Latest Update: Impact of current COVID-19 situation has been considered in this report while making the analysis.
Global Interactive Voice Response Market by Type (By Technology, Speech Based, Touch-Tone Based, By Deployment Mode, Cloud, on Premise), By Application (BFSI, Travel and Hospitality, Pharma and Healthcare, Telecommunications, Government and Public Sector, Transportation and Logistics) And By Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030-report

Global Interactive Voice Response Market by Type (By Technology, Speech Based, Touch-Tone Based, By Deployment Mode, Cloud, on Premise), By Application (BFSI, Travel and Hospitality, Pharma and Healthcare, Telecommunications, Government and Public Sector, Transportation and Logistics) And By Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030

Report ID: 136652 3300 Machinery & Equipment 377 238 Pages 4.7 (39)
                                          

The global interactive voice response market is expected to grow from USD 1.5 billion in 2018 to USD 2.6 billion by 2030, at a CAGR of 8.2% during the forecast period. The growth of this market can be attributed to the increasing adoption of IVR systems in various industries such as BFSI, travel and hospitality, pharma and healthcare, telecommunications, government and public sector, transportation and logistics among others. -The Interactive Voice Response market is expected to grow at a CAGR of 6.5% from 2017 to 2022. -The Interactive Voice Response market is expected to reach USD 3.2 billion by 2022, growing at a CAGR of 6.5% from 2017 to 2022. -The growth in the Interactive Voice Response market can be attributed to the increasing demand for self-service solutions and the need for automation in customer service.

Industry Growth Insights published a new data on “Interactive Voice Response Market”. The research report is titled “Interactive Voice Response Market research by Types (By Technology, Speech Based, Touch-Tone Based, By Deployment Mode, Cloud, on Premise), By Applications (BFSI, Travel and Hospitality, Pharma and Healthcare, Telecommunications, Government and Public Sector, Transportation and Logistics), By Players/Companies inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc., Cisco Systems, Inc., Convergys Corporation, West Corporation, IVR Lab, NewVoiceMedia”.

Scope Of The Report

Report Attributes

Report Details

Report Title

Interactive Voice Response Market Research Report

By Type

By Technology, Speech Based, Touch-Tone Based, By Deployment Mode, Cloud, on Premise

By Application

BFSI, Travel and Hospitality, Pharma and Healthcare, Telecommunications, Government and Public Sector, Transportation and Logistics

By Companies

inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc., Cisco Systems, Inc., Convergys Corporation, West Corporation, IVR Lab, NewVoiceMedia

Regions Covered

North America, Europe, APAC, Latin America, MEA

Base Year

2021

Historical Year

2019 to 2020 (Data from 2010 can be provided as per availability)

Forecast Year

2030

Number of Pages

238

Number of Tables & Figures

167

Customization Available

Yes, the report can be customized as per your need.


Global Interactive Voice Response Industry Outlook


Global Interactive Voice Response Market Report Segments:

The global Interactive Voice Response market is segmented on the basis of:

Types

By Technology, Speech Based, Touch-Tone Based, By Deployment Mode, Cloud, on Premise

The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.

Applications

BFSI, Travel and Hospitality, Pharma and Healthcare, Telecommunications, Government and Public Sector, Transportation and Logistics

The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.

Some of the companies that are profiled in this report are:

  1. inContact Inc.
  2. Nuance Communications, Inc.
  3. Genesys Telecommunication Laboratories, Inc.
  4. AT&T Inc.
  5. Avaya Inc.
  6. Aspect Software Parent, Inc.
  7. Verizon Communications Inc.
  8. Five9, Inc.
  9. Cisco Systems, Inc.
  10. Convergys Corporation
  11. West Corporation
  12. IVR Lab
  13. NewVoiceMedia

Global Interactive Voice Response Market Overview


Highlights of The Interactive Voice Response Market Report:

  1. The market structure and projections for the coming years.
  2. Drivers, restraints, opportunities, and current trends of market.
  3. Historical data and forecast.
  4. Estimations for the forecast period 2030.
  5. Developments and trends in the market.
  6. By Type:

    1. By Technology
    2. Speech Based
    3. Touch-Tone Based
    4. By Deployment Mode
    5. Cloud
    6. on Premise
  1. By Application:

    1. BFSI
    2. Travel and Hospitality
    3. Pharma and Healthcare
    4. Telecommunications
    5. Government and Public Sector
    6. Transportation and Logistics
  1. Market scenario by region, sub-region, and country.
  2. Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
  3. Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
  4. Government Policies, Macro & Micro economic factors are also included in the report.

We have studied the Interactive Voice Response Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.

Regional Analysis

  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • Latin America

Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.

The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.

How you may use our products:

  • Correctly Positioning New Products
  • Market Entry Strategies
  • Business Expansion Strategies
  • Consumer Insights
  • Understanding Competition Scenario
  • Product & Brand Management
  • Channel & Customer Management
  • Identifying Appropriate Advertising Appeals

Global Interactive Voice Response Market Statistics

8 Reasons to Buy This Report

  1. Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
  2. Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
  3. Implemented Robust Methodology to Prepare the Report
  4. Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
  5. Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
  6. Provides Information About the Top-winning Strategies Implemented by Industry Players.
  7. In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
  8. Customization of the Report Available

Frequently Asked Questions?


Interactive Voice Response (IVR) is a technology that allows customers to interact with automated telephone systems. IVRs allow businesses to provide customer service by responding to questions and requests in real time.

Some of the major players in the interactive voice response market are inContact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., AT&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc., Cisco Systems, Inc., Convergys Corporation, West Corporation, IVR Lab, NewVoiceMedia.

The interactive voice response market is expected to register a CAGR of 8.2%.

                                            
1. Executive Summary

2. Assumptions and Acronyms Used

3. Research Methodology

4. Interactive Voice Response Market Overview
   4.1. Introduction
      4.1.1. Market Taxonomy
      4.1.2. Market Definition
   4.2. Macro-Economic Factors
      4.2.1. Industry Outlook
   4.3. Interactive Voice Response Market Dynamics
      4.3.1. Market Drivers
      4.3.2. Market Restraints
      4.3.3. Opportunity
      4.3.4. Market Trends
   4.4. Interactive Voice Response Market - Supply Chain
   4.5. Global Interactive Voice Response Market Forecast
      4.5.1. Interactive Voice Response Market Size (US$ Mn) and Y-o-Y Growth
      4.5.2. Interactive Voice Response Market Size (000’ Units) and Y-o-Y Growth
      4.5.3. Interactive Voice Response Market Absolute $ Opportunity

5. Global Interactive Voice Response Market Analysis and Forecast by Type
   5.1. Market Trends
   5.2. Introduction
      5.2.1. Basis Point Share (BPS) Analysis by Type
      5.2.2. Y-o-Y Growth Projections by Type
   5.3. Interactive Voice Response Market Size and Volume Forecast by Type
      5.3.1. By Technology
      5.3.2. Speech Based
      5.3.3. Touch-Tone Based
      5.3.4. By Deployment Mode
      5.3.5. Cloud
      5.3.6. on Premise
   5.4. Absolute $ Opportunity Assessment by Type
   5.5. Market Attractiveness/Growth Potential Analysis by Type

6. Global Interactive Voice Response Market Analysis and Forecast by Application
   6.1. Market Trends
   6.2. Introduction
      6.2.1. Basis Point Share (BPS) Analysis by Application
      6.2.2. Y-o-Y Growth Projections by Application
   6.3. Interactive Voice Response Market Size and Volume Forecast by Application
      6.3.1. BFSI
      6.3.2. Travel and Hospitality
      6.3.3. Pharma and Healthcare
      6.3.4. Telecommunications
      6.3.5. Government and Public Sector
      6.3.6. Transportation and Logistics
   6.4. Absolute $ Opportunity Assessment by Application
   6.5. Market Attractiveness/Growth Potential Analysis by Application

7. Global Interactive Voice Response Market Analysis and Forecast by Sales Channel
   7.1. Market Trends
   7.2. Introduction
      7.2.1. Basis Point Share (BPS) Analysis by Sales Channel 
      7.2.2. Y-o-Y Growth Projections by Sales Channel
   7.3. Interactive Voice Response Market Size and Volume Forecast by Sales Channel 
      7.3.1. Manufacturer/Distributor/Service Provider
      7.3.2. Aftermarket
   7.4. Absolute $ Opportunity Assessment by Sales Channel
   7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel

8. Global Interactive Voice Response Market Analysis and Forecast by Region
   8.1. Market Trends
   8.2. Introduction
      8.2.1. Basis Point Share (BPS) Analysis by Region
      8.2.2. Y-o-Y Growth Projections by Region
   8.3. Interactive Voice Response Market Size and Volume Forecast by Region
      8.3.1. North America
      8.3.2. Latin America
      8.3.3. Europe
      8.3.4. Asia Pacific
      8.3.5. Middle East and Africa (MEA)
   8.4. Absolute $ Opportunity Assessment by Region
   8.5. Market Attractiveness/Growth Potential Analysis by Region
   8.6. Global Interactive Voice Response Demand Share Forecast, 2019-2029

9. North America Interactive Voice Response Market Analysis and Forecast
   9.1. Introduction
      9.1.1. Basis Point Share (BPS) Analysis by Country
      9.1.2. Y-o-Y Growth Projections by Country
   9.2. North America Interactive Voice Response Market Size and Volume Forecast by Country
      9.2.1. U.S.
      9.2.2. Canada
   9.3. Absolute $ Opportunity Assessment by Country
   9.4. North America Interactive Voice Response Market Size and Volume Forecast by Application
      9.4.1. BFSI
      9.4.2. Travel and Hospitality
      9.4.3. Pharma and Healthcare
      9.4.4. Telecommunications
      9.4.5. Government and Public Sector
      9.4.6. Transportation and Logistics
   9.5. Basis Point Share (BPS) Analysis by Application
   9.6. Y-o-Y Growth Projections by Application
   9.7. North America Interactive Voice Response Market Size and Volume Forecast by Type
      9.7.1. By Technology
      9.7.2. Speech Based
      9.7.3. Touch-Tone Based
      9.7.4. By Deployment Mode
      9.7.5. Cloud
      9.7.6. on Premise
   9.8. Basis Point Share (BPS) Analysis by Type
   9.9. Y-o-Y Growth Projections by Type
   9.10. Market Attractiveness/Growth Potential Analysis
      9.10.1. By Country
      9.10.2. By Product Type
      9.10.3. By Application
      9.10.4. By Sales Channel
   9.11. North America Interactive Voice Response Demand Share Forecast, 2019-2029

10. Latin America Interactive Voice Response Market Analysis and Forecast
   10.1. Introduction
      10.1.1. Basis Point Share (BPS) Analysis by Country
      10.1.2. Y-o-Y Growth Projections by Country
      10.1.3. Latin America Average Pricing Analysis
   10.2. Latin America Interactive Voice Response Market Size and Volume Forecast by Country
      10.2.1. Brazil
      10.2.2. Mexico
      10.2.3. Rest of Latin America
   10.3. Absolute $ Opportunity Assessment by Country
   10.4. Latin America Interactive Voice Response Market Size and Volume Forecast by Application
      10.4.1. BFSI
      10.4.2. Travel and Hospitality
      10.4.3. Pharma and Healthcare
      10.4.4. Telecommunications
      10.4.5. Government and Public Sector
      10.4.6. Transportation and Logistics
   10.5. Basis Point Share (BPS) Analysis by Application
   10.6. Y-o-Y Growth Projections by Application
   10.7. Latin America Interactive Voice Response Market Size and Volume Forecast by Type
      10.7.1. By Technology
      10.7.2. Speech Based
      10.7.3. Touch-Tone Based
      10.7.4. By Deployment Mode
      10.7.5. Cloud
      10.7.6. on Premise
   10.8. Basis Point Share (BPS) Analysis by Type
   10.9. Y-o-Y Growth Projections by Type
   10.10. Market Attractiveness/Growth Potential Analysis
      10.10.1. By Country
      10.10.2. By Product Type
      10.10.3. By Application
      10.10.4. By Sales Channel
   10.11. Latin America Interactive Voice Response Demand Share Forecast, 2019-2029

11. Europe Interactive Voice Response Market Analysis and Forecast
   11.1. Introduction
      11.1.1. Basis Point Share (BPS) Analysis by Country
      11.1.2. Y-o-Y Growth Projections by Country
      11.1.3. Europe Average Pricing Analysis
   11.2. Europe Interactive Voice Response Market Size and Volume Forecast by Country
      11.2.1. Germany
      11.2.2. France
      11.2.3. Italy
      11.2.4. U.K.
      11.2.5. Spain
      11.2.6. Russia
      11.2.7. Rest of Europe
   11.3. Absolute $ Opportunity Assessment by Country
   11.4. Europe Interactive Voice Response Market Size and Volume Forecast by Application
      11.4.1. BFSI
      11.4.2. Travel and Hospitality
      11.4.3. Pharma and Healthcare
      11.4.4. Telecommunications
      11.4.5. Government and Public Sector
      11.4.6. Transportation and Logistics
   11.5. Basis Point Share (BPS) Analysis by Application
   11.6. Y-o-Y Growth Projections by Application
   11.7. Europe Interactive Voice Response Market Size and Volume Forecast by Type
      11.7.1. By Technology
      11.7.2. Speech Based
      11.7.3. Touch-Tone Based
      11.7.4. By Deployment Mode
      11.7.5. Cloud
      11.7.6. on Premise
   11.8. Basis Point Share (BPS) Analysis by Type
   11.9. Y-o-Y Growth Projections by Type
   11.10. Market Attractiveness/Growth Potential Analysis
      11.10.1. By Country
      11.10.2. By Product Type
      11.10.3. By Application
      11.10.4. By Sales Channel
   11.11. Europe Interactive Voice Response Demand Share, 2019-2029

12. Asia Pacific Interactive Voice Response Market Analysis and Forecast
   12.1. Introduction
      12.1.1. Basis Point Share (BPS) Analysis by Country
      12.1.2. Y-o-Y Growth Projections by Country
      12.1.3. Asia Pacific Average Pricing Analysis
   12.2. Asia Pacific Interactive Voice Response Market Size and Volume Forecast by Country
      12.2.1. China
      12.2.2. Japan
      12.2.3. South Korea
      12.2.4. India
      12.2.5. Australia
      12.2.6. Rest of Asia Pacific (APAC)
   12.3. Absolute $ Opportunity Assessment by Country
   12.4. Asia Pacific Interactive Voice Response Market Size and Volume Forecast by Application
      12.4.1. BFSI
      12.4.2. Travel and Hospitality
      12.4.3. Pharma and Healthcare
      12.4.4. Telecommunications
      12.4.5. Government and Public Sector
      12.4.6. Transportation and Logistics
   12.5. Basis Point Share (BPS) Analysis by Application
   12.6. Y-o-Y Growth Projections by Application
   12.7. Asia Pacific Interactive Voice Response Market Size and Volume Forecast by Type
      12.7.1. By Technology
      12.7.2. Speech Based
      12.7.3. Touch-Tone Based
      12.7.4. By Deployment Mode
      12.7.5. Cloud
      12.7.6. on Premise
   12.8. Basis Point Share (BPS) Analysis by Type
   12.9. Y-o-Y Growth Projections by Type
   12.10. Market Attractiveness/Growth Potential Analysis
      12.10.1. By Country
      12.10.2. By Product Type
      12.10.3. By Application
      12.10.4. By Sales Channel
   12.11. Asia Pacific Interactive Voice Response Demand Share, 2019-2029

13. Middle East & Africa Interactive Voice Response Market Analysis and Forecast
   13.1. Introduction
      13.1.1. Basis Point Share (BPS) Analysis by Country
      13.1.2. Y-o-Y Growth Projections by Country
      13.1.3. Asia Pacific Average Pricing Analysis
   13.2. Middle East & Africa Interactive Voice Response Market Size and Volume Forecast by Country
      13.2.1. Saudi Arabia
      13.2.2. South Africa
      13.2.3. UAE
      13.2.4. Rest of Middle East & Africa (MEA)
   13.3. Absolute $ Opportunity Assessment by Country
   13.4. Middle East & Africa Interactive Voice Response Market Size and Volume Forecast by Application
      13.4.1. BFSI
      13.4.2. Travel and Hospitality
      13.4.3. Pharma and Healthcare
      13.4.4. Telecommunications
      13.4.5. Government and Public Sector
      13.4.6. Transportation and Logistics
   13.5. Basis Point Share (BPS) Analysis by Application
   13.6. Y-o-Y Growth Projections by Application
   13.7. Middle East & Africa Interactive Voice Response Market Size and Volume Forecast by Type
      13.7.1. By Technology
      13.7.2. Speech Based
      13.7.3. Touch-Tone Based
      13.7.4. By Deployment Mode
      13.7.5. Cloud
      13.7.6. on Premise
   13.8. Basis Point Share (BPS) Analysis by Type
   13.9. Y-o-Y Growth Projections by Type
   13.10. Market Attractiveness/Growth Potential Analysis
      13.10.1. By Country
      13.10.2. By Product Type
      13.10.3. By Application
      13.10.4. By Sales Channel
   13.11. Middle East & Africa Interactive Voice Response Demand Share, 2019-2029

14. Competition Landscape
   14.1. Global Interactive Voice Response Market: Market Share Analysis
   14.2. Interactive Voice Response Distributors and Customers
   14.3. Interactive Voice Response Market: Competitive Dashboard
   14.4. Company Profiles (Details – Overview, Financials, Developments, Strategy) 
      14.4.1. inContact Inc.
         14.4.1.1. Overview
         14.4.1.2. Financials
         14.4.1.3. Developments
         14.4.1.4. Strategic Outlook
      14.4.2. Nuance Communications, Inc.
         14.4.2.1. Overview
         14.4.2.2. Financials
         14.4.2.3. Developments
         14.4.2.4. Strategic Outlook
      14.4.3. Genesys Telecommunication Laboratories, Inc.
         14.4.3.1. Overview
         14.4.3.2. Financials
         14.4.3.3. Developments
         14.4.3.4. Strategic Outlook
      14.4.4. AT&T Inc.
         14.4.4.1. Overview
         14.4.4.2. Financials
         14.4.4.3. Developments
         14.4.4.4. Strategic Outlook
      14.4.5. Avaya Inc.
         14.4.5.1. Overview
         14.4.5.2. Financials
         14.4.5.3. Developments
         14.4.5.4. Strategic Outlook
      14.4.6. Aspect Software Parent, Inc.
         14.4.6.1. Overview
         14.4.6.2. Financials
         14.4.6.3. Developments
         14.4.6.4. Strategic Outlook
      14.4.7. Verizon Communications Inc.
         14.4.7.1. Overview
         14.4.7.2. Financials
         14.4.7.3. Developments
         14.4.7.4. Strategic Outlook
      14.4.8. Five9, Inc.
         14.4.8.1. Overview
         14.4.8.2. Financials
         14.4.8.3. Developments
         14.4.8.4. Strategic Outlook
      14.4.9. Cisco Systems, Inc.
         14.4.9.1. Overview
         14.4.9.2. Financials
         14.4.9.3. Developments
         14.4.9.4. Strategic Outlook
      14.4.10. Convergys Corporation
         14.4.10.1. Overview
         14.4.10.2. Financials
         14.4.10.3. Developments
         14.4.10.4. Strategic Outlook
      14.4.11. West Corporation
         14.4.11.1. Overview
         14.4.11.2. Financials
         14.4.11.3. Developments
         14.4.11.4. Strategic Outlook
      14.4.12. IVR Lab
         14.4.12.1. Overview
         14.4.12.2. Financials
         14.4.12.3. Developments
         14.4.12.4. Strategic Outlook
      14.4.13. NewVoiceMedia
         14.4.13.1. Overview
         14.4.13.2. Financials
         14.4.13.3. Developments
         14.4.13.4. Strategic Outlook
      14.4.14. COMPANY 14
         14.4.14.1. Overview
         14.4.14.2. Financials
         14.4.14.3. Developments
         14.4.14.4. Strategic Outlook
      14.4.15. COMPANY 15
         14.4.15.1. Overview
         14.4.15.2. Financials
         14.4.15.3. Developments
         14.4.15.4. Strategic Outlook
      14.4.16. COMPANY 16
         14.4.16.1. Overview
         14.4.16.2. Financials
         14.4.16.3. Developments
         14.4.16.4. Strategic Outlook
      14.4.17. COMPANY 17
         14.4.17.1. Overview
         14.4.17.2. Financials
         14.4.17.3. Developments
         14.4.17.4. Strategic Outlook
      14.4.18. COMPANY 18
         14.4.18.1. Overview
         14.4.18.2. Financials
         14.4.18.3. Developments
         14.4.18.4. Strategic Outlook
      14.4.19. COMPANY 19
         14.4.19.1. Overview
         14.4.19.2. Financials
         14.4.19.3. Developments
         14.4.19.4. Strategic Outlook
      14.4.20. COMPANY 20
      

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