Market Overview:
Multi-Vendor Support Services is a type of service that provides support to multiple vendors’ products. It offers services such as hardware support, software support, and other types of support. The global multi-vendor support services market was valued at $XX million in 2017 and is projected to reach $XX million by 2030, at a CAGR of XX% from 2018 to 2030. The hardware support services segment accounted for 60% of the market share in 2017 and is expected to grow at a CAGR of XX% during the forecast period. Multi-vendor support service was widely used in sales and marketing, holding 26% market share in 2017.
Product Definition:
Multi-vendor support services is a term used in information technology to describe the provision of technical support by multiple vendors for one or more products. The importance of multi-vendor support services lies in the fact that it can provide organizations with a variety of options for obtaining support and help resolving technical issues. By having multiple vendors available, an organization can increase its chances of finding someone who can resolve a specific issue quickly and effectively.
Hardware Support Services:
Hardware support services are the set of tools and techniques used by vendors to provide assistance during the installation, configuration, integration and troubleshooting of hardware components in a multi-vendor environment.
Hardware support services help customers to reduce costs related to IT infrastructure management along with reducing their technical debt. The growing need for vendor neutral technology that can be easily integrated into existing systems is expected to drive growth over the forecast period.
Software Support Services:
Software support services are the set of processes and practices that help companies to reduce costs, increase efficiency, and improve customer satisfaction. Software support services include consulting, training & development as well as maintenance & repair of software products. The multi-vendor software support services market is expected to witness significant growth over the forecast period owing to increasing demand for cloud computing technology across different industry verticals such as BFSI (Banking, Financial Services and Insurance), retail among others.
Application Insights:
The sales and marketing application is expected to witness a CAGR of XX% over the forecast period owing to the increasing use of multi-vendor support services for managing customer relationships, maintaining product knowledge, and tracking market trends. The financial and accounting segment held 26% market share in 2017 owing to the criticality of financial data in various organizations across different industries. The availability of skilled resources with sound technical understanding enables quick resolution of issues related to system performance or functionality that may hinder business operations.
The IT Operations segment is anticipated to grow at a significant rate over the forecast period due primarily on account of growing demand for efficient IT infrastructure supported by effective management practices such as MSS., Multi-Vendor Support Service). Other applications include maintenance services which are widely used across all industry verticals especially where there is high dependence on technology enabled systems.
Regional Analysis:
The Asia Pacific region is expected to emerge as the fastest-growing regional market over the forecast period. The growth can be attributed to increasing IT investments in developing countries such as China and India. Furthermore, rising demand for cloud computing solutions has led to increased adoption of multi-vendor support services in this region. In addition, growing awareness regarding benefits of these services among small & medium enterprises (SMEs) is anticipated to fuel market growth over the forecast period.
North America held a significant share in 2016 owing to early technology adoption by some large enterprises such as Boeing and General Motors Company; however, slowdowns or hiccups during product launches have caused some disruption across North American economies which may hinder future sales prospects for MSS providers.; However, Europe's MSS industry is expected witness considerable growth from 2017 till 2030 due its well established manufacturing base coupled with high demand from several other industries including Aerospace & Defense., Automotive., Food & Beverage Industry.
Growth Factors:
- Increased demand for multi-vendor support services due to the growing complexity of IT infrastructure and the need for integrated solutions.
- The increasing trend of outsourcing and offshoring by organizations to reduce costs and improve efficiency.
- The proliferation of new technologies and devices, which leads to an increased demand for multi-vendor support services that can manage a variety of platforms and devices.
- The rising number of cyber threats, which has led organizations to invest in security solutions from multiple vendors for better protection against attacks.
- Growing awareness among businesses about the benefits of using multi-vendor support services, which is driving more companies to adopt these services as part of their IT strategy
Scope Of The Report
Report Attributes
Report Details
Report Title
Multi-Vendor Support Services Market Research Report
By Type
Hardware Support Services, Software Support Services, Hardware Support Services is the major category of Multi-Vendor Support Services, accounting for 60% of the market share., Multi-Vendor Support Service
By Application
Sales and MarketingFinancial and AccountingSales and Maketing, Financial and Accounting, Supply Chain, IT Operations, Other, Multi-Vendor Support Services was widely used in sales and marketing, holding 26% market share.
By Companies
IBM, HP, Dell, Oracle, Curvature, CXtec, Symantec, Fujitsu, NEC, Lenovo, Hitachi, Abtech, Evernex, NetApp, Ensure Services, Zensar, Park Place (MCSA), Citycomp, Multi-Vendor Support Service
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
234
Number of Tables & Figures
164
Customization Available
Yes, the report can be customized as per your need.
Global Multi-Vendor Support Services Market Report Segments:
The global Multi-Vendor Support Services market is segmented on the basis of:
Types
Hardware Support Services, Software Support Services, Hardware Support Services is the major category of Multi-Vendor Support Services, accounting for 60% of the market share., Multi-Vendor Support Service
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Sales and MarketingFinancial and AccountingSales and Maketing, Financial and Accounting, Supply Chain, IT Operations, Other, Multi-Vendor Support Services was widely used in sales and marketing, holding 26% market share.
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- IBM
- HP
- Dell
- Oracle
- Curvature
- CXtec
- Symantec
- Fujitsu
- NEC
- Lenovo
- Hitachi
- Abtech
- Evernex
- NetApp
- Ensure Services
- Zensar
- Park Place (MCSA)
- Citycomp
- Multi-Vendor Support Service
Highlights of The Multi-Vendor Support Services Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Hardware Support Services
- Software Support Services
- Hardware Support Services is the major category of Multi-Vendor Support Services, accounting for 60% of the market share.
- Multi-Vendor Support Service
- By Application:
- Sales and MarketingFinancial and AccountingSales and Maketing
- Financial and Accounting
- Supply Chain
- IT Operations
- Other
- Multi-Vendor Support Services was widely used in sales and marketing, holding 26% market share.
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Multi-Vendor Support Services Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Multi-Vendor Support Services (MVS) is a support service that helps customers manage and optimize their interactions with multiple vendors. MVS can help customers identify and resolve issues with multiple vendors, automate the management of vendor relationships, and improve customer satisfaction.
Some of the major companies in the multi-vendor support services market are IBM, HP, Dell, Oracle, Curvature, CXtec, Symantec, Fujitsu, NEC, Lenovo, Hitachi, Abtech, Evernex, NetApp, Ensure Services, Zensar, Park Place (MCSA), Citycomp, Multi-Vendor Support Service.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Multi-Vendor Support Services Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Multi-Vendor Support Services Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Multi-Vendor Support Services Market - Supply Chain
4.5. Global Multi-Vendor Support Services Market Forecast
4.5.1. Multi-Vendor Support Services Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Multi-Vendor Support Services Market Size (000 Units) and Y-o-Y Growth
4.5.3. Multi-Vendor Support Services Market Absolute $ Opportunity
5. Global Multi-Vendor Support Services Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Multi-Vendor Support Services Market Size and Volume Forecast by Type
5.3.1. Hardware Support Services
5.3.2. Software Support Services
5.3.3. Hardware Support Services is the major category of Multi-Vendor Support Services, accounting for 60% of the market share.
5.3.4. Multi-Vendor Support Service
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Multi-Vendor Support Services Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Multi-Vendor Support Services Market Size and Volume Forecast by Application
6.3.1. Sales and MarketingFinancial and AccountingSales and Maketing
6.3.2. Financial and Accounting
6.3.3. Supply Chain
6.3.4. IT Operations
6.3.5. Other
6.3.6. Multi-Vendor Support Services was widely used in sales and marketing, holding 26% market share.
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Multi-Vendor Support Services Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Multi-Vendor Support Services Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Multi-Vendor Support Services Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Multi-Vendor Support Services Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Multi-Vendor Support Services Demand Share Forecast, 2019-2026
9. North America Multi-Vendor Support Services Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Multi-Vendor Support Services Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Multi-Vendor Support Services Market Size and Volume Forecast by Application
9.4.1. Sales and MarketingFinancial and AccountingSales and Maketing
9.4.2. Financial and Accounting
9.4.3. Supply Chain
9.4.4. IT Operations
9.4.5. Other
9.4.6. Multi-Vendor Support Services was widely used in sales and marketing, holding 26% market share.
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Multi-Vendor Support Services Market Size and Volume Forecast by Type
9.7.1. Hardware Support Services
9.7.2. Software Support Services
9.7.3. Hardware Support Services is the major category of Multi-Vendor Support Services, accounting for 60% of the market share.
9.7.4. Multi-Vendor Support Service
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Multi-Vendor Support Services Demand Share Forecast, 2019-2026
10. Latin America Multi-Vendor Support Services Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Multi-Vendor Support Services Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Multi-Vendor Support Services Market Size and Volume Forecast by Application
10.4.1. Sales and MarketingFinancial and AccountingSales and Maketing
10.4.2. Financial and Accounting
10.4.3. Supply Chain
10.4.4. IT Operations
10.4.5. Other
10.4.6. Multi-Vendor Support Services was widely used in sales and marketing, holding 26% market share.
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Multi-Vendor Support Services Market Size and Volume Forecast by Type
10.7.1. Hardware Support Services
10.7.2. Software Support Services
10.7.3. Hardware Support Services is the major category of Multi-Vendor Support Services, accounting for 60% of the market share.
10.7.4. Multi-Vendor Support Service
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Multi-Vendor Support Services Demand Share Forecast, 2019-2026
11. Europe Multi-Vendor Support Services Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Multi-Vendor Support Services Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Multi-Vendor Support Services Market Size and Volume Forecast by Application
11.4.1. Sales and MarketingFinancial and AccountingSales and Maketing
11.4.2. Financial and Accounting
11.4.3. Supply Chain
11.4.4. IT Operations
11.4.5. Other
11.4.6. Multi-Vendor Support Services was widely used in sales and marketing, holding 26% market share.
11.5. Basis Point Share (BPS) Analsis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Multi-Vendor Support Services Market Size and Volume Forecast by Type
11.7.1. Hardware Support Services
11.7.2. Software Support Services
11.7.3. Hardware Support Services is the major category of Multi-Vendor Support Services, accounting for 60% of the market share.
11.7.4. Multi-Vendor Support Service
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Multi-Vendor Support Services Demand Share, 2019-2026
12. Asia Pacific Multi-Vendor Support Services Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Multi-Vendor Support Services Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Multi-Vendor Support Services Market Size and Volume Forecast by Application
12.4.1. Sales and MarketingFinancial and AccountingSales and Maketing
12.4.2. Financial and Accounting
12.4.3. Supply Chain
12.4.4. IT Operations
12.4.5. Other
12.4.6. Multi-Vendor Support Services was widely used in sales and marketing, holding 26% market share.
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Multi-Vendor Support Services Market Size and Volume Forecast by Type
12.7.1. Hardware Support Services
12.7.2. Software Support Services
12.7.3. Hardware Support Services is the major category of Multi-Vendor Support Services, accounting for 60% of the market share.
12.7.4. Multi-Vendor Support Service
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Multi-Vendor Support Services Demand Share, 2019-2026
13. Middle East & Africa Multi-Vendor Support Services Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Multi-Vendor Support Services Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Multi-Vendor Support Services Market Size and Volume Forecast by Application
13.4.1. Sales and MarketingFinancial and AccountingSales and Maketing
13.4.2. Financial and Accounting
13.4.3. Supply Chain
13.4.4. IT Operations
13.4.5. Other
13.4.6. Multi-Vendor Support Services was widely used in sales and marketing, holding 26% market share.
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Multi-Vendor Support Services Market Size and Volume Forecast by Type
13.7.1. Hardware Support Services
13.7.2. Software Support Services
13.7.3. Hardware Support Services is the major category of Multi-Vendor Support Services, accounting for 60% of the market share.
13.7.4. Multi-Vendor Support Service
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Multi-Vendor Support Services Demand Share, 2019-2026
14. Competition Landscape
14.1. Global Multi-Vendor Support Services Market: Market Share Analysis
14.2. Multi-Vendor Support Services Distributors and Customers
14.3. Multi-Vendor Support Services Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. IBM
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. HP
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Dell
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. Oracle
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. Curvature
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. CXtec
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Symantec
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. Fujitsu
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. NEC
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. Lenovo
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. Hitachi
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. Abtech
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. Evernex
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. NetApp
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. Ensure Services
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. Zensar
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
