Latest Update: Impact of current COVID-19 situation has been considered in this report while making the analysis.
Global VoIP Market by Type (Hosted PBX Equipment, IP PBX Equipment, VoI), By Application (Residential Use, Enterprise Use) And By Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030-report

Global VoIP Market by Type (Hosted PBX Equipment, IP PBX Equipment, VoI), By Application (Residential Use, Enterprise Use) And By Region (North America, Latin America, Europe, Asia Pacific and Middle East & Africa), Forecast From 2022 To 2030

Report ID: 154986 3300 IT & Telecom 377 248 Pages 4.5 (44)

Market Overview:

The global VoIP market is expected to grow at a CAGR of 10.5% during the forecast period from 2018 to 2030. The growth in the market can be attributed to the increasing demand for voice and video communication services, rising adoption of cloud-based services, and growing need for cost-effective communication solutions. The global VoIP market is segmented on the basis of type, application, and region. On the basis of type, the market is segmented into hosted PBX equipment, IP PBX equipment, and VoI. The hosted PBX equipment segment is expected to hold a major share in the global VoIP market owing to its low installation cost and easy deployment compared with other types of PBX systems. However, IPPBX equipment are witnessing high adoption due to their features such as scalability and flexibility that enable businesses to manage their communications needs effectively. On the basis of application, residential use accounted for a majority share in 2017 owing to increased demand for home security systems across different regions worldwide. However, enterprise use is projected grow at a higher CAGR during 2018–2030 due its ability provide enhanced features such as unified messaging (UM), contact center capabilities (CC), mobility support etc.

Global VoIP Industry Outlook

Product Definition:

VoIP is a technology that allows you to make telephone calls over the Internet. VoIP service providers offer calling plans that let you use your computer, smartphone, or tablet to make calls to other people who also have VoIP service. You can also use VoIP to call traditional telephone numbers.

Hosted PBX Equipment:

A hosted PBX (Private Branch Exchange) is a telephony-based business process outsourcing solution that offers features such as reduced capital expenditure, scalability, and easy deployment. It is also known as cloud-based PBX or virtualPBX. Hosted PBX allows businesses to communicate with their employees more economically by using VoIP technology for voice traffic rather than using expensive conventional telecom services.

IP PBX Equipment:

IP PBX is a type of private branch exchange (PBX) that uses the Internet as its medium of communication. It was developed to meet the demand for providing enhanced features and functionalities in traditional telephony systems. IP PBX offers various benefits such as scalability, high availability, cost-effectiveness, and easy deployment & maintenance. VoIP technology has been gaining popularity owing to its low-cost structure which helps businesses reduce their telecom expenses by using this technology.

Application Insights:

The enterprise use segment dominated the global VoIP market in 2017, accounting for over 60.0% share of the total revenue. The growth can be attributed to a large number of enterprises adopting cloud-based communication solutions and mobile applications, which provide enhanced features such as HD voice quality, conferencing capability, and multiple extension support across various devices. Furthermore, companies are investing significantly in VoIP service providers that offer high quality connectivity with low latency and excellent network reliability for their business communications.

The residential segment is expected to witness significant growth over the forecast period owing to increasing demand from consumers desiring affordable international calls with clear audio quality.

Regional Analysis:

Asia Pacific is expected to emerge as the fastest-growing regional market over the forecast period. The growth can be attributed to increasing number of subscribers, rising disposable income, and enhanced network infrastructure in countries such as India and China. In addition, growing adoption of hosted PBX equipment in small & medium enterprises will drive the market further.

North America was estimated to account for a significant share owing to early adoption of internet telephony solutions coupled with high demand for advanced features such as automatic number translation (NAT). Europe is also anticipated to witness considerable growth over the next eight years owing to increasing focus on reducing costs associated with traditional telephone systems while simultaneously improving customer service levels offered by telecom operators. Moreover, regulatory authorities have framed stringent regulations regarding carbon emissions caused during transportation of voice traffic; this factor will further propel industry growth across this region.

Growth Factors:

  • Increased demand for mobility and flexibility in communication: With the proliferation of mobile devices, there is an increased demand for mobility and flexibility in communication. VoIP services allow users to communicate with each other from anywhere in the world without having to worry about expensive long-distance charges.
  • Declining costs of broadband internet access: The cost of broadband internet access has been declining steadily over the past few years, making it more affordable for businesses and consumers to use VoIP services.
  • Improved voice quality and features: VoIP technology has improved significantly over the past few years, resulting in better voice quality and a wider range of features than traditional phone services. This has made VoIP a more attractive option for businesses and consumers alike.
  • Growing popularity of cloud-based services: The popularity of cloud-based services is growing rapidly, as businesses move away from on-premise IT solutions towards cloud-based alternatives that are easier to manage and require less up-front investment. Cloud-based VoIP solutions are a perfect example of this trend, as they allow users to access their phone system from any device with an internet connection anywhere in the world.

Scope Of The Report

Report Attributes

Report Details

Report Title

VoIP Market Research Report

By Type

Hosted PBX Equipment, IP PBX Equipment, VoI

By Application

Residential Use, Enterprise Use

By Companies

NTT, Comcast, Orange, KT, Charter, Microsoft (Skype), Cablevision, Verizon, AT & T, Vonage, Cox, Telmex, Time Warner Cable, Numericable-SFR, Rogers, Sprint, Liberty Global, KDDI, TalkTalk, Shaw Communications, 8x8, Ring Central, MITEL, VoI

Regions Covered

North America, Europe, APAC, Latin America, MEA

Base Year


Historical Year

2019 to 2020 (Data from 2010 can be provided as per availability)

Forecast Year


Number of Pages


Number of Tables & Figures


Customization Available

Yes, the report can be customized as per your need.

Global VoIP Market Report Segments:

The global VoIP market is segmented on the basis of:


Hosted PBX Equipment, IP PBX Equipment, VoI

The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.


Residential Use, Enterprise Use

The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.

Some of the companies that are profiled in this report are:

  1. NTT
  2. Comcast
  3. Orange
  4. KT
  5. Charter
  6. Microsoft (Skype)
  7. Cablevision
  8. Verizon
  9. AT & T
  10. Vonage
  11. Cox
  12. Telmex
  13. Time Warner Cable
  14. Numericable-SFR
  15. Rogers
  16. Sprint
  17. Liberty Global
  18. KDDI
  19. TalkTalk
  20. Shaw Communications
  21. 8x8
  22. Ring Central
  23. MITEL
  24. VoI

Global VoIP Market Overview

Highlights of The VoIP Market Report:

  1. The market structure and projections for the coming years.
  2. Drivers, restraints, opportunities, and current trends of market.
  3. Historical data and forecast.
  4. Estimations for the forecast period 2030.
  5. Developments and trends in the market.
  6. By Type:

    1. Hosted PBX Equipment
    2. IP PBX Equipment
    3. VoI
  1. By Application:

    1. Residential Use
    2. Enterprise Use
  1. Market scenario by region, sub-region, and country.
  2. Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
  3. Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
  4. Government Policies, Macro & Micro economic factors are also included in the report.

We have studied the VoIP Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.

Regional Analysis

  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • Latin America

Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.

The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.

How you may use our products:

  • Correctly Positioning New Products
  • Market Entry Strategies
  • Business Expansion Strategies
  • Consumer Insights
  • Understanding Competition Scenario
  • Product & Brand Management
  • Channel & Customer Management
  • Identifying Appropriate Advertising Appeals

Global VoIP Market Statistics

8 Reasons to Buy This Report

  1. Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
  2. Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
  3. Implemented Robust Methodology to Prepare the Report
  4. Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
  5. Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
  6. Provides Information About the Top-winning Strategies Implemented by Industry Players.
  7. In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
  8. Customization of the Report Available

Frequently Asked Questions?

VoIP is a technology that allows people to make phone calls over the Internet.

Some of the major players in the voip market are NTT, Comcast, Orange, KT, Charter, Microsoft (Skype), Cablevision, Verizon, AT & T, Vonage, Cox, Telmex, Time Warner Cable, Numericable-SFR, Rogers, Sprint, Liberty Global, KDDI, TalkTalk, Shaw Communications, 8x8, Ring Central, MITEL, VoI.

The voip market is expected to grow at a compound annual growth rate of 10.5%.

1. Executive Summary

2. Assumptions and Acronyms Used

3. Research Methodology

4. VoIP Market Overview
   4.1. Introduction
      4.1.1. Market Taxonomy
      4.1.2. Market Definition
   4.2. Macro-Economic Factors
      4.2.1. Industry Outlook
   4.3. VoIP Market Dynamics
      4.3.1. Market Drivers
      4.3.2. Market Restraints
      4.3.3. Opportunity
      4.3.4. Market Trends
   4.4. VoIP Market - Supply Chain
   4.5. Global VoIP Market Forecast
      4.5.1. VoIP Market Size (US$ Mn) and Y-o-Y Growth
      4.5.2. VoIP Market Size (000’ Units) and Y-o-Y Growth
      4.5.3. VoIP Market Absolute $ Opportunity

5. Global VoIP Market Analysis and Forecast by Type
   5.1. Market Trends
   5.2. Introduction
      5.2.1. Basis Point Share (BPS) Analysis by Type
      5.2.2. Y-o-Y Growth Projections by Type
   5.3. VoIP Market Size and Volume Forecast by Type
      5.3.1. Hosted PBX Equipment
      5.3.2. IP PBX Equipment
      5.3.3. VoI
   5.4. Absolute $ Opportunity Assessment by Type
   5.5. Market Attractiveness/Growth Potential Analysis by Type

6. Global VoIP Market Analysis and Forecast by Application
   6.1. Market Trends
   6.2. Introduction
      6.2.1. Basis Point Share (BPS) Analysis by Application
      6.2.2. Y-o-Y Growth Projections by Application
   6.3. VoIP Market Size and Volume Forecast by Application
      6.3.1. Residential Use
      6.3.2. Enterprise Use
   6.4. Absolute $ Opportunity Assessment by Application
   6.5. Market Attractiveness/Growth Potential Analysis by Application

7. Global VoIP Market Analysis and Forecast by Sales Channel
   7.1. Market Trends
   7.2. Introduction
      7.2.1. Basis Point Share (BPS) Analysis by Sales Channel 
      7.2.2. Y-o-Y Growth Projections by Sales Channel
   7.3. VoIP Market Size and Volume Forecast by Sales Channel 
      7.3.1. Manufacturer/Distributor/Service Provider
      7.3.2. Aftermarket
   7.4. Absolute $ Opportunity Assessment by Sales Channel
   7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel

8. Global VoIP Market Analysis and Forecast by Region
   8.1. Market Trends
   8.2. Introduction
      8.2.1. Basis Point Share (BPS) Analysis by Region
      8.2.2. Y-o-Y Growth Projections by Region
   8.3. VoIP Market Size and Volume Forecast by Region
      8.3.1. North America
      8.3.2. Latin America
      8.3.3. Europe
      8.3.4. Asia Pacific
      8.3.5. Middle East and Africa (MEA)
   8.4. Absolute $ Opportunity Assessment by Region
   8.5. Market Attractiveness/Growth Potential Analysis by Region
   8.6. Global VoIP Demand Share Forecast, 2019-2026

9. North America VoIP Market Analysis and Forecast
   9.1. Introduction
      9.1.1. Basis Point Share (BPS) Analysis by Country
      9.1.2. Y-o-Y Growth Projections by Country
   9.2. North America VoIP Market Size and Volume Forecast by Country
      9.2.1. U.S.
      9.2.2. Canada
   9.3. Absolute $ Opportunity Assessment by Country
   9.4. North America VoIP Market Size and Volume Forecast by Application
      9.4.1. Residential Use
      9.4.2. Enterprise Use
   9.5. Basis Point Share (BPS) Analysis by Application
   9.6. Y-o-Y Growth Projections by Application
   9.7. North America VoIP Market Size and Volume Forecast by Type
      9.7.1. Hosted PBX Equipment
      9.7.2. IP PBX Equipment
      9.7.3. VoI
   9.8. Basis Point Share (BPS) Analysis by Type
   9.9. Y-o-Y Growth Projections by Type
   9.10. Market Attractiveness/Growth Potential Analysis
      9.10.1. By Country
      9.10.2. By Product Type
      9.10.3. By Application
      9.10.4. By Sales Channel
   9.11. North America VoIP Demand Share Forecast, 2019-2026

10. Latin America VoIP Market Analysis and Forecast
   10.1. Introduction
      10.1.1. Basis Point Share (BPS) Analysis by Country
      10.1.2. Y-o-Y Growth Projections by Country
      10.1.3. Latin America Average Pricing Analysis
   10.2. Latin America VoIP Market Size and Volume Forecast by Country
      10.2.1. Brazil
      10.2.2. Mexico
      10.2.3. Rest of Latin America
   10.3. Absolute $ Opportunity Assessment by Country
   10.4. Latin America VoIP Market Size and Volume Forecast by Application
      10.4.1. Residential Use
      10.4.2. Enterprise Use
   10.5. Basis Point Share (BPS) Analysis by Application
   10.6. Y-o-Y Growth Projections by Application
   10.7. Latin America VoIP Market Size and Volume Forecast by Type
      10.7.1. Hosted PBX Equipment
      10.7.2. IP PBX Equipment
      10.7.3. VoI
   10.8. Basis Point Share (BPS) Analysis by Type
   10.9. Y-o-Y Growth Projections by Type
   10.10. Market Attractiveness/Growth Potential Analysis
      10.10.1. By Country
      10.10.2. By Product Type
      10.10.3. By Application
      10.10.4. By Sales Channel
   10.11. Latin America VoIP Demand Share Forecast, 2019-2026

11. Europe VoIP Market Analysis and Forecast
   11.1. Introduction
      11.1.1. Basis Point Share (BPS) Analysis by Country
      11.1.2. Y-o-Y Growth Projections by Country
      11.1.3. Europe Average Pricing Analysis
   11.2. Europe VoIP Market Size and Volume Forecast by Country
      11.2.1. Germany
      11.2.2. France
      11.2.3. Italy
      11.2.4. U.K.
      11.2.5. Spain
      11.2.6. Russia
      11.2.7. Rest of Europe
   11.3. Absolute $ Opportunity Assessment by Country
   11.4. Europe VoIP Market Size and Volume Forecast by Application
      11.4.1. Residential Use
      11.4.2. Enterprise Use
   11.5. Basis Point Share (BPS) Analysis by Application
   11.6. Y-o-Y Growth Projections by Application
   11.7. Europe VoIP Market Size and Volume Forecast by Type
      11.7.1. Hosted PBX Equipment
      11.7.2. IP PBX Equipment
      11.7.3. VoI
   11.8. Basis Point Share (BPS) Analysis by Type
   11.9. Y-o-Y Growth Projections by Type
   11.10. Market Attractiveness/Growth Potential Analysis
      11.10.1. By Country
      11.10.2. By Product Type
      11.10.3. By Application
      11.10.4. By Sales Channel
   11.11. Europe VoIP Demand Share, 2019-2026

12. Asia Pacific VoIP Market Analysis and Forecast
   12.1. Introduction
      12.1.1. Basis Point Share (BPS) Analysis by Country
      12.1.2. Y-o-Y Growth Projections by Country
      12.1.3. Asia Pacific Average Pricing Analysis
   12.2. Asia Pacific VoIP Market Size and Volume Forecast by Country
      12.2.1. China
      12.2.2. Japan
      12.2.3. South Korea
      12.2.4. India
      12.2.5. Australia
      12.2.6. Rest of Asia Pacific (APAC)
   12.3. Absolute $ Opportunity Assessment by Country
   12.4. Asia Pacific VoIP Market Size and Volume Forecast by Application
      12.4.1. Residential Use
      12.4.2. Enterprise Use
   12.5. Basis Point Share (BPS) Analysis by Application
   12.6. Y-o-Y Growth Projections by Application
   12.7. Asia Pacific VoIP Market Size and Volume Forecast by Type
      12.7.1. Hosted PBX Equipment
      12.7.2. IP PBX Equipment
      12.7.3. VoI
   12.8. Basis Point Share (BPS) Analysis by Type
   12.9. Y-o-Y Growth Projections by Type
   12.10. Market Attractiveness/Growth Potential Analysis
      12.10.1. By Country
      12.10.2. By Product Type
      12.10.3. By Application
      12.10.4. By Sales Channel
   12.11. Asia Pacific VoIP Demand Share, 2019-2026

13. Middle East & Africa VoIP Market Analysis and Forecast
   13.1. Introduction
      13.1.1. Basis Point Share (BPS) Analysis by Country
      13.1.2. Y-o-Y Growth Projections by Country
      13.1.3. Asia Pacific Average Pricing Analysis
   13.2. Middle East & Africa VoIP Market Size and Volume Forecast by Country
      13.2.1. Saudi Arabia
      13.2.2. South Africa
      13.2.3. UAE
      13.2.4. Rest of Middle East & Africa (MEA)
   13.3. Absolute $ Opportunity Assessment by Country
   13.4. Middle East & Africa VoIP Market Size and Volume Forecast by Application
      13.4.1. Residential Use
      13.4.2. Enterprise Use
   13.5. Basis Point Share (BPS) Analysis by Application
   13.6. Y-o-Y Growth Projections by Application
   13.7. Middle East & Africa VoIP Market Size and Volume Forecast by Type
      13.7.1. Hosted PBX Equipment
      13.7.2. IP PBX Equipment
      13.7.3. VoI
   13.8. Basis Point Share (BPS) Analysis by Type
   13.9. Y-o-Y Growth Projections by Type
   13.10. Market Attractiveness/Growth Potential Analysis
      13.10.1. By Country
      13.10.2. By Product Type
      13.10.3. By Application
      13.10.4. By Sales Channel
   13.11. Middle East & Africa VoIP Demand Share, 2019-2026

14. Competition Landscape
   14.1. Global VoIP Market: Market Share Analysis
   14.2. VoIP Distributors and Customers
   14.3. VoIP Market: Competitive Dashboard
   14.4. Company Profiles (Details – Overview, Financials, Developments, Strategy) 
      14.4.1. NTT Overview Financials Developments Strategic Outlook
      14.4.2. Comcast Overview Financials Developments Strategic Outlook
      14.4.3. Orange Overview Financials Developments Strategic Outlook
      14.4.4. KT Overview Financials Developments Strategic Outlook
      14.4.5. Charter Overview Financials Developments Strategic Outlook
      14.4.6. Microsoft (Skype) Overview Financials Developments Strategic Outlook
      14.4.7. Cablevision Overview Financials Developments Strategic Outlook
      14.4.8. Verizon Overview Financials Developments Strategic Outlook
      14.4.9. AT & T Overview Financials Developments Strategic Outlook
      14.4.10. Vonage Overview Financials Developments Strategic Outlook
      14.4.11. Cox Overview Financials Developments Strategic Outlook
      14.4.12. Telmex Overview Financials Developments Strategic Outlook
      14.4.13. Time Warner Cable Overview Financials Developments Strategic Outlook
      14.4.14. Numericable-SFR Overview Financials Developments Strategic Outlook
      14.4.15. Rogers Overview Financials Developments Strategic Outlook
      14.4.16. Sprint Overview Financials Developments Strategic Outlook
      14.4.17. Liberty Global Overview Financials Developments Strategic Outlook
      14.4.18. KDDI Overview Financials Developments Strategic Outlook
      14.4.19. TalkTalk Overview Financials Developments Strategic Outlook
      14.4.20. Shaw Communications Overview Financials Developments Strategic Outlook

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