The global social customer service applications market is expected to grow from USD 1.5 billion in 2018 to USD 2.8 billion by 2030, at a CAGR of 12.2% during the forecast period. The growth of this market can be attributed to the increasing adoption of social media platforms for customer service purposes and the growing need for real-time customer engagement across industries.
ClouBased: The clouBased segment is expected to account for the largest share of this market during the forecast period, owing to its ability to provide a personalized experience and offer an interactive interface with customers on social media platforms such as Facebook, Twitter, Instagram, and LinkedIn among others.
Large Enterprises: Large enterprises are expected to account for the largest share of this market during the forecast period due to their increased adoption rates in recent years owing primarily due their large user base which makes them more susceptible targets for cyberattacks and data breaches than smaller enterprises or SMEs (small-to-medium sized enterprises).
Some Of The Growth Factors Of This Market:
- The increasing number of social media users and the growing need for customer service are some of the factors driving this market's growth.
- The increasing use of smartphones and tablets is also driving this market's growth, as these devices are used for social media interactions and customer service inquiries on a daily basis.
- Increasing competition among vendors in this space is also driving this market's growth, as vendors are constantly innovating to provide better customer service solutions to their customers in order to stay competitive in the industry.
- Increasing demand from emerging markets such as China, India, Brazil, Russia, and others is also driving this market's growth due to their large populations that have not yet been fully tapped into by most vendors in the Social Customer Service Applications space.
Industry Growth Insights published a new data on “Social Customer Service Applications Market”. The research report is titled “Social Customer Service Applications Market research by Types (Cloud-Based, On-Premises), By Applications (Large Enterprises(1000+ Users), Medium-Sized Enterprise(499-1000 Users), Small Enterprises(1-499 Users)), By Players/Companies Zendesk, Intercom, Salesforce, Hootsuite, Vendor for Misc Products Salesforce, Khoros, Sparkcentral, Jive Software, an Aurea company, Pegasystems, Conversocial”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Social Customer Service Applications Market Research Report
By Type
Cloud-Based, On-Premises
By Application
Large Enterprises(1000+ Users), Medium-Sized Enterprise(499-1000 Users), Small Enterprises(1-499 Users)
By Companies
Zendesk, Intercom, Salesforce, Hootsuite, Vendor for Misc Products Salesforce, Khoros, Sparkcentral, Jive Software, an Aurea company, Pegasystems, Conversocial
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
246
Number of Tables & Figures
173
Customization Available
Yes, the report can be customized as per your need.
Global Social Customer Service Applications Market Report Segments:
The global Social Customer Service Applications market is segmented on the basis of:
Types
Cloud-Based, On-Premises
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprises(1000+ Users), Medium-Sized Enterprise(499-1000 Users), Small Enterprises(1-499 Users)
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Zendesk
- Intercom
- Salesforce
- Hootsuite
- Vendor for Misc Products Salesforce
- Khoros
- Sparkcentral
- Jive Software, an Aurea company
- Pegasystems
- Conversocial
Highlights of The Social Customer Service Applications Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-Based
- On-Premises
- By Application:
- Large Enterprises(1000+ Users)
- Medium-Sized Enterprise(499-1000 Users)
- Small Enterprises(1-499 Users)
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Social Customer Service Applications Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Social customer service applications are software programs that allow customers to interact with businesses through social media platforms such as Facebook, Twitter, and LinkedIn. These applications provide a way for businesses to connect with their customers and collect feedback about their products or services.
Some of the key players operating in the social customer service applications market are Zendesk, Intercom, Salesforce, Hootsuite, Vendor for Misc Products Salesforce, Khoros, Sparkcentral, Jive Software, an Aurea company, Pegasystems, Conversocial.
The social customer service applications market is expected to register a CAGR of 12.2%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Social Customer Service Applications Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Social Customer Service Applications Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Social Customer Service Applications Market - Supply Chain
4.5. Global Social Customer Service Applications Market Forecast
4.5.1. Social Customer Service Applications Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Social Customer Service Applications Market Size (000 Units) and Y-o-Y Growth
4.5.3. Social Customer Service Applications Market Absolute $ Opportunity
5. Global Social Customer Service Applications Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. Social Customer Service Applications Market Size and Volume Forecast by Type
5.3.1. Cloud-Based
5.3.2. On-Premises
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global Social Customer Service Applications Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. Social Customer Service Applications Market Size and Volume Forecast by Application
6.3.1. Large Enterprises(1000+ Users)
6.3.2. Medium-Sized Enterprise(499-1000 Users)
6.3.3. Small Enterprises(1-499 Users)
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global Social Customer Service Applications Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Social Customer Service Applications Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global Social Customer Service Applications Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Social Customer Service Applications Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Social Customer Service Applications Demand Share Forecast, 2019-2026
9. North America Social Customer Service Applications Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America Social Customer Service Applications Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America Social Customer Service Applications Market Size and Volume Forecast by Application
9.4.1. Large Enterprises(1000+ Users)
9.4.2. Medium-Sized Enterprise(499-1000 Users)
9.4.3. Small Enterprises(1-499 Users)
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America Social Customer Service Applications Market Size and Volume Forecast by Type
9.7.1. Cloud-Based
9.7.2. On-Premises
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America Social Customer Service Applications Demand Share Forecast, 2019-2026
10. Latin America Social Customer Service Applications Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America Social Customer Service Applications Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America Social Customer Service Applications Market Size and Volume Forecast by Application
10.4.1. Large Enterprises(1000+ Users)
10.4.2. Medium-Sized Enterprise(499-1000 Users)
10.4.3. Small Enterprises(1-499 Users)
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America Social Customer Service Applications Market Size and Volume Forecast by Type
10.7.1. Cloud-Based
10.7.2. On-Premises
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America Social Customer Service Applications Demand Share Forecast, 2019-2026
11. Europe Social Customer Service Applications Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe Social Customer Service Applications Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe Social Customer Service Applications Market Size and Volume Forecast by Application
11.4.1. Large Enterprises(1000+ Users)
11.4.2. Medium-Sized Enterprise(499-1000 Users)
11.4.3. Small Enterprises(1-499 Users)
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe Social Customer Service Applications Market Size and Volme Forecast by Type
11.7.1. Cloud-Based
11.7.2. On-Premises
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe Social Customer Service Applications Demand Share, 2019-2026
12. Asia Pacific Social Customer Service Applications Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific Social Customer Service Applications Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific Social Customer Service Applications Market Size and Volume Forecast by Application
12.4.1. Large Enterprises(1000+ Users)
12.4.2. Medium-Sized Enterprise(499-1000 Users)
12.4.3. Small Enterprises(1-499 Users)
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific Social Customer Service Applications Market Size and Volume Forecast by Type
12.7.1. Cloud-Based
12.7.2. On-Premises
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific Social Customer Service Applications Demand Share, 2019-2026
13. Middle East & Africa Social Customer Service Applications Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa Social Customer Service Applications Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa Social Customer Service Applications Market Size and Volume Forecast by Application
13.4.1. Large Enterprises(1000+ Users)
13.4.2. Medium-Sized Enterprise(499-1000 Users)
13.4.3. Small Enterprises(1-499 Users)
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa Social Customer Service Applications Market Size and Volume Forecast by Type
13.7.1. Cloud-Based
13.7.2. On-Premises
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa Social Customer Service Applications Demand Share, 2019-2026
14. Competition Landscape
14.1. Global Social Customer Service Applications Market: Market Share Analysis
14.2. Social Customer Service Applications Distributors and Customers
14.3. Social Customer Service Applications Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. Zendesk
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. Intercom
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. Salesforce
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. Hootsuite
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. Vendor for Misc Products Salesforce
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. Khoros
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Sparkcentral
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. Jive Software, an Aurea company
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. Pegasystems
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. Conversocial
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. COMPANY 11
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. COMPANY 12
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. COMPANY 13
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. COMPANY 14
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. COMPANY 15
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. COMPANY 16
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. COMPANY 17
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. COMPANY 18
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. COMPANY 19
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. COMPANY 20
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook
