Market Overview:
The global business phone systems market is expected to grow at a CAGR of 5.5% from 2018 to 2030. The growth in the market can be attributed to the increasing demand for cloud-based business phone systems and the growing adoption of unified communications (UC) solutions. On-premise business phone systems are expected to dominate the market in terms of revenue share during the forecast period. However, cloud-based business phone systems are expected to grow at a higher CAGR than on-premise business phone systems during the forecast period. This can be attributed to the growing demand for cloud-based services due to their lower cost and easy deployment options. In terms of application, enterprise is expected to account for majority of revenue share in 2018 and is also projected register highest CAGR over next 10 years owing rising need among businesses for advanced communication solutions that improve operational efficiency.
Product Definition:
A telephone system for a business is an important investment. It can provide many benefits for the company, including increased productivity and better customer service. A good phone system will allow employees to communicate with each other easily and efficiently, which can help them work more productively. Customers will appreciate being able to speak to a real person when they call your company, and having a phone system that is easy to use will make it simpler for them to get in touch with you.
On-premise Business Phone Systems:
On-premise business phone systems are the traditional way of doing business. These systems have been around for decades and are still used by many large enterprises to communicate with their employees, customers, and partners. On-premise business phone systems can be a costly option for businesses that use them regularly as they require an in-house IT department to manage the system which can add up to the cost of ownership over time.
Cloud Based Business Phone Systems:
Cloud-based business phone systems are a group of softphone applications that use SIP protocol and can be used on regular telephones as well as VoIP phones. The system is integrated with the company’s server and all the extensions are connected through this central server, which routes all the calls to different extensions according to their locations. This technology has been widely accepted due to its cost effectiveness, flexibility in terms of usage, easy availability for installation & setup coupled with low maintenance costs.
Application Insights:
The enterprise application segment accounted for the largest market share in 2017 and is anticipated to continue its dominance over the forecast period. The need for a high-quality communication solution that can support an increasing number of users, provide enhanced features and ensure secure connectivity is driving the demand for enterprise grade business phone systems. Furthermore, growing adoption of VoIP due to low cost and improved quality is further driving the growth of this segment.
The others application segment includes retail stores, hospitality businesses, healthcare facilities etc., where a landline or traditional PBX system would not be suitable as they are too expensive or require too much space. In such cases, mobility solutions like IP-based PBX are used as they offer flexibility in terms of designating different extensions for different groups or departments within an organization without having to rely on desk phones all day long.
Regional Analysis:
North America dominated the global market in 2017. The growth of this region can be attributed to the presence of key players such as Cisco Systems, Inc.; Avaya Inc.; and Polycom, Inc. Moreover, these companies are continuously investing in research & development activities to introduce innovative products for business communication needs which will drive regional growth further.
Asia Pacific is expected to witness significant growth over the forecast period owing to increasing adoption of smartphones coupled with rising demand for cloud-based services among users. Furthermore, growing penetration of internet services and changing lifestyles have led consumers into looking for alternatives such as voice over IP (VoIP) solutions that do not require installation on a smartphone thus driving regional demand further. Increasing number or large enterprises based out of Asia Pacific countries has also contributed significantly towards market revenue generation since 2015; hence contributing towards higher revenue share compared other regions across the globe during same period).
Growth Factors:
- Increasing demand for cloud-based phone systems
- Proliferation of BYOD (Bring Your Own Device) policies in organizations
- Growing demand for unified communications solutions
- Rising number of telecommuters and remote workers
- Emergence of new technologies such as VoIP, UCaaS, and CCaaS
Scope Of The Report
Report Attributes
Report Details
Report Title
Business Phone Systems Market Research Report
By Type
On-premise Business Phone Systems, Cloud Based Business Phone Systems
By Application
Enterprise, Government, Hospital/School, Others
By Companies
Cisco, ESI, Nextiva, Toshiba, ShoreTel Sky, x8, Avaya, FortiVoice, AT&T, Vonage Business Solutions, Huawei, Microsoft, Lenovo, Ooma Office, RingCentral, ShoreTel, NEC
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
155
Number of Tables & Figures
109
Customization Available
Yes, the report can be customized as per your need.
Global Business Phone Systems Market Report Segments:
The global Business Phone Systems market is segmented on the basis of:
Types
On-premise Business Phone Systems, Cloud Based Business Phone Systems
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Enterprise, Government, Hospital/School, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Cisco
- ESI
- Nextiva
- Toshiba
- ShoreTel Sky
- x8
- Avaya
- FortiVoice
- AT&T
- Vonage Business Solutions
- Huawei
- Microsoft
- Lenovo
- Ooma Office
- RingCentral
- ShoreTel
- NEC
Highlights of The Business Phone Systems Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- On-premise Business Phone Systems
- Cloud Based Business Phone Systems
- By Application:
- Enterprise
- Government
- Hospital/School
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Business Phone Systems Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Business phone systems are a type of telephone system that businesses use to make and receive calls. They can include features such as voicemail, call forwarding, and conference calling.
Some of the major companies in the business phone systems market are Cisco, ESI, Nextiva, Toshiba, ShoreTel Sky, x8, Avaya, FortiVoice, AT&T, Vonage Business Solutions, Huawei, Microsoft, Lenovo, Ooma Office, RingCentral, ShoreTel, NEC.
The business phone systems market is expected to register a CAGR of 5.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Business Phone Systems Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Business Phone Systems Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Business Phone Systems Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Business Phone Systems Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Business Phone Systems Market Size & Forecast, 2020-2028
4.5.1 Business Phone Systems Market Size and Y-o-Y Growth
4.5.2 Business Phone Systems Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 On-premise Business Phone Systems
5.2.2 Cloud Based Business Phone Systems
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Enterprise
6.2.2 Government
6.2.3 Hospital/School
6.2.4 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Business Phone Systems Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Business Phone Systems Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 On-premise Business Phone Systems
9.6.2 Cloud Based Business Phone Systems
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Enterprise
9.10.2 Government
9.10.3 Hospital/School
9.10.4 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 On-premise Business Phone Systems
10.6.2 Cloud Based Business Phone Systems
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Enterprise
10.10.2 Government
10.10.3 Hospital/School
10.10.4 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 On-premise Business Phone Systems
11.6.2 Cloud Based Business Phone Systems
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Enterprise
11.10.2 Government
11.10.3 Hospital/School
11.10.4 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 On-premise Business Phone Systems
12.6.2 Cloud Based Business Phone Systems
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Enterprise
12.10.2 Government
12.10.3 Hospital/School
12.10.4 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 On-premise Business Phone Systems
13.6.2 Cloud Based Business Phone Systems
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Enterprise
13.10.2 Government
13.10.3 Hospital/School
13.10.4 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Business Phone Systems Market: Competitive Dashboard
14.2 Global Business Phone Systems Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Cisco
14.3.2 ESI
14.3.3 Nextiva
14.3.4 Toshiba
14.3.5 ShoreTel Sky
14.3.6 x8
14.3.7 Avaya
14.3.8 FortiVoice
14.3.9 AT&T
14.3.10 Vonage Business Solutions
14.3.11 Huawei
14.3.12 Microsoft
14.3.13 Lenovo
14.3.14 Ooma Office
14.3.15 RingCentral
14.3.16 ShoreTel
14.3.17 NEC
