Market Overview:
The global pharmaceutical customer relationship management (CRM) software market is expected to grow at a CAGR of 10.8% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for CRM software from pharmaceutical organizations, contract research organizations, and others. Additionally, the growing trend of cloud-based CRM software is also contributing to the growth of this market. However, lack of awareness about CRM software among small and medium-sized enterprises is restraining the growth of this market.
 Software Industry Outlook.svg)
Product Definition:
Pharmaceutical CRM software is a system used by pharmaceutical companies to manage customer interactions and track customer data. This software can help companies keep track of what products customers are interested in, how often they purchase products, and any feedback or complaints that customers may have. Pharmaceutical CRM software can also help companies target specific customers with marketing campaigns and product promotions.
On-Premise:
On-premise is a type of cloud computing in which the software and data are stored on the server of the service provider. The information being stored includes system configuration files, emails, database records, and other crucial information related to business operations. In this model there is no reliance on a third-party for storage or processing as it's done in a centralized fashion within the premises of an organization.
Cloud:
Cloud and it's usage in Pharmaceutical Customer Relationship Management (CRM) Software market is expected to grow at a significant rate over the forecast period. Cloud computing has evolved from being a novelty to being an integral part of business strategies across all industries. The evolution of cloud computing has transformed the way organizations manage their information technology infrastructure, which is expected to drive growth in this industry over the next seven years.
Application Insights:
The pharmaceutical organizations segment dominated the global pharmaceutical CRM software market in 2017. The segment is expected to maintain its dominance over the forecast period owing to factors such as large number of applications, high adoption rate and increasing demand for patient engagement solutions among other services.
The Contract Research Organizations (CRO) application segment is expected to register a significant CAGR during the forecast period owing to growing need for managing projects effectively with improved efficiency and effectiveness. Furthermore, growing government initiatives on improving healthcare delivery systems are further anticipated to drive growth in this sector over the coming years.
Pharmaceutical CRM software has enabled Contract Manufacturing Organizations (CMOs) and Pharmaceutical ingredient manufacturers (PIMs)to manage their customers, suppliers & partners better by generating insights from data collected from various sources such as sales & marketing database, manufacturing information system etc.
Regional Analysis:
North America dominated the global pharmaceutical CRM software market in 2017. This can be attributed to the presence of a large number of players, high adoption rate of advanced technologies, and increasing healthcare expenditure in this region. Moreover, growing demand for new drug development coupled with stringent regulatory guidelines is expected to drive regional growth over the forecast period.
Asia Pacific is anticipated to witness lucrative growth during the forecast period owing to factors such as improving healthcare infrastructure and rising awareness about CRM software among customers.
Growth Factors:
- Increasing demand for better customer service and support by pharmaceutical companies to improve patient care.
- The need for more efficient and effective communication with customers, including physicians, pharmacists, and patients.
- Pharmaceutical CRM software can help manage sales leads more effectively and convert them into customers
- The ability to track customer interactions across different channels (phone, email, chat etc.)
Scope Of The Report
Report Attributes
Report Details
Report Title
Pharmaceutical Customer Relationship Management (CRM) Software Market Research Report
By Type
On-Premise, Cloud
By Application
Pharmaceutical Organizations, Contract Research Organizations, Others
By Companies
Adjetter, Medismo Technologies, Actis Sales Technologies, Synergistix, SoftDent, Bpm'online, Avidian Technologies Veeva Systems, CRMNXT, StayinFront
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
205
Number of Tables & Figures
144
Customization Available
Yes, the report can be customized as per your need.
Global Pharmaceutical Customer Relationship Management (CRM) Software Market Report Segments:
The global Pharmaceutical Customer Relationship Management (CRM) Software market is segmented on the basis of:
Types
On-Premise, Cloud
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Pharmaceutical Organizations, Contract Research Organizations, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Adjetter
- Medismo Technologies
- Actis Sales Technologies
- Synergistix
- SoftDent
- Bpm'online
- Avidian Technologies Veeva Systems
- CRMNXT
- StayinFront
 Software Market Overview.svg)
Highlights of The Pharmaceutical Customer Relationship Management (CRM) Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- On-Premise
- Cloud
- By Application:
- Pharmaceutical Organizations
- Contract Research Organizations
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Pharmaceutical Customer Relationship Management (CRM) Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
 Software Market Statistics.svg)
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Pharmaceutical CRM software is a computer application used to manage customer relationships. It helps pharmaceutical companies track and analyze customer data, identify and address customer needs, and develop marketing plans that are tailored to each individual customer.
Some of the major players in the pharmaceutical customer relationship management (crm) software market are Adjetter, Medismo Technologies, Actis Sales Technologies, Synergistix, SoftDent, Bpm'online, Avidian Technologies Veeva Systems, CRMNXT, StayinFront.
The pharmaceutical customer relationship management (crm) software market is expected to grow at a compound annual growth rate of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Pharmaceutical Customer Relationship Management (CRM) Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Pharmaceutical Customer Relationship Management (CRM) Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Pharmaceutical Customer Relationship Management (CRM) Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Pharmaceutical Customer Relationship Management (CRM) Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Pharmaceutical Customer Relationship Management (CRM) Software Market Size & Forecast, 2020-2028
4.5.1 Pharmaceutical Customer Relationship Management (CRM) Software Market Size and Y-o-Y Growth
4.5.2 Pharmaceutical Customer Relationship Management (CRM) Software Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 On-Premise
5.2.2 Cloud
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Pharmaceutical Organizations
6.2.2 Contract Research Organizations
6.2.3 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Pharmaceutical Customer Relationship Management (CRM) Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Pharmaceutical Customer Relationship Management (CRM) Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 On-Premise
9.6.2 Cloud
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Pharmaceutical Organizations
9.10.2 Contract Research Organizations
9.10.3 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 On-Premise
10.6.2 Cloud
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Pharmaceutical Organizations
10.10.2 Contract Research Organizations
10.10.3 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 On-Premise
11.6.2 Cloud
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Pharmaceutical Organizations
11.10.2 Contract Research Organizations
11.10.3 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 On-Premise
12.6.2 Cloud
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Pharmaceutical Organizations
12.10.2 Contract Research Organizations
12.10.3 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 On-Premise
13.6.2 Cloud
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Pharmaceutical Organizations
13.10.2 Contract Research Organizations
13.10.3 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Pharmaceutical Customer Relationship Management (CRM) Software Market: Competitive Dashboard
14.2 Global Pharmaceutical Customer Relationship Management (CRM) Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Adjetter
14.3.2 Medismo Technologies
14.3.3 Actis Sales Technologies
14.3.4 Synergistix
14.3.5 SoftDent
14.3.6 Bpm'online
14.3.7 Avidian Technologies Veeva Systems
14.3.8 CRMNXT
14.3.9 StayinFront
