Market Overview:
The global telephony/VOIP software market is expected to grow at a CAGR of 10.5% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for cloud-based telephony/VOIP software and the growing trend of BYOD (Bring Your Own Device). Additionally, the rising adoption of telephony/VOIP software by small and medium enterprises (SMEs) is also contributing to the growth of this market. However, factors such as security concerns and lack of awareness about telephony/VOIP software are restraining its growth. On the basis of type, the global telephony/VOIP software market can be segmented into cloud-based and on-premise. The cloud-based segment is expected to grow at a higher CAGR than that of on-premise during the forecast period from 2018 to 2030. This can be attributed to several benefits offered by cloud-based solutions such as low cost, scalability, flexibility, and easy deployment & upgradation.
Product Definition:
Telephony/VOIP Software is software that allows voice communication over a computer network. Telephony/VOIP Software is important because it allows people to communicate with each other over long distances without having to use traditional telephone lines.
Cloud Based:
Cloud based solutions are gaining popularity in the telephony/VOIP software market owing to its benefits such as flexibility, cost effectiveness and scalability. These solutions offer a platform where users can access their data from any location through multiple devices. Cloud based VOIP software is used by small businesses and large enterprises for providing value-added services to their customers.
On-Premise:
On-premise software is a type of software that is installed and used on the end user's computer, server or workstation. The term usually refers to the installation of applications and services on computers present within an organization. On-premise solutions are generally accessed by employees working in isolation from external networks; this helps prevent data breaching into unauthorized hands.
Application Insights:
The large enterprises segment dominated the market in 2017 and is expected to witness significant growth over the forecast period. This can be attributed to factors such as presence of big companies, globally recognized brands, and increasing number of initial public offerings (IPOs) in the telecommunication industry. For instance, Viber Media Inc., a U.S.-based company provides communication services across various platforms including mobile devices, computers and televisions connected through internet protocol (IP). It has more than 200 million registered users worldwide and it was valued at USD 1.3 billion in 2015.
Telecom Italia SPA; a joint venture between France Telecom SA & Telefonica Group SPA; TATA Communications Ltd.; Airtel Ltd.; Birlasoft Technologies Pvt Ltd.; MTS India Services Pvt Ltd.; Reliance Communication Limited; etc are some of the prominent players offering value-added services for business customers worldwide since past few years or so.
Regional Analysis:
The North American region dominated the global market in 2017. The growth can be attributed to the presence of major telephony/voip software vendors such as AT&T, Inc.; Broadcom; Cisco Systems, Inc.; Google LLC; Hewlett Packard Enterprise Development LP; and Oracle Corporation. These companies are continuously investing in R&D activities for developing advanced solutions that meet the growing needs of enterprises and consumers globally. Moreover, these companies have a strong distribution channel with over 1 million small & medium businesses across more than 150 countries worldwide using their products to make efficient calls across borders & oceans.
However, Asia Pacific is expected to emerge as a lucrative regional market over the forecast period owing to increasing demand from enterprises for cost-effective voice communication services along with rising adoption by consumers for convenient calling options across various mobile phones platforms including iOS and Android devices at any time anywhere within or outside APAC region (excluding Japan).
Growth Factors:
- Increasing demand for cloud-based telephony and VOIP software due to its scalability and cost-effectiveness.
- Proliferation of smartphones and tablets, which has led to an increase in the demand for mobile telephony and VOIP software.
- The increasing trend of BYOD (Bring Your Own Device) is also contributing to the growth of the telephony/VOIP software market as more businesses are adopting this policy to reduce costs.
- Rapid advancements in telecom technology are enabling developers to come up with innovative features and applications that are driving the growth of the telephony/VOIP software market.
Scope Of The Report
Report Attributes
Report Details
Report Title
Telephony/VOIP Software Market Research Report
By Type
Cloud Based, On-Premise
By Application
Large Enterprises, SMEs
By Companies
CrazyCall, AVOXI, 3CX, Digium, Cisco, Phone.com, ZoiPer, CloudCall, Talkroute, OnSIP, Line2, CloudTalk, Samespace, CallSquad, UniTel Voice, UnifyMe, Office24by7, MyOperator, Freshworks, VOCAL Technologies, Zoho
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
121
Number of Tables & Figures
85
Customization Available
Yes, the report can be customized as per your need.
Global Telephony/VOIP Software Market Report Segments:
The global Telephony/VOIP Software market is segmented on the basis of:
Types
Cloud Based, On-Premise
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprises, SMEs
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- CrazyCall
- AVOXI
- 3CX
- Digium
- Cisco
- Phone.com
- ZoiPer
- CloudCall
- Talkroute
- OnSIP
- Line2
- CloudTalk
- Samespace
- CallSquad
- UniTel Voice
- UnifyMe
- Office24by7
- MyOperator
- Freshworks
- VOCAL Technologies
- Zoho
Highlights of The Telephony/VOIP Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud Based
- On-Premise
- By Application:
- Large Enterprises
- SMEs
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Telephony/VOIP Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
- Market Entry Strategies
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Telephony/VOIP software is a type of software that allows users to make and receive phone calls over the internet.
Some of the major players in the telephony/voip software market are CrazyCall, AVOXI, 3CX, Digium, Cisco, Phone.com, ZoiPer, CloudCall, Talkroute, OnSIP, Line2, CloudTalk, Samespace, CallSquad, UniTel Voice, UnifyMe, Office24by7, MyOperator, Freshworks, VOCAL Technologies, Zoho.
The telephony/voip software market is expected to register a CAGR of 10.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Telephony/VOIP Software Market Overview 4.1 Introduction 4.1.1 Market Taxonomy 4.1.2 Market Definition 4.1.3 Macro-Economic Factors Impacting the Market Growth 4.2 Telephony/VOIP Software Market Dynamics 4.2.1 Market Drivers 4.2.2 Market Restraints 4.2.3 Market Opportunity 4.3 Telephony/VOIP Software Market - Supply Chain Analysis 4.3.1 List of Key Suppliers 4.3.2 List of Key Distributors 4.3.3 List of Key Consumers 4.4 Key Forces Shaping the Telephony/VOIP Software Market 4.4.1 Bargaining Power of Suppliers 4.4.2 Bargaining Power of Buyers 4.4.3 Threat of Substitution 4.4.4 Threat of New Entrants 4.4.5 Competitive Rivalry 4.5 Global Telephony/VOIP Software Market Size & Forecast, 2018-2028 4.5.1 Telephony/VOIP Software Market Size and Y-o-Y Growth 4.5.2 Telephony/VOIP Software Market Absolute $ Opportunity
Chapter 5 Global Telephony/VOIP Software Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Telephony/VOIP Software Market Size Forecast by Type
5.2.1 Cloud Based
5.2.2 On-Premise
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Telephony/VOIP Software Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Telephony/VOIP Software Market Size Forecast by Applications
6.2.1 Large Enterprises
6.2.2 SMEs
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Telephony/VOIP Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Telephony/VOIP Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Telephony/VOIP Software Analysis and Forecast
9.1 Introduction
9.2 North America Telephony/VOIP Software Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Telephony/VOIP Software Market Size Forecast by Type
9.6.1 Cloud Based
9.6.2 On-Premise
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Telephony/VOIP Software Market Size Forecast by Applications
9.10.1 Large Enterprises
9.10.2 SMEs
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Telephony/VOIP Software Analysis and Forecast
10.1 Introduction
10.2 Europe Telephony/VOIP Software Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Telephony/VOIP Software Market Size Forecast by Type
10.6.1 Cloud Based
10.6.2 On-Premise
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Telephony/VOIP Software Market Size Forecast by Applications
10.10.1 Large Enterprises
10.10.2 SMEs
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Telephony/VOIP Software Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Telephony/VOIP Software Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Telephony/VOIP Software Market Size Forecast by Type
11.6.1 Cloud Based
11.6.2 On-Premise
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Telephony/VOIP Software Market Size Forecast by Applications
11.10.1 Large Enterprises
11.10.2 SMEs
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Telephony/VOIP Software Analysis and Forecast
12.1 Introduction
12.2 Latin America Telephony/VOIP Software Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Telephony/VOIP Software Market Size Forecast by Type
12.6.1 Cloud Based
12.6.2 On-Premise
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Telephony/VOIP Software Market Size Forecast by Applications
12.10.1 Large Enterprises
12.10.2 SMEs
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Telephony/VOIP Software Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Telephony/VOIP Software Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Telephony/VOIP Software Market Size Forecast by Type
13.6.1 Cloud Based
13.6.2 On-Premise
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Telephony/VOIP Software Market Size Forecast by Applications
13.10.1 Large Enterprises
13.10.2 SMEs
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Telephony/VOIP Software Market: Competitive Dashboard
14.2 Global Telephony/VOIP Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 CrazyCall
14.3.2 AVOXI
14.3.3 3CX
14.3.4 Digium
14.3.5 Cisco
14.3.6 Phone.com
14.3.7 ZoiPer
14.3.8 CloudCall
14.3.9 Talkroute
14.3.10 OnSIP
14.3.11 Line2
14.3.12 CloudTalk
14.3.13 Samespace
14.3.14 CallSquad
14.3.15 UniTel Voice
14.3.16 UnifyMe
14.3.17 Office24by7
14.3.18 MyOperator
14.3.19 Freshworks
14.3.20 VOCAL Technologies
14.3.21 Zoho