Industry Growth Insights published a new data on “Contact Center Analytics Software Market”. The research report is titled “Contact Center Analytics Software Market research by Types (Speech Analytics, Cross-channel Analytics, Predictive Analytics, Performance Analytics, Text Analytics), By Applications (Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management), By Players/Companies Cisco Systems, Inc. (US), Genpact Limited (Bermuda), Verint Systems Inc. (US), X8 Inc. (US), Genesys (US), Oracle Corporation (US), Mitel Networks Corporation (Canada), SAP SE (Germany), NICE Ltd. (Israel), Enghouse Interactive (US), Five9, Inc. (US), CallMiner (US), Servion Global Solutions (India)”.
Scope Of The Report
Report Attributes
Report Details
Report Title
Contact Center Analytics Software Market Research Report
By Type
Speech Analytics, Cross-channel Analytics, Predictive Analytics, Performance Analytics, Text Analytics
By Application
Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management
By Companies
Cisco Systems, Inc. (US), Genpact Limited (Bermuda), Verint Systems Inc. (US), X8 Inc. (US), Genesys (US), Oracle Corporation (US), Mitel Networks Corporation (Canada), SAP SE (Germany), NICE Ltd. (Israel), Enghouse Interactive (US), Five9, Inc. (US), CallMiner (US), Servion Global Solutions (India)
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
139
Number of Tables & Figures
98
Customization Available
Yes, the report can be customized as per your need.
Global Contact Center Analytics Software Market Report Segments:
The global Contact Center Analytics Software market is segmented on the basis of:
Types
Speech Analytics, Cross-channel Analytics, Predictive Analytics, Performance Analytics, Text Analytics
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Cisco Systems, Inc. (US)
- Genpact Limited (Bermuda)
- Verint Systems Inc. (US)
- X8 Inc. (US)
- Genesys (US)
- Oracle Corporation (US)
- Mitel Networks Corporation (Canada)
- SAP SE (Germany)
- NICE Ltd. (Israel)
- Enghouse Interactive (US)
- Five9, Inc. (US)
- CallMiner (US)
- Servion Global Solutions (India)
Highlights of The Contact Center Analytics Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Speech Analytics
- Cross-channel Analytics
- Predictive Analytics
- Performance Analytics
- Text Analytics
- By Application:
- Log Management
- Risk and Compliance Management
- Real-Time Monitoring and Reporting
- Workforce Management
- Customer Experience Management
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Contact Center Analytics Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Contact center analytics software is a software application that helps contact centers track and analyze customer interactions. It can help identify problems with customer service, optimize call routing, and improve the efficiency of customer interactions.
Some of the key players operating in the contact center analytics software market are Cisco Systems, Inc. (US), Genpact Limited (Bermuda), Verint Systems Inc. (US), X8 Inc. (US), Genesys (US), Oracle Corporation (US), Mitel Networks Corporation (Canada), SAP SE (Germany), NICE Ltd. (Israel), Enghouse Interactive (US), Five9, Inc. (US), CallMiner (US), Servion Global Solutions (India).
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Contact Center Analytics Software Market Overview 4.1 Introduction 4.1.1 Market Taxonomy 4.1.2 Market Definition 4.1.3 Macro-Economic Factors Impacting the Market Growth 4.2 Contact Center Analytics Software Market Dynamics 4.2.1 Market Drivers 4.2.2 Market Restraints 4.2.3 Market Opportunity 4.3 Contact Center Analytics Software Market - Supply Chain Analysis 4.3.1 List of Key Suppliers 4.3.2 List of Key Distributors 4.3.3 List of Key Consumers 4.4 Key Forces Shaping the Contact Center Analytics Software Market 4.4.1 Bargaining Power of Suppliers 4.4.2 Bargaining Power of Buyers 4.4.3 Threat of Substitution 4.4.4 Threat of New Entrants 4.4.5 Competitive Rivalry 4.5 Global Contact Center Analytics Software Market Size & Forecast, 2020-2028 4.5.1 Contact Center Analytics Software Market Size and Y-o-Y Growth 4.5.2 Contact Center Analytics Software Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Speech Analytics
5.2.2 Cross-channel Analytics
5.2.3 Predictive Analytics
5.2.4 Performance Analytics
5.2.5 Text Analytics
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Log Management
6.2.2 Risk and Compliance Management
6.2.3 Real-Time Monitoring and Reporting
6.2.4 Workforce Management
6.2.5 Customer Experience Management
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Contact Center Analytics Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Contact Center Analytics Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Speech Analytics
9.6.2 Cross-channel Analytics
9.6.3 Predictive Analytics
9.6.4 Performance Analytics
9.6.5 Text Analytics
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Log Management
9.10.2 Risk and Compliance Management
9.10.3 Real-Time Monitoring and Reporting
9.10.4 Workforce Management
9.10.5 Customer Experience Management
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Speech Analytics
10.6.2 Cross-channel Analytics
10.6.3 Predictive Analytics
10.6.4 Performance Analytics
10.6.5 Text Analytics
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Log Management
10.10.2 Risk and Compliance Management
10.10.3 Real-Time Monitoring and Reporting
10.10.4 Workforce Management
10.10.5 Customer Experience Management
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Speech Analytics
11.6.2 Cross-channel Analytics
11.6.3 Predictive Analytics
11.6.4 Performance Analytics
11.6.5 Text Analytics
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Log Management
11.10.2 Risk and Compliance Management
11.10.3 Real-Time Monitoring and Reporting
11.10.4 Workforce Management
11.10.5 Customer Experience Management
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Speech Analytics
12.6.2 Cross-channel Analytics
12.6.3 Predictive Analytics
12.6.4 Performance Analytics
12.6.5 Text Analytics
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Log Management
12.10.2 Risk and Compliance Management
12.10.3 Real-Time Monitoring and Reporting
12.10.4 Workforce Management
12.10.5 Customer Experience Management
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Speech Analytics
13.6.2 Cross-channel Analytics
13.6.3 Predictive Analytics
13.6.4 Performance Analytics
13.6.5 Text Analytics
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Log Management
13.10.2 Risk and Compliance Management
13.10.3 Real-Time Monitoring and Reporting
13.10.4 Workforce Management
13.10.5 Customer Experience Management
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Contact Center Analytics Software Market: Competitive Dashboard
14.2 Global Contact Center Analytics Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Cisco Systems, Inc. (US)
14.3.2 Genpact Limited (Bermuda)
14.3.3 Verint Systems Inc. (US)
14.3.4 X8 Inc. (US)
14.3.5 Genesys (US)
14.3.6 Oracle Corporation (US)
14.3.7 Mitel Networks Corporation (Canada)
14.3.8 SAP SE (Germany)
14.3.9 NICE Ltd. (Israel)
14.3.10 Enghouse Interactive (US)
14.3.11 Five9, Inc. (US)
14.3.12 CallMiner (US)
14.3.13 Servion Global Solutions (India)