Market Overview:
The global Salesforce services market is expected to grow at a CAGR of XX% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based CRM solutions and the growing trend of digital transformation. The Salesforce services market is segmented on the basis of type, application, and region. On the basis of type, it is divided into planning, implementation, and manage services. Implementation service dominates this market owing to its ability to provide end-to-end support for deploying Salesforce applications. By application, it is classified into financial services, retail sector, medicine sector other sectors such as transportation & logistics etc.).
Product Definition:
Salesforce Services is a cloud-based platform that enables businesses to manage their sales, customer service, and marketing operations. Salesforce Services is important because it provides businesses with the ability to manage their sales and customer service operations in a single platform. This can help businesses improve communication between departments, optimize workflows, and track progress on key goals.
Planning:
Planning is a tool that helps users to create and manage their plans, which are used for scheduling tasks. It also provides information about resource availability and forecasts future demand. Salesforce planning uses the same planning tools as used by sales force; it is an application within the service cloud that enables organizations to plan, control, and optimize their business processes through mobile devices using apps developed by Force.com development company or via web interface provided by Salesforce Inc.
Implementation:
Implementation is the process of installing or setting up a solution. It includes designing, building, and deploying an application or a set of applications that run on computers and mobile devices to deliver specific functionality required by clients. Implementation services are used in all types of software solutions such as CRM, B2C (Business to Consumer), B2B (Business to Business), e-commerce platforms, content management systems and portals among others.
Application Insights:
The other application segment includes the Salesforce1 implementation in Other industries such as healthcare, legal, telecom and media. The industry is growing at a rapid pace due to the advancements in technology and adoption of digital solutions. With an increasing number of startups adopting Salesforce1 for their business applications, demand for S1 services is also rising rapidly across various industry verticals.
The financial services application segment accounted for more than 25% revenue share in 2017 and is expected to witness significant growth over the forecast period owing to its wide use by banks, asset management companies & insurers for processing transactions efficiently.
Regional Analysis:
The North American region accounted for the largest share in 2017 and is expected to continue its dominance over the forecast period. The growth can be attributed to the presence of a large number of companies in U.S. that have adopted Salesforce as their primary business platform, along with high awareness about cloud computing among small & medium businesses (SMBs). Furthermore, increasing investments by market players such as Google Inc., Microsoft Corporation, IBM Corporation are strengthening regional growth further.
Asia Pacific is estimated to register significant growth over the forecast period owing to increasing adoption by enterprises from various industries such as retail and telecom for implementation of sales force automation solutions and services offering across different regions worldwide. Additionally, growing penetration of smartphones coupled with internet availability has increased usage of mobile apps that utilize Force Touch technology developed by Salesforce1 Foundation which provides real-time insights into customer experience thus boosting regional demand further.
Growth Factors:
- Increasing demand for cloud-based services: The Salesforce Services market is expected to grow at a rapid pace in the coming years, owing to the increasing demand for cloud-based services. Cloud-based services are gaining popularity among businesses as they offer several benefits such as scalability, flexibility, and cost efficiency.
- Proliferation of mobile devices and BYOD policies: The proliferation of mobile devices and the increasing trend of Bring Your Own Device (BYOD) policies are also contributing to the growth of the Salesforce Services market. With employees using their personal devices for work purposes, businesses are increasingly adopting cloud-based solutions that can be accessed from anywhere at any time.
- Rising need for customer engagement solutions: Another key factor driving the growth of the Salesforce Services market is the rising need for customer engagement solutions among businesses worldwide. Customer engagement solutions help organizations improve customer satisfaction levels and drive better business outcomes by providing a more personalized experience to customers across different channels such as web, social media, and call centers etcetera . 4) Growing adoption of CRM software: The growing adoption of CRM software is another major factor fuelingthegrowthoftheSalesforcetServicesmarket . CRMsoftwarehelpsbusinessesmanageandtrackcustomerdataefficientlyandeffectivelytosupporttheirsalesandmarketingefforts . 5) Emergenceof big data & analytics: Finally,theemergenceofbigdata&analy
Scope Of The Report
Report Attributes
Report Details
Report Title
Salesforce Services Market Research Report
By Type
Planning, Implementation, Manage
By Application
Financial Services, Retail, Medicine, Other
By Companies
Accenture PLC, IBM Corporation, Deloitte Touche Tohmatsu Limited, Capgemini, Cognizant, DXC Technology, NTT DATA Corporation, Wipro, Infosys Limited, Tech Mahindra Limited, Tata Consultancy Services, Fujitsu Limited, HCL Technologies Limited, Persistent Systems, PwC, Strategic Growth, SLALOM LLC, Simplus, VirtusaPolaris, Strategic Growth
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
207
Number of Tables & Figures
145
Customization Available
Yes, the report can be customized as per your need.
Global Salesforce Services Market Report Segments:
The global Salesforce Services market is segmented on the basis of:
Types
Planning, Implementation, Manage
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Financial Services, Retail, Medicine, Other
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- Accenture PLC
- IBM Corporation
- Deloitte Touche Tohmatsu Limited
- Capgemini
- Cognizant
- DXC Technology
- NTT DATA Corporation
- Wipro
- Infosys Limited
- Tech Mahindra Limited
- Tata Consultancy Services
- Fujitsu Limited
- HCL Technologies Limited
- Persistent Systems
- PwC
- Strategic Growth
- SLALOM LLC
- Simplus
- VirtusaPolaris
- Strategic Growth
Highlights of The Salesforce Services Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Planning
- Implementation
- Manage
- By Application:
- Financial Services
- Retail
- Medicine
- Other
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Salesforce Services Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
- Business Expansion Strategies
- Consumer Insights
- Understanding Competition Scenario
- Product & Brand Management
- Channel & Customer Management
- Identifying Appropriate Advertising Appeals
8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Salesforce Services is a suite of cloud-based applications that help companies manage customer relationships, sales processes and data. It includes tools for managing customers, leads, contacts and sales activities. Salesforce also offers a CRM platform that lets businesses manage their customers' data in one place.
Some of the major companies in the salesforce services market are Accenture PLC, IBM Corporation, Deloitte Touche Tohmatsu Limited, Capgemini, Cognizant, DXC Technology, NTT DATA Corporation, Wipro, Infosys Limited, Tech Mahindra Limited, Tata Consultancy Services, Fujitsu Limited, HCL Technologies Limited, Persistent Systems, PwC, Strategic Growth, SLALOM LLC, Simplus, VirtusaPolaris, Strategic Growth.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Salesforce Services Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Salesforce Services Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Salesforce Services Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Salesforce Services Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Salesforce Services Market Size & Forecast, 2018-2028
4.5.1 Salesforce Services Market Size and Y-o-Y Growth
4.5.2 Salesforce Services Market Absolute $ Opportunity
Chapter 5 Global Salesforce Services Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Salesforce Services Market Size Forecast by Type
5.2.1 Planning
5.2.2 Implementation
5.2.3 Manage
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Salesforce Services Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Salesforce Services Market Size Forecast by Applications
6.2.1 Financial Services
6.2.2 Retail
6.2.3 Medicine
6.2.4 Other
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Salesforce Services Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Salesforce Services Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Salesforce Services Analysis and Forecast
9.1 Introduction
9.2 North America Salesforce Services Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Salesforce Services Market Size Forecast by Type
9.6.1 Planning
9.6.2 Implementation
9.6.3 Manage
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Salesforce Services Market Size Forecast by Applications
9.10.1 Financial Services
9.10.2 Retail
9.10.3 Medicine
9.10.4 Other
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Salesforce Services Analysis and Forecast
10.1 Introduction
10.2 Europe Salesforce Services Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Salesforce Services Market Size Forecast by Type
10.6.1 Planning
10.6.2 Implementation
10.6.3 Manage
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Salesforce Services Market Size Forecast by Applications
10.10.1 Financial Services
10.10.2 Retail
10.10.3 Medicine
10.10.4 Other
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Salesforce Services Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Salesforce Services Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Salesforce Services Market Size Forecast by Type
11.6.1 Planning
11.6.2 Implementation
11.6.3 Manage
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Salesforce Services Market Size Forecast by Applications
11.10.1 Financial Services
11.10.2 Retail
11.10.3 Medicine
11.10.4 Other
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Salesforce Services Analysis and Forecast
12.1 Introduction
12.2 Latin America Salesforce Services Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Salesforce Services Market Size Forecast by Type
12.6.1 Planning
12.6.2 Implementation
12.6.3 Manage
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Salesforce Services Market Size Forecast by Applications
12.10.1 Financial Services
12.10.2 Retail
12.10.3 Medicine
12.10.4 Other
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Salesforce Services Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Salesforce Services Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Salesforce Services Market Size Forecast by Type
13.6.1 Planning
13.6.2 Implementation
13.6.3 Manage
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Salesforce Services Market Size Forecast by Applications
13.10.1 Financial Services
13.10.2 Retail
13.10.3 Medicine
13.10.4 Other
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Salesforce Services Market: Competitive Dashboard
14.2 Global Salesforce Services Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 Accenture PLC
14.3.2 IBM Corporation
14.3.3 Deloitte Touche Tohmatsu Limited
14.3.4 Capgemini
14.3.5 Cognizant
14.3.6 DXC Technology
14.3.7 NTT DATA Corporation
14.3.8 Wipro
14.3.9 Infosys Limited
14.3.10 Tech Mahindra Limited
14.3.11 Tata Consultancy Services
14.3.12 Fujitsu Limited
14.3.13 HCL Technologies Limited
14.3.14 Persistent Systems
14.3.15 PwC
14.3.16 Strategic Growth
14.3.17 SLALOM LLC
14.3.18 Simplus
14.3.19 VirtusaPolaris
14.3.20 Strategic Growth
