Market Overview:
The global service delivery automation market is expected to grow at a CAGR of 10.8% from 2018 to 2030. The growth of the market can be attributed to the increasing demand for automation in service delivery processes across different industries. IT process automation is expected to hold the largest share of the market during the forecast period, owing to its ability to improve efficiency and reduce costs in IT operations. Business process automation is also expected to grow at a high rate during the forecast period, as it helps organizations streamline their business processes and improve operational efficiency. North America is expected to hold the largest share of the global service delivery automation market in 2018, followed by Europe and Asia Pacific.
Product Definition:
Service Delivery Automation is the use of technology to manage and automate the delivery of services to customers. The goal of Service Delivery Automation is to improve service quality, efficiency, and customer satisfaction while reducing costs.
IT Process Automation:
IT process automation is the use of software to replace or automate manual processes in IT infrastructure. It helps improve efficiency and effectiveness by reducing repetitive tasks and improving time-to-market for new products & services. The technology has been around for decades, but only recently has it started gaining traction in the industry due to increased awareness about its benefits along with a surge in demand from small & medium enterprises (SMEs).
Business Process Automation:
Business process automation (BPA) is the practice of replacing repetitive and time-consuming manual tasks with automated software. The term BPA is used to describe a set of tools, techniques, and applications that are used to capture business processes in functional terms and then automate those processes using computer programs. It helps improve efficiency by reducing mundane tasks from the service delivery chain such as data entry, document management, order management among others.
Application Insights:
The application segment is bifurcated into business services and IT services. The business services segment dominated the global service delivery automation market in 2017, accounting for over 60% of the revenue share. This can be attributed to a rising number of initiatives by governments across various countries to promote digital transformation in several sectors, including healthcare and education. For instance, as per a study published by GSA in 2018, around USD 746 billion were spent on information technology worldwide with an average growth rate of 13%. However, only USD 250 billion were invested from private companies with an average growth rate of 6%. Thus government investments are expected to generate high demand for BSA solutions over the forecast period thereby contributing towards overall market size.
The IT services segment is anticipated to exhibit significant CAGR during the forecast period owing to increasing demand from emerging economies such as India and China that are leading adopters of advanced technologies such as cloud computing and software-as-a-service (SaaS).
Regional Analysis:
The North American region is expected to lead the global market in terms of revenue share. The growth can be attributed to the increasing adoption of technology and changing business processes through automation. The telecommunication and media industry in the U.S., for instance, has been witnessing significant changes resulting from automation, with new services being introduced that automate routine tasks such as transcribing voicemail messages or generating bills for subscribers.
The Asia Pacific regional market is anticipated to grow at a rapid pace over the forecast period owing to several factors such as growing industrialization, improving economic conditions leading to increased spending on service delivery optimization solutions among others’ Besides this there are several initiatives undertaken by governments across various countries in an attempt to improve their administrative procedures which would subsequently lead into improved productivity and enhanced customer service levels; all these factors are anticipated contribute towards future growth prospects of this regional market.
Growth Factors:
- Increased demand for automation across industries to improve operational efficiency and productivity
- Proliferation of digital technologies and big data analytics that are enabling Service Delivery Automation
- Emergence of cloud-based delivery models that are helping organizations to speed up the deployment of services
- Growing need for agile service delivery to meet the demands of the digital consumer
- Increasing focus on customer experience as a differentiator in competitive markets
Scope Of The Report
Report Attributes
Report Details
Report Title
Service Delivery Automation Market Research Report
By Type
IT Process Automation, Business Process Automation
By Application
BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods, Healthcare & Pharmaceuticals, Manufacturing & Logistics, Others
By Companies
IBM, Uipath SRL, Ipsoft, Blue Prism, Xerox, Nice Systems, Celaton Limited, Openspan, Automation Anywhere, Arago, Genfour, Exilant Technologies, Softomotive, Sutherland Global Services
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
213
Number of Tables & Figures
150
Customization Available
Yes, the report can be customized as per your need.
Global Service Delivery Automation Market Report Segments:
The global Service Delivery Automation market is segmented on the basis of:
Types
IT Process Automation, Business Process Automation
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods, Healthcare & Pharmaceuticals, Manufacturing & Logistics, Others
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- IBM
- Uipath SRL
- Ipsoft
- Blue Prism
- Xerox
- Nice Systems
- Celaton Limited
- Openspan
- Automation Anywhere
- Arago
- Genfour
- Exilant Technologies
- Softomotive
- Sutherland Global Services
Highlights of The Service Delivery Automation Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- IT Process Automation
- Business Process Automation
- By Application:
- BFSI
- IT, Telecommunication & Media
- Travel, Hospitality & Transportation
- Retail & Consumer Goods
- Healthcare & Pharmaceuticals
- Manufacturing & Logistics
- Others
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Service Delivery Automation Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
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- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Service delivery automation (SDB) is a process that helps organizations automate the delivery of services to customers. SDB can help reduce the time it takes to deliver services, improve customer satisfaction, and increase efficiency.
Some of the key players operating in the service delivery automation market are IBM, Uipath SRL, Ipsoft, Blue Prism, Xerox, Nice Systems, Celaton Limited, Openspan, Automation Anywhere, Arago, Genfour, Exilant Technologies, Softomotive, Sutherland Global Services.
The service delivery automation market is expected to register a CAGR of 10.8%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Service Delivery Automation Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Service Delivery Automation Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Service Delivery Automation Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Service Delivery Automation Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Service Delivery Automation Market Size & Forecast, 2018-2028
4.5.1 Service Delivery Automation Market Size and Y-o-Y Growth
4.5.2 Service Delivery Automation Market Absolute $ Opportunity
Chapter 5 Global Service Delivery Automation Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Service Delivery Automation Market Size Forecast by Type
5.2.1 IT Process Automation
5.2.2 Business Process Automation
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Service Delivery Automation Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Service Delivery Automation Market Size Forecast by Applications
6.2.1 BFSI
6.2.2 IT
6.2.3 Telecommunication & Media
6.2.4 Travel
6.2.5 Hospitality & Transportation
6.2.6 Retail & Consumer Goods
6.2.7 Healthcare & Pharmaceuticals
6.2.8 Manufacturing & Logistics
6.2.9 Others
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Service Delivery Automation Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Service Delivery Automation Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Service Delivery Automation Analysis and Forecast
9.1 Introduction
9.2 North America Service Delivery Automation Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Service Delivery Automation Market Size Forecast by Type
9.6.1 IT Process Automation
9.6.2 Business Process Automation
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Service Delivery Automation Market Size Forecast by Applications
9.10.1 BFSI
9.10.2 IT
9.10.3 Telecommunication & Media
9.10.4 Travel
9.10.5 Hospitality & Transportation
9.10.6 Retail & Consumer Goods
9.10.7 Healthcare & Pharmaceuticals
9.10.8 Manufacturing & Logistics
9.10.9 Others
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Service Delivery Automation Analysis and Forecast
10.1 Introduction
10.2 Europe Service Delivery Automation Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Service Delivery Automation Market Size Forecast by Type
10.6.1 IT Process Automation
10.6.2 Business Process Automation
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Service Delivery Automation Market Size Forecast by Applications
10.10.1 BFSI
10.10.2 IT
10.10.3 Telecommunication & Media
10.10.4 Travel
10.10.5 Hospitality & Transportation
10.10.6 Retail & Consumer Goods
10.10.7 Healthcare & Pharmaceuticals
10.10.8 Manufacturing & Logistics
10.10.9 Others
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Service Delivery Automation Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Service Delivery Automation Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Service Delivery Automation Market Size Forecast by Type
11.6.1 IT Process Automation
11.6.2 Business Process Automation
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Service Delivery Automation Market Size Forecast by Applications
11.10.1 BFSI
11.10.2 IT
11.10.3 Telecommunication & Media
11.10.4 Travel
11.10.5 Hospitality & Transportation
11.10.6 Retail & Consumer Goods
11.10.7 Healthcare & Pharmaceuticals
11.10.8 Manufacturing & Logistics
11.10.9 Others
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Service Delivery Automation Analysis and Forecast
12.1 Introduction
12.2 Latin America Service Delivery Automation Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Service Delivery Automation Market Size Forecast by Type
12.6.1 IT Process Automation
12.6.2 Business Process Automation
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Service Delivery Automation Market Size Forecast by Applications
12.10.1 BFSI
12.10.2 IT
12.10.3 Telecommunication & Media
12.10.4 Travel
12.10.5 Hospitality & Transportation
12.10.6 Retail & Consumer Goods
12.10.7 Healthcare & Pharmaceuticals
12.10.8 Manufacturing & Logistics
12.10.9 Others
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Service Delivery Automation Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Service Delivery Automation Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Service Delivery Automation Market Size Forecast by Type
13.6.1 IT Process Automation
13.6.2 Business Process Automation
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Service Delivery Automation Market Size Forecast by Applications
13.10.1 BFSI
13.10.2 IT
13.10.3 Telecommunication & Media
13.10.4 Travel
13.10.5 Hospitality & Transportation
13.10.6 Retail & Consumer Goods
13.10.7 Healthcare & Pharmaceuticals
13.10.8 Manufacturing & Logistics
13.10.9 Others
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Service Delivery Automation Market: Competitive Dashboard
14.2 Global Service Delivery Automation Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 IBM
14.3.2 Uipath SRL
14.3.3 Ipsoft
14.3.4 Blue Prism
14.3.5 Xerox
14.3.6 Nice Systems
14.3.7 Celaton Limited
14.3.8 Openspan
14.3.9 Automation Anywhere
14.3.10 Arago
14.3.11 Genfour
14.3.12 Exilant Technologies
14.3.13 Softomotive
14.3.14 Sutherland Global Services
