Market Overview:
The global UCaaS providers market is expected to grow from USD 9.02 billion in 2018 to USD 23.14 billion by 2030, at a CAGR of 13.8% during the forecast period. The growth of the market can be attributed to the increasing demand for cloud-based UCaaS solutions and rising need for cost-effective and scalable communication solutions among small and medium enterprises (SMEs). However, lack of awareness about UCaaS among end users is restraining the growth of this market. On the basis of type, the global UCaaS providers market is segmented into cloud-based, on premise, and hosted/managed services segments. The cloud-based segment is expected to grow at a higher CAGR during the forecast period as compared to other segments owing to its advantages such as scalability, flexibility, and low TCO (total cost of ownership).
Product Definition:
UCaaS Providers are companies that offer cloud-based unified communications services. These services can include VoIP, video conferencing, chat, and collaboration tools. UCaaS providers can be helpful for businesses that want to outsource their communication needs or need a more reliable and scalable solution than what they can provide on-premises.
Cloud-based:
Cloud-based is a model of delivering software as a service. It involves storing data on remote servers instead of the user's computer and offering access to the information through the internet. The cloud-based system offers benefits such as increased storage space, easy accessibility, and low cost of maintenance which are expected to drive its demand over the forecast period.
On Premise:
On premise is a term used for referring to the physical equipment or the entire set up where services are provided. It includes all hardware and software required to provide cloud-based services such as UC, Collaboration, Content Delivery Network (CDN), security, load balancing and internet connectivity.
Application Insights:
The large enterprise segment accounted for the largest market share in 2017 and is expected to continue leading over the forecast period. The growth can be attributed to factors such as increasing demand for cloud services by large enterprises, growing adoption of UCaaS among them and strong presence of global players in this segment. For instance, Microsoft has offices all across the world including locations in countries like India, China and Australia where it can flexibly deploy its resources according to changing business needs which helps it serve customers locally thereby contributing towards revenue growth globally.
The small & medium enterprise (SME) segment is anticipated to register a significant CAGR during the forecast period owing to factors such as easy accessUCaaS providers offer through their websites or mobile applications with a simple sign-up procedure followed by an initial payment based on usage made by SMEs that opts for these services.
Regional Analysis:
The Asia Pacific regional market is anticipated to witness significant growth over the forecast period. The increasing number of small and medium enterprises in developing economies, such as India and China, are driving the demand for UCaaS solutions in this region. Furthermore, growing investments by global players in countries like Japan and Australia are expected to fuel the growth of this regional market over the next eight years.
North America accounted for a major revenue share within 2017 owing to early adoption of cloud-based technologies among various industries within U.S., which has led it being a leader rather than follower when it comes to adopting new technologies across different industry verticals such as banking & financial services (BFS), telecom & IT, government etc.
Growth Factors:
- Increased demand for UCaaS from small and medium-sized businesses (SMBs) due to the growing popularity of cloud-based services and the need for cost-effective communications solutions.
- The increasing number of UCaaS providers in the market, which is driving down prices and making it more affordable for businesses to adopt the technology.
- The growing demand for hosted PBX services as a replacement for traditional on-premises PBX systems, due to the lower total cost of ownership (TCO) and improved flexibility offered by UCaaS solutions.
- The rising popularity of BYOD policies among businesses, which is leading to increased demand for UCaaS solutions that can support Bring Your Own Device (BYOD) deployments.
- The increasing use of mobile devices among employees, which is driving demand for UCaaS solutions that offer features such as voice over LTE (VoLTE), video calling, and chatbots
Scope Of The Report
Report Attributes
Report Details
Report Title
UCaaS Providers Market Research Report
By Type
Cloud-based, On Premise, UCaaS Provider
By Application
Large Enterprise, Small And Medium Enterprise
By Companies
RingCentral, Jive Voice, 8x8, Vonage Business Solutions, Dialpad, net2phone, Ooma, Twilio, Yodel, AVOXI, NICE inContact, Versature, Voxbone, Nextiva, Skype, Join.me, GlobalMeet, UCaaS Provider
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
230
Number of Tables & Figures
161
Customization Available
Yes, the report can be customized as per your need.
Global UCaaS Providers Market Report Segments:
The global UCaaS Providers market is segmented on the basis of:
Types
Cloud-based, On Premise, UCaaS Provider
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprise, Small And Medium Enterprise
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- RingCentral
- Jive Voice
- 8x8
- Vonage Business Solutions
- Dialpad
- net2phone
- Ooma
- Twilio
- Yodel
- AVOXI
- NICE inContact
- Versature
- Voxbone
- Nextiva
- Skype
- Join.me
- GlobalMeet
- UCaaS Provider
Highlights of The UCaaS Providers Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-based
- On Premise
- UCaaS Provider
- By Application:
- Large Enterprise
- Small And Medium Enterprise
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the UCaaS Providers Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
UCaaS providers are companies that offer cloud-based applications and services to businesses. They provide a platform for businesses to access and use these applications and services from anywhere in the world.
Some of the major companies in the ucaas providers market are RingCentral, Jive Voice, 8x8, Vonage Business Solutions, Dialpad, net2phone, Ooma, Twilio, Yodel, AVOXI, NICE inContact, Versature, Voxbone, Nextiva, Skype, Join.me, GlobalMeet, UCaaS Provider.
The ucaas providers market is expected to register a CAGR of 13.8%.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. UCaaS Providers Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. UCaaS Providers Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. UCaaS Providers Market - Supply Chain
4.5. Global UCaaS Providers Market Forecast
4.5.1. UCaaS Providers Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. UCaaS Providers Market Size (000 Units) and Y-o-Y Growth
4.5.3. UCaaS Providers Market Absolute $ Opportunity
5. Global UCaaS Providers Market Analysis and Forecast by Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Type
5.2.2. Y-o-Y Growth Projections by Type
5.3. UCaaS Providers Market Size and Volume Forecast by Type
5.3.1. Cloud-based
5.3.2. On Premise
5.3.3. UCaaS Provider
5.4. Absolute $ Opportunity Assessment by Type
5.5. Market Attractiveness/Growth Potential Analysis by Type
6. Global UCaaS Providers Market Analysis and Forecast by Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Application
6.2.2. Y-o-Y Growth Projections by Application
6.3. UCaaS Providers Market Size and Volume Forecast by Application
6.3.1. Large Enterprise
6.3.2. Small And Medium Enterprise
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application
7. Global UCaaS Providers Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. UCaaS Providers Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel
8. Global UCaaS Providers Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. UCaaS Providers Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global UCaaS Providers Demand Share Forecast, 2019-2026
9. North America UCaaS Providers Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.2. North America UCaaS Providers Market Size and Volume Forecast by Country
9.2.1. U.S.
9.2.2. Canada
9.3. Absolute $ Opportunity Assessment by Country
9.4. North America UCaaS Providers Market Size and Volume Forecast by Application
9.4.1. Large Enterprise
9.4.2. Small And Medium Enterprise
9.5. Basis Point Share (BPS) Analysis by Application
9.6. Y-o-Y Growth Projections by Application
9.7. North America UCaaS Providers Market Size and Volume Forecast by Type
9.7.1. Cloud-based
9.7.2. On Premise
9.7.3. UCaaS Provider
9.8. Basis Point Share (BPS) Analysis by Type
9.9. Y-o-Y Growth Projections by Type
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.10.4. By Sales Channel
9.11. North America UCaaS Providers Demand Share Forecast, 2019-2026
10. Latin America UCaaS Providers Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Latin America Average Pricing Analysis
10.2. Latin America UCaaS Providers Market Size and Volume Forecast by Country
10.2.1. Brazil
10.2.2. Mexico
10.2.3. Rest of Latin America
10.3. Absolute $ Opportunity Assessment by Country
10.4. Latin America UCaaS Providers Market Size and Volume Forecast by Application
10.4.1. Large Enterprise
10.4.2. Small And Medium Enterprise
10.5. Basis Point Share (BPS) Analysis by Application
10.6. Y-o-Y Growth Projections by Application
10.7. Latin America UCaaS Providers Market Size and Volume Forecast by Type
10.7.1. Cloud-based
10.7.2. On Premise
10.7.3. UCaaS Provider
10.8. Basis Point Share (BPS) Analysis by Type
10.9. Y-o-Y Growth Projections by Type
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.10.4. By Sales Channel
10.11. Latin America UCaaS Providers Demand Share Forecast, 2019-2026
11. Europe UCaaS Providers Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Europe Average Pricing Analysis
11.2. Europe UCaaS Providers Market Size and Volume Forecast by Country
11.2.1. Germany
11.2.2. France
11.2.3. Italy
11.2.4. U.K.
11.2.5. Spain
11.2.6. Russia
11.2.7. Rest of Europe
11.3. Absolute $ Opportunity Assessment by Country
11.4. Europe UCaaS Providers Market Size and Volume Forecast by Application
11.4.1. Large Enterprise
11.4.2. Small And Medium Enterprise
11.5. Basis Point Share (BPS) Analysis by Application
11.6. Y-o-Y Growth Projections by Application
11.7. Europe UCaaS Providers Market Size and Volume Forecast by Type
11.7.1. Cloud-based
11.7.2. On Premise
11.7.3. UCaaS Provider
11.8. Basis Point Share (BPS) Analysis by Type
11.9. Y-o-Y Growth Projections by Type
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.10.4. By Sales Channel
11.11. Europe UCaaS Providers Demand Share, 2019-2026
12. Asia Pacific UCaaS Providers Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Asia Pacific Average Pricing Analysis
12.2. Asia Pacific UCaaS Providers Market Size and Volume Forecast by Country
12.2.1. China
12.2.2. Japan
12.2.3. South Korea
12.2.4. India
12.2.5. Australia
12.2.6. Rest of Asia Pacific (APAC)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Asia Pacific UCaaS Providers Market Size and Volume Forecast by Application
12.4.1. Large Enterprise
12.4.2. Small And Medium Enterprise
12.5. Basis Point Share (BPS) Analysis by Application
12.6. Y-o-Y Growth Projections by Application
12.7. Asia Pacific UCaaS Providers Market Size and Volume Forecast by Type
12.7.1. Cloud-based
12.7.2. On Premise
12.7.3. UCaaS Provider
12.8. Basis Point Share (BPS) Analysis by Type
12.9. Y-o-Y Growth Projections by Type
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.10.4. By Sales Channel
12.11. Asia Pacific UCaaS Providers Demand Share, 2019-2026
13. Middle East & Africa UCaaS Providers Market Analysis and Forecast
13.1. Introduction
13.1.1. Basis Point Share (BPS) Analysis by Country
13.1.2. Y-o-Y Growth Projections by Country
13.1.3. Asia Pacific Average Pricing Analysis
13.2. Middle East & Africa UCaaS Providers Market Size and Volume Forecast by Country
13.2.1. Saudi Arabia
13.2.2. South Africa
13.2.3. UAE
13.2.4. Rest of Middle East & Africa (MEA)
13.3. Absolute $ Opportunity Assessment by Country
13.4. Middle East & Africa UCaaS Providers Market Size and Volume Forecast by Application
13.4.1. Large Enterprise
13.4.2. Small And Medium Enterprise
13.5. Basis Point Share (BPS) Analysis by Application
13.6. Y-o-Y Growth Projections by Application
13.7. Middle East & Africa UCaaS Providers Market Size and Volume Forecast by Type
13.7.1. Cloud-based
13.7.2. On Premise
13.7.3. UCaaS Provider
13.8. Basis Point Share (BPS) Analysis by Type
13.9. Y-o-Y Growth Projections by Type
13.10. Market Attractiveness/Growth Potential Analysis
13.10.1. By Country
13.10.2. By Product Type
13.10.3. By Application
13.10.4. By Sales Channel
13.11. Middle East & Africa UCaaS Providers Demand Share, 2019-2026
14. Competition Landscape
14.1. Global UCaaS Providers Market: Market Share Analysis
14.2. UCaaS Providers Distributors and Customers
14.3. UCaaS Providers Market: Competitive Dashboard
14.4. Company Profiles (Details Overview, Financials, Developments, Strategy)
14.4.1. RingCentral
14.4.1.1. Overview
14.4.1.2. Financials
14.4.1.3. Developments
14.4.1.4. Strategic Outlook
14.4.2. Jive Voice
14.4.2.1. Overview
14.4.2.2. Financials
14.4.2.3. Developments
14.4.2.4. Strategic Outlook
14.4.3. 8x8
14.4.3.1. Overview
14.4.3.2. Financials
14.4.3.3. Developments
14.4.3.4. Strategic Outlook
14.4.4. Vonage Business Solutions
14.4.4.1. Overview
14.4.4.2. Financials
14.4.4.3. Developments
14.4.4.4. Strategic Outlook
14.4.5. Dialpad
14.4.5.1. Overview
14.4.5.2. Financials
14.4.5.3. Developments
14.4.5.4. Strategic Outlook
14.4.6. net2phone
14.4.6.1. Overview
14.4.6.2. Financials
14.4.6.3. Developments
14.4.6.4. Strategic Outlook
14.4.7. Ooma
14.4.7.1. Overview
14.4.7.2. Financials
14.4.7.3. Developments
14.4.7.4. Strategic Outlook
14.4.8. Twilio
14.4.8.1. Overview
14.4.8.2. Financials
14.4.8.3. Developments
14.4.8.4. Strategic Outlook
14.4.9. Yodel
14.4.9.1. Overview
14.4.9.2. Financials
14.4.9.3. Developments
14.4.9.4. Strategic Outlook
14.4.10. AVOXI
14.4.10.1. Overview
14.4.10.2. Financials
14.4.10.3. Developments
14.4.10.4. Strategic Outlook
14.4.11. NICE inContact
14.4.11.1. Overview
14.4.11.2. Financials
14.4.11.3. Developments
14.4.11.4. Strategic Outlook
14.4.12. Versature
14.4.12.1. Overview
14.4.12.2. Financials
14.4.12.3. Developments
14.4.12.4. Strategic Outlook
14.4.13. Voxbone
14.4.13.1. Overview
14.4.13.2. Financials
14.4.13.3. Developments
14.4.13.4. Strategic Outlook
14.4.14. Nextiva
14.4.14.1. Overview
14.4.14.2. Financials
14.4.14.3. Developments
14.4.14.4. Strategic Outlook
14.4.15. Skype
14.4.15.1. Overview
14.4.15.2. Financials
14.4.15.3. Developments
14.4.15.4. Strategic Outlook
14.4.16. Join.me
14.4.16.1. Overview
14.4.16.2. Financials
14.4.16.3. Developments
14.4.16.4. Strategic Outlook
14.4.17. GlobalMeet
14.4.17.1. Overview
14.4.17.2. Financials
14.4.17.3. Developments
14.4.17.4. Strategic Outlook
14.4.18. UCaaS Provider
14.4.18.1. Overview
14.4.18.2. Financials
14.4.18.3. Developments
14.4.18.4. Strategic Outlook
14.4.19. COMPANY 19
14.4.19.1. Overview
14.4.19.2. Financials
14.4.19.3. Developments
14.4.19.4. Strategic Outlook
14.4.20. COMPANY 20
14.4.20.1. Overview
14.4.20.2. Financials
14.4.20.3. Developments
14.4.20.4. Strategic Outlook
