The global hotel customer relationship management (CRM) software market is expected to grow at a CAGR of 12.2% during the forecast period, from 2021 to 2030. The growth of this market can be attributed to the increasing adoption of cloud-based CRM software by hotels and other hospitality organizations. Cloud-based CRM software is more cost-effective than premise-based CRM software, which makes it an attractive option for small and medium enterprises (SMEs). The large enterprise segment accounted for the largest share in the global hotel customer relationship management (CRM) software market in 2018, followed by SMEs and then by small enterprises. The global hotel customer relationship management (CRM) software market is segmented on the basis of type into cloud based, premise based, and application into large enterprise, SMB, and others. In terms of type, cloud based was dominant in 2018 with a share of over 60%. Premise based held a share of around 30% while application had a share less than 10%. Large enterprise accounted for over 50% in 2018 while SMB had around 40%. Others accounted for less than 10%. -The CRM software market is expected to grow at a CAGR of 8.5% from 2016 to 2020. -CRM software helps hotels manage their customer data, track guest preferences, and provide personalized services for guests. -Hotels can use the data collected by CRM software to identify trends in customer behavior and make informed decisions about future marketing campaigns or product offerings.
Industry Growth Insights published a new data on “Hotel Customer Relationship Management(CRM) Software Market”. The research report is titled “Hotel Customer Relationship Management(CRM) Software Market research by Types (Cloud Based, Premise Based, ), By Applications (Large Enterprise, SMB, ), By Players/Companies Salesforce.com, HubSpot CRM, Infusionsoft, Results CRM, ProsperWorks CRM, NetSuite, Zendesk Sell, Less Annoying CRM, Claritysoft, Freshdesk, Hatchbuck, KIZEN, Pipeliner CRM, Really Simple Systems, Supportbench, ”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Hotel Customer Relationship Management(CRM) Software Market Research Report
By Type
Cloud Based, Premise Based,
By Application
Large Enterprise, SMB,
By Companies
Salesforce.com, HubSpot CRM, Infusionsoft, Results CRM, ProsperWorks CRM, NetSuite, Zendesk Sell, Less Annoying CRM, Claritysoft, Freshdesk, Hatchbuck, KIZEN, Pipeliner CRM, Really Simple Systems, Supportbench,
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
243
Number of Tables & Figures
171
Customization Available
Yes, the report can be customized as per your need.
Global Hotel Customer Relationship Management(CRM) Software Market Report Segments:
The global Hotel Customer Relationship Management(CRM) Software market is segmented on the basis of:
Types
Cloud Based, Premise Based,
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprise, SMB,
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Salesforce.com
- HubSpot CRM
- Infusionsoft
- Results CRM
- ProsperWorks CRM
- NetSuite
- Zendesk Sell
- Less Annoying CRM
- Claritysoft
- Freshdesk
- Hatchbuck
- KIZEN
- Pipeliner CRM
- Really Simple Systems
- Supportbench
Highlights of The Hotel Customer Relationship Management(CRM) Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud Based
- Premise Based
- By Application:
- Large Enterprise
- SMB
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Hotel Customer Relationship Management(CRM) Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Hotel CRM software is a computer program that helps hotels manage customer relationships. It allows the hotel to track customer data, such as reservations, room bookings, and transactions. The software can also help the hotel create marketing campaigns and send automated messages to customers.
Some of the major companies in the hotel customer relationship management(crm) software market are Salesforce.com, HubSpot CRM, Infusionsoft, Results CRM, ProsperWorks CRM, NetSuite, Zendesk Sell, Less Annoying CRM, Claritysoft, Freshdesk, Hatchbuck, KIZEN, Pipeliner CRM, Really Simple Systems, Supportbench.
The hotel customer relationship management(crm) software market is expected to grow at a compound annual growth rate of 12.2%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Hotel Customer Relationship Management(CRM) Software Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Hotel Customer Relationship Management(CRM) Software Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Hotel Customer Relationship Management(CRM) Software Market - Supply Chain
4.5. Global Hotel Customer Relationship Management(CRM) Software Market Forecast
4.5.1. Hotel Customer Relationship Management(CRM) Software Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Hotel Customer Relationship Management(CRM) Software Market Size (000 Units) and Y-o-Y Growth
4.5.3. Hotel Customer Relationship Management(CRM) Software Market Absolute $ Opportunity
5. Global Hotel Customer Relationship Management(CRM) Software Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Type
5.3.1. Cloud Based
5.3.2. Premise Based
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Hotel Customer Relationship Management(CRM) Software Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Application
6.3.1. Large Enterprise
6.3.2. SMB
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Hotel Customer Relationship Management(CRM) Software Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Hotel Customer Relationship Management(CRM) Software Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Hotel Customer Relationship Management(CRM) Software Demand Share Forecast, 2019-2026
9. North America Hotel Customer Relationship Management(CRM) Software Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Application
9.4.1. Large Enterprise
9.4.2. SMB
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Type
9.7.1. Cloud Based
9.7.2. Premise Based
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Hotel Customer Relationship Management(CRM) Software Demand Share Forecast, 2019-2026
10. Latin America Hotel Customer Relationship Management(CRM) Software Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Application
10.4.1. Large Enterprise
10.4.2. SMB
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Type
10.7.1. Cloud Based
10.7.2. Premise Based
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Hotel Customer Relationship Management(CRM) Software Demand Share Forecast, 2019-2026
11. Europe Hotel Customer Relationship Management(CRM) Software Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Application
11.4.1. Large Enterprise
11.4.2. SMB
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Hotel Customer Relationship Mnagement(CRM) Software Market Size and Volume Forecast by Type
11.7.1. Cloud Based
11.7.2. Premise Based
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Hotel Customer Relationship Management(CRM) Software Demand Share, 2019-2026
12. Asia Pacific Hotel Customer Relationship Management(CRM) Software Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Application
12.4.1. Large Enterprise
12.4.2. SMB
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Type
12.7.1. Cloud Based
12.7.2. Premise Based
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Hotel Customer Relationship Management(CRM) Software Demand Share, 2019-2026
13. Middle East & Africa Hotel Customer Relationship Management(CRM) Software Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Application
13.4.1. Large Enterprise
13.4.2. SMB
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Hotel Customer Relationship Management(CRM) Software Market Size and Volume Forecast by Type
13.7.1. Cloud Based
13.7.2. Premise Based
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Hotel Customer Relationship Management(CRM) Software Demand Share, 2019-2026
14. Competition Landscape
14.1. Global Hotel Customer Relationship Management(CRM) Software Market: Market Share Analysis
14.2. Hotel Customer Relationship Management(CRM) Software Distributors and Customers
14.3. Hotel Customer Relationship Management(CRM) Software Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. Salesforce.com
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. HubSpot CRM
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Infusionsoft
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. Results CRM
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. ProsperWorks CRM
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. NetSuite
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Zendesk Sell
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. Less Annoying CRM
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. Claritysoft
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. Freshdesk
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. Hatchbuck
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. KIZEN
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. Pipeliner CRM
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. Really Simple Systems
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. Supportbench
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16.
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. COMPANY 17
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. COMPANY 18
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. COMPANY 19
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. COMPANY 20
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook