Market Overview:
The global IT service management tools software market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based and web-based IT service management tools software, and the growing adoption of these tools by small and medium enterprises (SMEs). North America is expected to lead the global IT service management tools software market in terms of revenue during the forecast period, followed by Europe. Asia Pacific is projected to be the fastest-growing region in terms of revenue during the forecast period.
Product Definition:
IT Service Management Tools Software is used to manage and monitor IT services. It helps to track service requests, incidents, and problems. It also helps to identify trends and measure the performance of IT services.
Cloud-based:
Cloud-based ITSM is a new term in the IT service management (ITSM) tools software market. It means that the software is hosted by a third party and can be accessed over the internet. The major benefit of this type of software is that it offers scalability to grow with your business, instead of having one size fit all solution which may not be suitable for large scale enterprises.
Web-based:
The global what is web-based and it's usage in IT service management tools software market size was valued at USD 6,15,000 in 2016. It is expected to witness a CAGR of XX% over the forecast period. Web-based technologies are gaining prominence as they offer cost benefits over their on-premise counterparts. In addition, these solutions do not require an internet connection once deployed; hence they are preferred by small and medium enterprises (SMEs).
Application Insights:
The large enterprise application segment accounted for the largest market share in 2017. The large enterprises are majorly concentrated in developed economies such as U.S., Canada, Germany, and France owing to the presence of robust IT service management solutions providers and a well-established channel network. Furthermore, these companies have a global presence with offices across different time zones which enables them to offer 24/7 support services for its customers worldwide.
Small & medium enterprises (SMEs) are expected to be one of the fastest-growing segments over the forecast period due to increasing penetration of internet cafes and rising awareness about cost savings through effective use of IT service management tools among these organizations.
Regional Analysis:
The North American regional market dominated the global industry in 2017. The growth can be attributed to the presence of prominent players such as CA Technologies; Cisco Systems, Inc.; Hewlett Packard Enterprise Development LP; and Oracle Corporation. These companies are continuously investing in R&D activities to develop advanced solutions that would cater to the growing needs of end users across various industries. Moreover, these companies have a strong distribution channel that makes them a preferred vendor among enterprises for providing IT services management solutions.
Asia Pacific is expected to emerge as one of the fastest-growing regions over the forecast period owing to increasing demand from small and medium businesses (SMBs). SMBs are adopting cloud-based or web-based IT service management tools software at an exponential rate due high cost savings offered by these vendors over their on premise counterparts.
Growth Factors:
- Increased demand for cloud-based services: The increased demand for cloud-based services is one of the primary growth drivers for the IT service management tools software market. Cloud-based services offer several benefits such as scalability, flexibility, and cost efficiency, which are fueling their adoption among businesses of all sizes. This is resulting in an increase in the demand for IT service management tools that can help manage and monitor these cloud-based services effectively.
- Proliferation of mobile devices: The proliferation of mobile devices has led to a surge in the number of BYOD (Bring Your Own Device) initiatives among organizations worldwide. This is resulting in an increase in the need for effective IT service management tools that can help manage and secure these devices effectively.
- Emergence of big data and analytics: The emergence of big data and analytics is another major growth driver for the IT service management tools software market. Big data refers to large volumes of unstructured data that cannot be processed using traditional database systems alone due to its size and complexity. To make sense out this big data, organizations are increasingly adopting big data analytics solutions that can help them derive valuable insights from it quickly and efficiently .This is resulting in an increase in the demand for IT service management tools that can help manage big data environments effectively .
Scope Of The Report
Report Attributes
Report Details
Report Title
IT Service Management Tools Software Market Research Report
By Type
Cloud-based, Web-based, IT Service Management Tools Softwar
By Application
Large Enterprise, Small And Medium Enterprise
By Companies
Zendesk, SolarWinds, Freshworks, Atlassian, SysAid, Microsoft, ServiceNow, Ivanti, BMC, Cherwell Software, Spiceworks, TOPdesk, Micro Focus, Squadcast, TeamDynamix, ManageEngine, CA Technologies A Broadcom Company, SunView Software, EasyVista, IT Service Management Tools Softwar
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
248
Number of Tables & Figures
174
Customization Available
Yes, the report can be customized as per your need.
Global IT Service Management Tools Software Market Report Segments:
The global IT Service Management Tools Software market is segmented on the basis of:
Types
Cloud-based, Web-based, IT Service Management Tools Softwar
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprise, Small And Medium Enterprise
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Zendesk
- SolarWinds
- Freshworks
- Atlassian
- SysAid
- Microsoft
- ServiceNow
- Ivanti
- BMC
- Cherwell Software
- Spiceworks
- TOPdesk
- Micro Focus
- Squadcast
- TeamDynamix
- ManageEngine
- CA Technologies A Broadcom Company
- SunView Software
- EasyVista
- IT Service Management Tools Softwar
Highlights of The IT Service Management Tools Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-based
- Web-based
- IT Service Management Tools Softwar
- By Application:
- Large Enterprise
- Small And Medium Enterprise
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the IT Service Management Tools Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
IT Service Management Tools Software is a software application that helps organizations manage their IT services. It includes tools to monitor and manage service levels, identify and resolve issues, and optimize performance.
Some of the major companies in the it service management tools software market are Zendesk, SolarWinds, Freshworks, Atlassian, SysAid, Microsoft, ServiceNow, Ivanti, BMC, Cherwell Software, Spiceworks, TOPdesk, Micro Focus, Squadcast, TeamDynamix, ManageEngine, CA Technologies A Broadcom Company, SunView Software, EasyVista, IT Service Management Tools Softwar.
The it service management tools software market is expected to register a CAGR of 10.8%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. IT Service Management Tools Software Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. IT Service Management Tools Software Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. IT Service Management Tools Software Market - Supply Chain
4.5. Global IT Service Management Tools Software Market Forecast
4.5.1. IT Service Management Tools Software Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. IT Service Management Tools Software Market Size (000 Units) and Y-o-Y Growth
4.5.3. IT Service Management Tools Software Market Absolute $ Opportunity
5. Global IT Service Management Tools Software Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. IT Service Management Tools Software Market Size and Volume Forecast by Type
5.3.1. Cloud-based
5.3.2. Web-based
5.3.3. IT Service Management Tools Softwar
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global IT Service Management Tools Software Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. IT Service Management Tools Software Market Size and Volume Forecast by Application
6.3.1. Large Enterprise
6.3.2. Small And Medium Enterprise
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global IT Service Management Tools Software Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. IT Service Management Tools Software Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global IT Service Management Tools Software Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. IT Service Management Tools Software Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global IT Service Management Tools Software Demand Share Forecast, 2019-2026
9. North America IT Service Management Tools Software Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America IT Service Management Tools Software Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America IT Service Management Tools Software Market Size and Volume Forecast by Application
9.4.1. Large Enterprise
9.4.2. Small And Medium Enterprise
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America IT Service Management Tools Software Market Size and Volume Forecast by Type
9.7.1. Cloud-based
9.7.2. Web-based
9.7.3. IT Service Management Tools Softwar
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America IT Service Management Tools Software Demand Share Forecast, 2019-2026
10. Latin America IT Service Management Tools Software Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America IT Service Management Tools Software Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America IT Service Management Tools Software Market Size and Volume Forecast by Application
10.4.1. Large Enterprise
10.4.2. Small And Medium Enterprise
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America IT Service Management Tools Software Market Size and Volume Forecast by Type
10.7.1. Cloud-based
10.7.2. Web-based
10.7.3. IT Service Management Tools Softwar
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America IT Service Management Tools Software Demand Share Forecast, 2019-2026
11. Europe IT Service Management Tools Software Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe IT Service Management Tools Software Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe IT Service Management Tools Software Market Size and Volume Forecast by Application
11.4.1. Large Enterprise
11.4.2. Small And Medium Enterprise
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe IT Service Management Tools Software Market Size and Volume Forecast by Type
11.7.1. Cloud-based
11.7.2. Web-based
11.7.3. IT Service Management Tools Softwar
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe IT Service Management Tools Software Demand Share, 2019-2026
12. Asia Pacific IT Service Management Tools Software Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific IT Service Management Tools Software Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific IT Service Management Tools Software Market Size and Volume Forecast by Application
12.4.1. Large Enterprise
12.4.2. Small And Medium Enterprise
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific IT Service Management Tools Software Market Size and Volume Forecast by Type
12.7.1. Cloud-based
12.7.2. Web-based
12.7.3. IT Service Management Tools Softwar
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific IT Service Management Tools Software Demand Share, 2019-2026
13. Middle East & Africa IT Service Management Tools Software Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa IT Service Management Tools Software Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa IT Service Management Tools Software Market Size and Volume Forecast by Application
13.4.1. Large Enterprise
13.4.2. Small And Medium Enterprise
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa IT Service Management Tools Software Market Size and Volume Forecast by Type
13.7.1. Cloud-based
13.7.2. Web-based
13.7.3. IT Service Management Tools Softwar
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa IT Service Management Tools Software Demand Share, 2019-2026
14. Competition Landscape
14.1. Global IT Service Management Tools Software Market: Market Share Analysis
14.2. IT Service Management Tools Software Distributors and Customers
14.3. IT Service Management Tools Software Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. Zendesk
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. SolarWinds
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Freshworks
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. Atlassian
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. SysAid
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. Microsoft
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. ServiceNow
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. Ivanti
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. BMC
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. Cherwell Software
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. Spiceworks
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. TOPdesk
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. Micro Focus
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. Squadcast
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. TeamDynamix
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. ManageEngine
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. CA Technologies A Broadcom Company
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. SunView Software
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. EasyVista
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. IT Service Management Tools Softwar
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook