Market Overview:
The global digital customer onboarding software market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based and web-based customer onboarding software solutions by banks, insurance companies, securities firms, and mutual funds across the globe. Additionally, the growing need for streamlining and automating customer on-boarding processes is also contributing to the growth of this market.
Product Definition:
Digital customer onboarding software is a type of computer program that helps businesses to manage and track the process of new customers signing up for services or products online. The software can automate many of the steps in the process, such as sending welcome emails, setting up account passwords, and tracking customer interactions. This can help businesses to improve their customer service and increase sales.
Cloud-Based:
Cloud-based Customer Onboarding (COO) is a software-as-a-service application that assists organizations in providing an automated and personalized experience to their customers. The primary function of COO includes customer engagement through multiple touchpoints such as email, SMS, social media platforms, website chat boxes and phone numbers.
Web-Based:
The web-based software is used to provide a customized and personalized experience to the customers. The digital customer onboarding software helps in enhancing the relationship with customers by providing an automated process for onboarding, which includes creating new accounts, profiles, and user journeys. It also helps in capturing data from various sources such as social media platforms and e-commerce websites using cookies.
Application Insights:
The global digital customer onboarding software market is segmented by application into banks, insurance, securities and funds. The banks application segment accounted for the largest market share in 2017 owing to the high volume of transactions that require authentication and authorization. Moreover, a rise in e-commerce has led to an increase in the number of customers signing up for various services over a period of time. This has increased demand for automated solutions that can efficiently handle large volumes of data entry across multiple channels simultaneously.
The growing adoption of mobile banking among consumers coupled with an increasing number of financial institutions offering mobile apps is expected to drive growth over the forecast period. Furthermore, companies such as Intuit Inc., QuickBooks Online Transfer Service GmbH & Co Kgaa (Intuit), Freshsales Ltd.
Regional Analysis:
North America dominated the global market in 2017. The region is expected to maintain its dominance over the forecast period as well. This can be attributed to high internet penetration, technological advancements, and increased focus of governments on financial inclusion and digitalization. Moreover, growing preference for mobile banking across this region is anticipated to drive regional growth during the forecast period.
Asia Pacific is expected to witness significant growth over the next eight years owing to increasing smartphone adoption in emerging economies such as India and China along with other factors such as improved internet infrastructure development and rising demand for digital services among customers.
Growth Factors:
- Increasing demand for customer onboarding software from small and medium-sized businesses (SMBs) due to the growing need to improve customer experience and reduce the time to market.
- The increasing demand for digital transformation across all industries is driving the adoption of customer onboarding software, as it helps organizations automate and digitize their processes.
- The rising trend of Bring Your Own Device (BYOD) is also contributing to the growth of customer onboarding software, as employees are more comfortable using their own devices for work purposes.
- Rapid advancements in technology are enabling new features in customer onboarding software that help organizations personalize their user experience according to individual preferences and needs.
Scope Of The Report
Report Attributes
Report Details
Report Title
Digital Customer Onboarding Software Market Research Report
By Type
Cloud-Based, Web-Based
By Application
Bank, Insurance, Securities, Fund
By Companies
Akcelerant (Temenos), Backbase, Agreement Express, Bankingly, ebankIT, Fenergo, Know Your Customer, Tagit, Pegasystems, W.UP, Zenoo
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
164
Number of Tables & Figures
115
Customization Available
Yes, the report can be customized as per your need.
Global Digital Customer Onboarding Software Market Report Segments:
The global Digital Customer Onboarding Software market is segmented on the basis of:
Types
Cloud-Based, Web-Based
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Bank, Insurance, Securities, Fund
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Akcelerant (Temenos)
- Backbase
- Agreement Express
- Bankingly
- ebankIT
- Fenergo
- Know Your Customer
- Tagit
- Pegasystems
- W.UP
- Zenoo
Highlights of The Digital Customer Onboarding Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud-Based
- Web-Based
- By Application:
- Bank
- Insurance
- Securities
- Fund
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Digital Customer Onboarding Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Digital customer onboarding software is a software application that helps businesses and organizations to automate the process of onboarding new customers, or customers who have recently changed their contact information. This can include tasks such as creating a customer profile, setting up an account, and receiving notifications about important updates.
Some of the major companies in the digital customer onboarding software market are Akcelerant (Temenos), Backbase, Agreement Express, Bankingly, ebankIT, Fenergo, Know Your Customer, Tagit, Pegasystems, W.UP, Zenoo.
The digital customer onboarding software market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Digital Customer Onboarding Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Digital Customer Onboarding Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Digital Customer Onboarding Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Digital Customer Onboarding Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Digital Customer Onboarding Software Market Size & Forecast, 2018-2028
4.5.1 Digital Customer Onboarding Software Market Size and Y-o-Y Growth
4.5.2 Digital Customer Onboarding Software Market Absolute $ Opportunity
Chapter 5 Global Digital Customer Onboarding Software Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Digital Customer Onboarding Software Market Size Forecast by Type
5.2.1 Cloud-Based
5.2.2 Web-Based
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Digital Customer Onboarding Software Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Digital Customer Onboarding Software Market Size Forecast by Applications
6.2.1 Bank
6.2.2 Insurance
6.2.3 Securities
6.2.4 Fund
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Digital Customer Onboarding Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Digital Customer Onboarding Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Digital Customer Onboarding Software Analysis and Forecast
9.1 Introduction
9.2 North America Digital Customer Onboarding Software Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Digital Customer Onboarding Software Market Size Forecast by Type
9.6.1 Cloud-Based
9.6.2 Web-Based
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Digital Customer Onboarding Software Market Size Forecast by Applications
9.10.1 Bank
9.10.2 Insurance
9.10.3 Securities
9.10.4 Fund
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Digital Customer Onboarding Software Analysis and Forecast
10.1 Introduction
10.2 Europe Digital Customer Onboarding Software Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Digital Customer Onboarding Software Market Size Forecast by Type
10.6.1 Cloud-Based
10.6.2 Web-Based
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Digital Customer Onboarding Software Market Size Forecast by Applications
10.10.1 Bank
10.10.2 Insurance
10.10.3 Securities
10.10.4 Fund
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Digital Customer Onboarding Software Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Digital Customer Onboarding Software Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Digital Customer Onboarding Software Market Size Forecast by Type
11.6.1 Cloud-Based
11.6.2 Web-Based
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Digital Customer Onboarding Software Market Size Forecast by Applications
11.10.1 Bank
11.10.2 Insurance
11.10.3 Securities
11.10.4 Fund
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Digital Customer Onboarding Software Analysis and Forecast
12.1 Introduction
12.2 Latin America Digital Customer Onboarding Software Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Digital Customer Onboarding Software Market Size Forecast by Type
12.6.1 Cloud-Based
12.6.2 Web-Based
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Digital Customer Onboarding Software Market Size Forecast by Applications
12.10.1 Bank
12.10.2 Insurance
12.10.3 Securities
12.10.4 Fund
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Digital Customer Onboarding Software Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Digital Customer Onboarding Software Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Digital Customer Onboarding Software Market Size Forecast by Type
13.6.1 Cloud-Based
13.6.2 Web-Based
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Digital Customer Onboarding Software Market Size Forecast by Applications
13.10.1 Bank
13.10.2 Insurance
13.10.3 Securities
13.10.4 Fund
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Digital Customer Onboarding Software Market: Competitive Dashboard
14.2 Global Digital Customer Onboarding Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Akcelerant (Temenos)
14.3.2 Backbase
14.3.3 Agreement Express
14.3.4 Bankingly
14.3.5 ebankIT
14.3.6 Fenergo
14.3.7 Know Your Customer
14.3.8 Tagit
14.3.9 Pegasystems
14.3.10 W.UP
14.3.11 Zenoo
