Market Overview:
The global office and contact center headsets market is expected to grow at a CAGR of 5.5% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for wireless headsets due to their portability and convenience, and the growing adoption of unified communications (UC) among businesses. In terms of type, the wired office and contact center headsets segment is expected to dominate the market during the forecast period, owing to its low cost as compared to wireless headsets. However, the wireless office and contact center headsets segment is projected to grow at a higher CAGR than that of wired office and contact center headsets during 2018-2030.
Product Definition:
An office headset is a type of telephone headset that is typically used in an office setting. Office headsets are designed to be lightweight and comfortable, with features that include noise-cancelling microphones and adjustable headbands. They are also often equipped with built-in sound amplification to improve the clarity of the user's voice.
A contact center headset is a type of telephone headset that is typically used in a customer service or call center environment. Contact center headsets are designed for maximum comfort and durability, with features that include noise-cancelling microphones and sturdy construction. They are also often equipped with built-in sound amplification to improve the clarity of the user's voice.
Wired:
Wired headsets are connected to the computer or laptop through an audio cable. The headset has a plug that fits into the port on the computer and an attached wire for connecting it to the user’s ear.
The major advantage of wired headsets is that they offer high-fidelity sound, which makes them better for listening to music or watching videos.
Wireless:
Wireless headsets are those headsets which are connected to the audio device through wireless means. The wireless headset is different from wired headset as it does not have any wires connecting the left and right earpieces. It works on radio frequency (RF) or infrared (IR) transmission, which is a set of frequencies used for communication through telephonic devices such as radios, cell phones, etc.
The main advantage of using wireless headset is that there are no wires connecting the left.
Application Insights:
The office application segment accounted for the largest revenue share of over 50% in 2017. The rising need for communication tools that support remote workers and offer enhanced productivity is expected to be a key factor driving the demand for headsets across offices. In addition, increasing penetration of smart devices has led to an increase in the number of audio and video calls made through mobile phones, which has further increased headset sales across offices.
The contact center application segment is expected to witness significant growth over the forecast period owing to increasing adoption by service providers as well as enterprises for handling customer queries efficiently. Increasing customer engagement through social media channels such as YouTube, Facebook and Google+, coupled with growing awareness regarding enterprise services among consumers have contributed significantly towards increased demand in contact centers globally.
Regional Analysis:
North America dominated the global market in 2017. The region is expected to maintain its position during the forecast period. This can be attributed to increasing adoption of technologies, such as voice-enabled applications and services, along with high concentration of contact center service providers in the U.S., which has led to increased demand for professional communication solutions for effective collaboration and communication among colleagues while performing their duties at work place or while taking customer calls at call centers.
Asia Pacific is projected to emerge as a lucrative regional market over the next eight years owing to presence of developing countries such as China and India, where there is an increase in disposable income coupled with growth in consumer awareness regarding quality products offered by reliable brands at affordable prices resulting into increased adoption of office equipment including headsets among professionals working from home or having flexible jobs thereby contributing significantly towards overall revenue generation rate within this region during that period. Moreover, rising penetration of international manufacturers such as Plantronics; Sennheiser Electronic GmbH & Co.
Growth Factors:
- Increasing demand for office and contact center headsets from small and medium-sized businesses (SMBs) due to the growing awareness of the benefits of using such devices
- Proliferation of new unified communications (UC) platforms that support voice, video, and data collaboration, which is driving demand for headsets that offer superior audio quality
- Rapid growth in the number of mobile workers, who are increasingly using headsets to stay connected while on the go
- Growing popularity of cloud-based contact centers, which are helping to drive down the cost of deploying contact center solutions and is resulting in an increase in their adoption by businesses
- Emergence of next-generation headset technologies such as bone conduction microphones that offer a more natural user experience
Scope Of The Report
Report Attributes
Report Details
Report Title
Office and Contact Center Headsets Market Research Report
By Type
Wired, Wireless
By Application
Office, Contact Center, Others
By Companies
Sennheiser, Plantronics, Logitech, Jabra, Samsung Electronics, Philips, Panasonic, Audio-Technica, Sony, JBL, Audiofly, Skullcandy, Apple, Bose, B&O
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
240
Number of Tables & Figures
168
Customization Available
Yes, the report can be customized as per your need.
Global Office and Contact Center Headsets Market Report Segments:
The global Office and Contact Center Headsets market is segmented on the basis of:
Types
Wired, Wireless
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Office, Contact Center, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Sennheiser
- Plantronics
- Logitech
- Jabra
- Samsung Electronics
- Philips
- Panasonic
- Audio-Technica
- Sony
- JBL
- Audiofly
- Skullcandy
- Apple
- Bose
- B&O
Highlights of The Office and Contact Center Headsets Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Wired
- Wireless
- By Application:
- Office
- Contact Center
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Office and Contact Center Headsets Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Office and contact center headsets are devices that allow people to hear audio from the outside world while they are working. They can be used for a variety of purposes, such as making phone calls or listening to music.
Some of the major players in the office and contact center headsets market are Sennheiser, Plantronics, Logitech, Jabra, Samsung Electronics, Philips, Panasonic, Audio-Technica, Sony, JBL, Audiofly, Skullcandy, Apple, Bose, B&O.
The office and contact center headsets market is expected to grow at a compound annual growth rate of 5.5%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Office and Contact Center Headsets Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Office and Contact Center Headsets Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Office and Contact Center Headsets Market - Supply Chain
4.5. Global Office and Contact Center Headsets Market Forecast
4.5.1. Office and Contact Center Headsets Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Office and Contact Center Headsets Market Size (000 Units) and Y-o-Y Growth
4.5.3. Office and Contact Center Headsets Market Absolute $ Opportunity
5. Global Office and Contact Center Headsets Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Office and Contact Center Headsets Market Size and Volume Forecast by Type
5.3.1. Wired
5.3.2. Wireless
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Office and Contact Center Headsets Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Office and Contact Center Headsets Market Size and Volume Forecast by Application
6.3.1. Office
6.3.2. Contact Center
6.3.3. Others
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Office and Contact Center Headsets Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Office and Contact Center Headsets Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Office and Contact Center Headsets Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Office and Contact Center Headsets Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Office and Contact Center Headsets Demand Share Forecast, 2019-2026
9. North America Office and Contact Center Headsets Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Office and Contact Center Headsets Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Office and Contact Center Headsets Market Size and Volume Forecast by Application
9.4.1. Office
9.4.2. Contact Center
9.4.3. Others
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Office and Contact Center Headsets Market Size and Volume Forecast by Type
9.7.1. Wired
9.7.2. Wireless
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Office and Contact Center Headsets Demand Share Forecast, 2019-2026
10. Latin America Office and Contact Center Headsets Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Office and Contact Center Headsets Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Office and Contact Center Headsets Market Size and Volume Forecast by Application
10.4.1. Office
10.4.2. Contact Center
10.4.3. Others
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Office and Contact Center Headsets Market Size and Volume Forecast by Type
10.7.1. Wired
10.7.2. Wireless
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Office and Contact Center Headsets Demand Share Forecast, 2019-2026
11. Europe Office and Contact Center Headsets Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Office and Contact Center Headsets Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Office and Contact Center Headsets Market Size and Volume Forecast by Application
11.4.1. Office
11.4.2. Contact Center
11.4.3. Others
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Office and Contact Center Headsets Market Size and Volume Forecast by Type
11.7.1. Wired
11.7.2. Wireless
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Office and Contact Center Headsets Demand Share, 2019-2026
12. Asia Pacific Office and Contact Center Headsets Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Office and Contact Center Headsets Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Office and Contact Center Headsets Market Size and Volume Forecast by Application
12.4.1. Office
12.4.2. Contact Center
12.4.3. Others
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Office and Contact Center Headsets Market Size and Volume Forecast by Type
12.7.1. Wired
12.7.2. Wireless
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Office and Contact Center Headsets Demand Share, 2019-2026
13. Middle East & Africa Office and Contact Center Headsets Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Office and Contact Center Headsets Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Office and Contact Center Headsets Market Size and Volume Forecast by Application
13.4.1. Office
13.4.2. Contact Center
13.4.3. Others
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Office and Contact Center Headsets Market Size and Volume Forecast by Type
13.7.1. Wired
13.7.2. Wireless
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Office and Contact Center Headsets Demand Share, 2019-2026
14. Competition Landscape
14.1. Global Office and Contact Center Headsets Market: Market Share Analysis
14.2. Office and Contact Center Headsets Distributors and Customers
14.3. Office and Contact Center Headsets Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. Sennheiser
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. Plantronics
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Logitech
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. Jabra
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. Samsung Electronics
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. Philips
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Panasonic
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. Audio-Technica
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. Sony
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. JBL
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. Audiofly
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. Skullcandy
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. Apple
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. Bose
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. B&O
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. COMPANY 16
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. COMPANY 17
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. COMPANY 18
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. COMPANY 19
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. COMPANY 20
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook