Market Overview:
The global contact management system market is expected to grow at a CAGR of 10.8% from 2018 to 2030. The growth of the market can be attributed to the increasing demand for cloud-based contact management systems and the growing adoption of contact management systems by small and medium enterprises (SMEs). The global contact management system market is segmented on the basis of type, application, and region. On the basis of type, the market is segmented into cloud-based and on-premise. Cloud-based contact management systems are expected to grow at a higher CAGR than on-premise systems during the forecast period. This can be attributed to their low cost, easy deployment, and scalability features.
Product Definition:
A contact management system is a computer software application used to store contact information for individuals or businesses. The importance of a contact management system is that it allows the user to keep track of all contacts in one place, eliminating the need to search through emails, address books, and other documents for information on specific contacts. Additionally, many contact management systems include features such as email marketing and lead tracking which can help businesses grow their customer base.
Cloud Based:
Cloud-based software is a type of software service that provides functionality to its users through the internet. It offers various benefits such as easy access, flexibility, and cost effectiveness which has resulted in increased demand from small and medium businesses. The rapid increase in the number of SMBs has led to increased adoption of cloud based solutions for ease of use and cost efficiency.
On-Premise:
On-premise software is a type of cloud computing software that is installed and used on the end user's premises. The end-user can access the software through a computer or device that has an internet connection. On-premise solutions are often preferred by large organizations as they have more than one server for data storage, which helps them to avoid any data loss.
Application Insights:
The large enterprise segment dominated the global contact management system market in 2017. This can be attributed to factors such as high investments by large enterprises for efficient customer engagement and improved customer experience. Furthermore, growing demand for CRM solutions from various departments within an organization, including sales, marketing and service centers is expected to drive the growth of this segment over the forecast period.
The SMEs' application segment is expected to register a significant CAGR of XX% over the forecast period owing to increasing penetration of small businesses across regions coupled with rising awareness about effective customer engagement practices among these companies. The need for effective communication between different departments within a business firm so as to provide better services/products has led many small businesses towards implementing CRM solutions in their operations. Thus, numerous smaller organizations are opting for cloud-based or on-premise CRM systems depending upon their budget constraints and technical expertise required by them respectively.
Regional Analysis:
North America dominated the global market in 2017. The growth of contact management systems in North America can be attributed to the presence of a large number of CRM vendors, such as Salesforce.com, Microsoft Corporation, and Oracle Corporation; growing adoption of cloud computing technologies among enterprises; and high demand for advanced customer relationship management solutions among small & medium enterprises (SMEs). Moreover, increasing demand for mobile devices is also expected to drive regional market growth over the forecast period.
Asia Pacific is anticipated to emerge as the fastest-growing region during the forecast period owing to factors such as increasing penetration of internet users; rising smartphone penetration; rapid development in e-commerce industry due to digitalization & globalization trends along with changing consumer behavior patterns towards convenience shopping thereby driving need for effective customer communication tools that enable efficient collaboration between organizations thus fueling regional market growth over next eight years.
Growth Factors:
- Increasing demand for customer relationship management (CRM) software to manage customer interactions and data across different channels
- Rising adoption of cloud-based contact management systems by small and medium businesses (SMBs) due to the lower cost and easy deployment
- Proliferation of social media platforms that have led to an increase in the number of customer contacts, which is driving the demand for contact management systems
- Growing need to improve organizational efficiency and productivity through better coordination and communication among employees
- Emergence of big data analytics that can help organizations derive insights from large volumes of customer data for improving marketing campaigns, product offerings, etc
Scope Of The Report
Report Attributes
Report Details
Report Title
Contact Management System Market Research Report
By Type
Cloud Based, On-Premise
By Application
Large Enterprise, SMEs
By Companies
Salesforce, Zoho, Sage, OnContact, Act, Pipedrive, SalesNexus, NetSuite, TeamWox, SugarCRM, Maximizer CRM, Infusionsoft, Insightly, OfficeClip, Freshsales, HubSpot Sales, InfoFlo, Teamgate, LeadExec, ProWorkflow, Chime, Google Contacts, CoContacts, Evercontact, Hyperoffice, Freshsales CRM
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
245
Number of Tables & Figures
172
Customization Available
Yes, the report can be customized as per your need.
Global Contact Management System Market Report Segments:
The global Contact Management System market is segmented on the basis of:
Types
Cloud Based, On-Premise
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprise, SMEs
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Salesforce
- Zoho
- Sage
- OnContact
- Act
- Pipedrive
- SalesNexus
- NetSuite
- TeamWox
- SugarCRM
- Maximizer CRM
- Infusionsoft
- Insightly
- OfficeClip
- Freshsales
- HubSpot Sales
- InfoFlo
- Teamgate
- LeadExec
- ProWorkflow
- Chime
- Google Contacts
- CoContacts
- Evercontact
- Hyperoffice
- Freshsales CRM
Highlights of The Contact Management System Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud Based
- On-Premise
- By Application:
- Large Enterprise
- SMEs
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Contact Management System Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
A contact management system (CMS) is a software application that helps manage and track the relationships between people, organizations, or other entities. It can include features for managing email addresses, calendar entries, and notes.
Some of the major companies in the contact management system market are Salesforce, Zoho, Sage, OnContact, Act, Pipedrive, SalesNexus, NetSuite, TeamWox, SugarCRM, Maximizer CRM, Infusionsoft, Insightly, OfficeClip, Freshsales, HubSpot Sales, InfoFlo, Teamgate, LeadExec, ProWorkflow, Chime, Google Contacts, CoContacts, Evercontact, Hyperoffice, Freshsales CRM.
The contact management system market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Contact Management System Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Contact Management System Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Contact Management System Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Contact Management System Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Contact Management System Market Size & Forecast, 2018-2028
4.5.1 Contact Management System Market Size and Y-o-Y Growth
4.5.2 Contact Management System Market Absolute $ Opportunity
Chapter 5 Global Contact Management System Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Contact Management System Market Size Forecast by Type
5.2.1 Cloud Based
5.2.2 On-Premise
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Contact Management System Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Contact Management System Market Size Forecast by Applications
6.2.1 Large Enterprise
6.2.2 SMEs
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Contact Management System Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Contact Management System Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Contact Management System Analysis and Forecast
9.1 Introduction
9.2 North America Contact Management System Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Contact Management System Market Size Forecast by Type
9.6.1 Cloud Based
9.6.2 On-Premise
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Contact Management System Market Size Forecast by Applications
9.10.1 Large Enterprise
9.10.2 SMEs
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Contact Management System Analysis and Forecast
10.1 Introduction
10.2 Europe Contact Management System Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Contact Management System Market Size Forecast by Type
10.6.1 Cloud Based
10.6.2 On-Premise
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Contact Management System Market Size Forecast by Applications
10.10.1 Large Enterprise
10.10.2 SMEs
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Contact Management System Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Contact Management System Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Contact Management System Market Size Forecast by Type
11.6.1 Cloud Based
11.6.2 On-Premise
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Contact Management System Market Size Forecast by Applications
11.10.1 Large Enterprise
11.10.2 SMEs
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Contact Management System Analysis and Forecast
12.1 Introduction
12.2 Latin America Contact Management System Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Contact Management System Market Size Forecast by Type
12.6.1 Cloud Based
12.6.2 On-Premise
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Contact Management System Market Size Forecast by Applications
12.10.1 Large Enterprise
12.10.2 SMEs
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Contact Management System Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Contact Management System Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Contact Management System Market Size Forecast by Type
13.6.1 Cloud Based
13.6.2 On-Premise
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Contact Management System Market Size Forecast by Applications
13.10.1 Large Enterprise
13.10.2 SMEs
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Contact Management System Market: Competitive Dashboard
14.2 Global Contact Management System Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Salesforce
14.3.2 Zoho
14.3.3 Sage
14.3.4 OnContact
14.3.5 Act
14.3.6 Pipedrive
14.3.7 SalesNexus
14.3.8 NetSuite
14.3.9 TeamWox
14.3.10 SugarCRM
14.3.11 Maximizer CRM
14.3.12 Infusionsoft
14.3.13 Insightly
14.3.14 OfficeClip
14.3.15 Freshsales
14.3.16 HubSpot Sales
14.3.17 InfoFlo
14.3.18 Teamgate
14.3.19 LeadExec
14.3.20 ProWorkflow
14.3.21 Chime
14.3.22 Google Contacts
14.3.23 CoContacts
14.3.24 Evercontact
14.3.25 Hyperoffice
14.3.26 Freshsales CRM
