.2. Goverment
13.4.3. Medical Care
13.4.4. Hotels
13.4.5. Others
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Help Desk Software Market Size and Volume Forecast by Type
13.7.1. Cloud-based
13.7.2. Web-based
13.7.3. Mobile
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Help Desk Software Demand Share, 2019-2026
14. Competition Landscape
14.1. Global Help Desk Software Market: Market Share Analysis
14.2. Help Desk Software Distributors and Customers
14.3. Help Desk Software Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. MindTouch
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. Zendesk
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Zoho Desk
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. TeamSupport
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. Oracle Service Cloud
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. Freshservice
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. LiveAgent
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. Jira Service Desk
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. Front
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. Salesforce
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. Freshdesk
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. Help Scout
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. Brand Embassy
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. LogMeln Rescue
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. Service Desk
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. Guru
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. Lansweeper
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. Issuetrak
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. Cayzu
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. Dixa
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook