Market Overview:
CPaaS is a platform that enables businesses to communicate with their customers and employees through voice, video, and text messaging. CPaaS providers offer a suite of standardized services that allow businesses to quickly deploy communications applications without the need for custom development. The global CPaaS market is expected to grow from USD 2.5 billion in 2018 to USD 10.8 billion by 2030, at a CAGR of 23.7% during the forecast period.
 Industry Outlook.svg)
Product Definition:
A CPaaS provider delivers a cloud-based platform for enterprises to develop, deploy, and manage communications applications. The provider offers APIs that give enterprises the ability to integrate communications capabilities into their existing applications.
Customized Service:
Customized service is a term used to define the offering by Service Providers (SPs) that allows customers to select specific services and products according to their requirements. The customized service offerings help enterprises in saving time, reducing costs, and improving the quality of business operations. It also helps SPs in gaining a competitive advantage over other players operating in the market by providing them with an edge over customized solutions for customer needs.
Standardized Service:
Standardized service is a set of rules and guidelines that help in establishing a consistent communication experience for the end-users. It helps enterprises to achieve better operational efficiency, enhance collaboration among various departments within an organization, and improve customer services.
In today’s world where organizations are moving towards adopting cloud-based solutions for their business operations; it becomes essential to provide quality services to customers so that they can continue their work seamlessly across different platforms.
Application Insights:
The service is used by SMEs for communication and collaboration applications. The segment accounted for the largest market share in 2017 and is expected to continue its dominance over the forecast period. This can be attributed to factors such as increasing penetration of social media, need for small business owners to communicate effectively with employees, partners and customers, growing demand from startups & mid-sized companies for web conferencing & audio/video communications, etc.
Large enterprises are also adopting this technology rapidly owing to various benefits it offers including improved employee productivity through video collaboration tools supported by real-time document sharing capabilities; enhanced customer experience through online meetings & conference calls; reduced costs associated with hardware installation & maintenance; etc. Furthermore, these platforms offer customized services based on an organization¢â‚¬â„¢s specific requirements which helps enterprises enhance their productivity while reducing costs associated with hardware installations or maintenance efforts.
Regional Analysis:
North America dominated the global market in 2017. The growth of the region can be attributed to increased adoption of cloud-based communication solutions by enterprises for enhanced collaboration and productivity. Moreover, presence of a large number of vendors offering customized and standardized services based on communication needs is expected to drive regional market growth over the forecast period.
The Asia Pacific region is anticipated to witness significant growth over the forecast period owing to increasing demand for internet-enabled applications from SMEs as well as large enterprises in countries such as China, India, Australia, Singapore and Japan. Furthermore, rising trend towards mobile workforce optimization is further expected to fuel regional demand during the forecast period. Additionally, growing popularity social media platforms such as Facebook Inc.; Twitter; Google+; Line; Weibo has boosted consumer usage across this region which subsequently drives CPaaS deployment scenario thereby driving industry expansionary trends across this region at a significant rate compared with other regions globally during same time span (2018 - 2030).
Growth Factors:
- Increased demand for real-time communications and collaboration
- Rapid proliferation of mobile devices and BYOD policies
- Proliferation of cloud-based services and applications
- Emergence of new communication channels, such as chatbots and voice assistants
- Growing need for secure, compliant communications
Scope Of The Report
Report Attributes
Report Details
Report Title
Enterprise Communications Platform as a Service (CPaaS) Market Research Report
By Type
Customized Service, Standardized Service
By Application
SME (Small and Medium Enterprises), Large Enterprise
By Companies
Twilio, Nexmo (Vonage), Mitel, Vidyo (Enghouse Systems), Sonar, Voxbone, Bandwidth, MessageBird, Infobip, Plum Voice, Plivo, Sinch, Zenvia, RingCentral, Soprano Design, Alcatel Lucent Enterprise (ALE), Wavy, Pontaltech
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
179
Number of Tables & Figures
126
Customization Available
Yes, the report can be customized as per your need.
Global Enterprise Communications Platform as a Service (CPaaS) Market Report Segments:
The global Enterprise Communications Platform as a Service (CPaaS) market is segmented on the basis of:
Types
Customized Service, Standardized Service
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
SME (Small and Medium Enterprises), Large Enterprise
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Twilio
- Nexmo (Vonage)
- Mitel
- Vidyo (Enghouse Systems)
- Sonar
- Voxbone
- Bandwidth
- MessageBird
- Infobip
- Plum Voice
- Plivo
- Sinch
- Zenvia
- RingCentral
- Soprano Design
- Alcatel Lucent Enterprise (ALE)
- Wavy
- Pontaltech
 Market Overview.svg)
Highlights of The Enterprise Communications Platform as a Service (CPaaS) Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Customized Service
- Standardized Service
- By Application:
- SME (Small and Medium Enterprises)
- Large Enterprise
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Enterprise Communications Platform as a Service (CPaaS) Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
 Market Statistics.svg)
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Enterprise Communications Platform as a Service (CPaaS) is a cloud-based platform that enables organizations to manage and orchestrate their communications infrastructure. CPaaS can include features such as voice, video, messaging, collaboration, and presence.
Some of the major players in the enterprise communications platform as a service (cpaas) market are Twilio, Nexmo (Vonage), Mitel, Vidyo (Enghouse Systems), Sonar, Voxbone, Bandwidth, MessageBird, Infobip, Plum Voice, Plivo, Sinch, Zenvia, RingCentral, Soprano Design, Alcatel Lucent Enterprise (ALE), Wavy, Pontaltech.
The enterprise communications platform as a service (cpaas) market is expected to grow at a compound annual growth rate of 23.7%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Enterprise Communications Platform as a Service (CPaaS) Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Enterprise Communications Platform as a Service (CPaaS) Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Enterprise Communications Platform as a Service (CPaaS) Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Enterprise Communications Platform as a Service (CPaaS) Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Enterprise Communications Platform as a Service (CPaaS) Market Size & Forecast, 2018-2028
4.5.1 Enterprise Communications Platform as a Service (CPaaS) Market Size and Y-o-Y Growth
4.5.2 Enterprise Communications Platform as a Service (CPaaS) Market Absolute $ Opportunity
Chapter 5 Global Enterprise Communications Platform as a Service (CPaaS) Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Type
5.2.1 Customized Service
5.2.2 Standardized Service
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Enterprise Communications Platform as a Service (CPaaS) Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Applications
6.2.1 SME (Small and Medium Enterprises)
6.2.2 Large Enterprise
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Enterprise Communications Platform as a Service (CPaaS) Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Enterprise Communications Platform as a Service (CPaaS) Analysis and Forecast
9.1 Introduction
9.2 North America Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Type
9.6.1 Customized Service
9.6.2 Standardized Service
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Applications
9.10.1 SME (Small and Medium Enterprises)
9.10.2 Large Enterprise
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Enterprise Communications Platform as a Service (CPaaS) Analysis and Forecast
10.1 Introduction
10.2 Europe Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Type
10.6.1 Customized Service
10.6.2 Standardized Service
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Applications
10.10.1 SME (Small and Medium Enterprises)
10.10.2 Large Enterprise
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Enterprise Communications Platform as a Service (CPaaS) Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Type
11.6.1 Customized Service
11.6.2 Standardized Service
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Applications
11.10.1 SME (Small and Medium Enterprises)
11.10.2 Large Enterprise
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Enterprise Communications Platform as a Service (CPaaS) Analysis and Forecast
12.1 Introduction
12.2 Latin America Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Type
12.6.1 Customized Service
12.6.2 Standardized Service
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Applications
12.10.1 SME (Small and Medium Enterprises)
12.10.2 Large Enterprise
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Enterprise Communications Platform as a Service (CPaaS) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Type
13.6.1 Customized Service
13.6.2 Standardized Service
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Enterprise Communications Platform as a Service (CPaaS) Market Size Forecast by Applications
13.10.1 SME (Small and Medium Enterprises)
13.10.2 Large Enterprise
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Enterprise Communications Platform as a Service (CPaaS) Market: Competitive Dashboard
14.2 Global Enterprise Communications Platform as a Service (CPaaS) Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Twilio
14.3.2 Nexmo (Vonage)
14.3.3 Mitel
14.3.4 Vidyo (Enghouse Systems)
14.3.5 Sonar
14.3.6 Voxbone
14.3.7 Bandwidth
14.3.8 MessageBird
14.3.9 Infobip
14.3.10 Plum Voice
14.3.11 Plivo
14.3.12 Sinch
14.3.13 Zenvia
14.3.14 RingCentral
14.3.15 Soprano Design
14.3.16 Alcatel Lucent Enterprise (ALE)
14.3.17 Wavy
14.3.18 Pontaltech
