Industry Growth Insights published a new data on “Contact Center AI Software Market”. The research report is titled “Contact Center AI Software Market research by Types (Cloud-Based Type, On-Premise Type), By Applications (Banking, Financial Services, and Insurance (BFSI), Retail and Consumer Goods, IT and Telecom, Healthcare, Travel and Hospitality, Government, Media and Entertainment, Others), By Players/Companies Oracle Corporation, SAP SE, Alcatel-Lucent Enterprise, Avaya, Mitel, Nextiva, VoIP Logic, Asterisk, Elastix, NEC, RingCentral, Five9, NICE in Contact, Aspect, 8x8, Inteliwise, Cisco Systems”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Contact Center AI Software Market Research Report
By Type
Cloud-Based Type, On-Premise Type
By Application
Banking, Financial Services, and Insurance (BFSI), Retail and Consumer Goods, IT and Telecom, Healthcare, Travel and Hospitality, Government, Media and Entertainment, Others
By Companies
Oracle Corporation, SAP SE, Alcatel-Lucent Enterprise, Avaya, Mitel, Nextiva, VoIP Logic, Asterisk, Elastix, NEC, RingCentral, Five9, NICE in Contact, Aspect, 8x8, Inteliwise, Cisco Systems
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
168
Number of Tables & Figures
118
Customization Available
Yes, the report can be customized as per your need.
Global Contact Center AI Software Market Report Segments:
The global Contact Center AI Software market is segmented on the basis of:
Types
Cloud-Based Type, On-Premise Type
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Banking, Financial Services, and Insurance (BFSI), Retail and Consumer Goods, IT and Telecom, Healthcare, Travel and Hospitality, Government, Media and Entertainment, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Oracle Corporation
- SAP SE
- Alcatel-Lucent Enterprise
- Avaya
- Mitel
- Nextiva
- VoIP Logic
- Asterisk
- Elastix
- NEC
- RingCentral
- Five9
- NICE in Contact
- Aspect
- 8x8
- Inteliwise
- Cisco Systems
Highlights of The Contact Center AI Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-Based Type
- On-Premise Type
- By Application:
- Banking, Financial Services, and Insurance (BFSI)
- Retail and Consumer Goods
- IT and Telecom
- Healthcare
- Travel and Hospitality
- Government
- Media and Entertainment
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Contact Center AI Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
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- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Contact Center AI software is a type of artificial intelligence software that helps contact center agents to interact with customers more effectively. It can help agents learn about the customer's needs and preferences, and then provide them with relevant information or services. Contact Center AI software can also help agents manage their interactions with customers more efficiently, reducing the amount of time they need to spend on tasks such as answering questions or resolving issues.
Some of the major companies in the contact center ai software market are Oracle Corporation, SAP SE, Alcatel-Lucent Enterprise, Avaya, Mitel, Nextiva, VoIP Logic, Asterisk, Elastix, NEC, RingCentral, Five9, NICE in Contact, Aspect, 8x8, Inteliwise, Cisco Systems.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Contact Center AI Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Contact Center AI Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Contact Center AI Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Contact Center AI Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Contact Center AI Software Market Size & Forecast, 2018-2028
4.5.1 Contact Center AI Software Market Size and Y-o-Y Growth
4.5.2 Contact Center AI Software Market Absolute $ Opportunity
Chapter 5 Global Contact Center AI Software Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Contact Center AI Software Market Size Forecast by Type
5.2.1 Cloud-Based Type
5.2.2 On-Premise Type
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Contact Center AI Software Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Contact Center AI Software Market Size Forecast by Applications
6.2.1 Banking
6.2.2 Financial Services
6.2.3 and Insurance (BFSI)
6.2.4 Retail and Consumer Goods
6.2.5 IT and Telecom
6.2.6 Healthcare
6.2.7 Travel and Hospitality
6.2.8 Government
6.2.9 Media and Entertainment
6.2.10 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Contact Center AI Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Contact Center AI Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Contact Center AI Software Analysis and Forecast
9.1 Introduction
9.2 North America Contact Center AI Software Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Contact Center AI Software Market Size Forecast by Type
9.6.1 Cloud-Based Type
9.6.2 On-Premise Type
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Contact Center AI Software Market Size Forecast by Applications
9.10.1 Banking
9.10.2 Financial Services
9.10.3 and Insurance (BFSI)
9.10.4 Retail and Consumer Goods
9.10.5 IT and Telecom
9.10.6 Healthcare
9.10.7 Travel and Hospitality
9.10.8 Government
9.10.9 Media and Entertainment
9.10.10 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Contact Center AI Software Analysis and Forecast
10.1 Introduction
10.2 Europe Contact Center AI Software Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Contact Center AI Software Market Size Forecast by Type
10.6.1 Cloud-Based Type
10.6.2 On-Premise Type
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Contact Center AI Software Market Size Forecast by Applications
10.10.1 Banking
10.10.2 Financial Services
10.10.3 and Insurance (BFSI)
10.10.4 Retail and Consumer Goods
10.10.5 IT and Telecom
10.10.6 Healthcare
10.10.7 Travel and Hospitality
10.10.8 Government
10.10.9 Media and Entertainment
10.10.10 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Contact Center AI Software Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Contact Center AI Software Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Contact Center AI Software Market Size Forecast by Type
11.6.1 Cloud-Based Type
11.6.2 On-Premise Type
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Contact Center AI Software Market Size Forecast by Applications
11.10.1 Banking
11.10.2 Financial Services
11.10.3 and Insurance (BFSI)
11.10.4 Retail and Consumer Goods
11.10.5 IT and Telecom
11.10.6 Healthcare
11.10.7 Travel and Hospitality
11.10.8 Government
11.10.9 Media and Entertainment
11.10.10 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Contact Center AI Software Analysis and Forecast
12.1 Introduction
12.2 Latin America Contact Center AI Software Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Contact Center AI Software Market Size Forecast by Type
12.6.1 Cloud-Based Type
12.6.2 On-Premise Type
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Contact Center AI Software Market Size Forecast by Applications
12.10.1 Banking
12.10.2 Financial Services
12.10.3 and Insurance (BFSI)
12.10.4 Retail and Consumer Goods
12.10.5 IT and Telecom
12.10.6 Healthcare
12.10.7 Travel and Hospitality
12.10.8 Government
12.10.9 Media and Entertainment
12.10.10 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Contact Center AI Software Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Contact Center AI Software Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Contact Center AI Software Market Size Forecast by Type
13.6.1 Cloud-Based Type
13.6.2 On-Premise Type
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Contact Center AI Software Market Size Forecast by Applications
13.10.1 Banking
13.10.2 Financial Services
13.10.3 and Insurance (BFSI)
13.10.4 Retail and Consumer Goods
13.10.5 IT and Telecom
13.10.6 Healthcare
13.10.7 Travel and Hospitality
13.10.8 Government
13.10.9 Media and Entertainment
13.10.10 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Contact Center AI Software Market: Competitive Dashboard
14.2 Global Contact Center AI Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Oracle Corporation
14.3.2 SAP SE
14.3.3 Alcatel-Lucent Enterprise
14.3.4 Avaya
14.3.5 Mitel
14.3.6 Nextiva
14.3.7 VoIP Logic
14.3.8 Asterisk
14.3.9 Elastix
14.3.10 NEC
14.3.11 RingCentral
14.3.12 Five9
14.3.13 NICE in Contact
14.3.14 Aspect
14.3.15 8x8
14.3.16 Inteliwise
14.3.17 Cisco Systems
