Market Overview:
The global softphone software market is expected to grow at a CAGR of 10.5% during the forecast period from 2018 to 2030. The growth in this market can be attributed to the increasing demand for unified communication and collaboration (UCC) solutions, rising adoption of cloud-based softphones, and growing demand for mobility solutions. The global softphone software market is segmented on the basis of type into cloud-based and on-premise softphones. The cloud-based segment is expected to grow at a higher CAGR than the on-premise segment during the forecast period from 2018 to 2030. This can be attributed to the growing trend of moving enterprise applications and data to cloud platforms, which helps organizations reduce costs associated with infrastructure maintenance and management. On the basis of application, the global softphone software market is divided into large enterprises and SMBs.
Product Definition:
A softphone is a software program that allows a computer to make telephone calls. Softphones are often used with Voice over IP (VoIP) services, which allow users to make telephone calls using their Internet connection instead of traditional phone lines. Softphones can be used to place and receive calls from any computer with an Internet connection and a microphone and speaker, making them ideal for home or office use.
Cloud based:
Cloud-based softphone software is a set of tools that provide the functionality of traditional desktop softphones through a web browser. The service allows users to communicate via voice over IP using SIP phones and applications without any additional hardware. It also helps in reducing the total cost of ownership by eliminating the need for purchasing, installing, and maintaining hardware components such as microphones or speakers in offices or homes.
On premise:
On premise software is used in softphone to provide telephony related functionalities such as presence and voice services. It can be used standalone or in combination with other software. On premise softphone solutions are widely adopted by enterprises owing to their benefits such as easy deployment, low maintenance, and cost effectiveness among others.
The market size for on-premise/off-premise telecom applications was valued at USD 53 billion in 2015.
Application Insights:
The large enterprise segment accounted for the largest revenue share of over 60% in 2017. The segment is expected to continue its dominance over the forecast period owing to factors such as high usage rates, extensive IT infrastructure and rising demand from end-users. Furthermore, companies such as Microsoft Corporation; Google Inc.; and Apple Inc.; have launched their softphone applications for desktops which has further propelled the growth of this segment.
Small and medium-sized businesses (SMBs) are anticipated to be among the fastest growing segments during the forecast period owing to increasing penetration of internet cafes/ Wi-Fi hot spots across developing countries like India, China etc. Furthermore, SMBs usually have fewer employees thus it costs less money to subscribe for a hosted service which makes them more attractive compared with large enterprises.
Regional Analysis:
The Asia Pacific region is expected to emerge as the fastest-growing regional segment over the forecast period. The growth can be attributed to increasing adoption of internet telephony and collaboration tools in emerging economies, such as India and China. In addition, rising number of small & medium enterprises (SMEs) in these countries is anticipated to drive demand for softphones in this region. Additionally, increased government initiatives are encouraging vendors based in APAC to develop innovative solutions for telecommunication industry which will propel regional market growth over the next eight years. For instance, Ooredoo Corporation launched a new softphone application under brand name ‘Aalto’ exclusively designed for customers across Qatar who need high-quality audio calling solution at affordable rates with no additional charges on Saturday November 26th 2017 at Doha Convention Center during Qatar International Trade Fair (QITF).
Growth Factors:
- Increasing demand for Unified Communications (UC) and collaboration tools
- Proliferation of Bring Your Own Device (BYOD) policies in enterprises
- Rising popularity of cloud-based softphones
- Growing demand for mobility and flexibility in workplace communication
- Emergence of new applications and features for softphones
Scope Of The Report
Report Attributes
Report Details
Report Title
Softphone Software Market Research Report
By Type
Cloud based, On premise
By Application
Large Enterprise, SMB
By Companies
CX, ZoiPer, Grandstream Networks, Zultys, Adore Infotech, Ekiga, NCH Software, MDev Group, Mizutech, IP blue Software Solutions, RingOver
Regions Covered
North America, Europe, APAC, Latin America, MEA
Base Year
2021
Historical Year
2019 to 2020 (Data from 2010 can be provided as per availability)
Forecast Year
2030
Number of Pages
124
Number of Tables & Figures
87
Customization Available
Yes, the report can be customized as per your need.
Global Softphone Software Market Report Segments:
The global Softphone Software market is segmented on the basis of:
Types
Cloud based, On premise
The product segment provides information about the market share of each product and the respective CAGR during the forecast period. It lays out information about the product pricing parameters, trends, and profits that provides in-depth insights of the market. Furthermore, it discusses latest product developments & innovation in the market.
Applications
Large Enterprise, SMB
The application segment fragments various applications of the product and provides information on the market share and growth rate of each application segment. It discusses the potential future applications of the products and driving and restraining factors of each application segment.
Some of the companies that are profiled in this report are:
- CX
- ZoiPer
- Grandstream Networks
- Zultys
- Adore Infotech
- Ekiga
- NCH Software
- MDev Group
- Mizutech
- IP blue Software Solutions
- RingOver
Highlights of The Softphone Software Market Report:
- The market structure and projections for the coming years.
- Drivers, restraints, opportunities, and current trends of market.
- Historical data and forecast.
- Estimations for the forecast period 2030.
- Developments and trends in the market.
- By Type:
- Cloud based
- On premise
- By Application:
- Large Enterprise
- SMB
- Market scenario by region, sub-region, and country.
- Market share of the market players, company profiles, product specifications, SWOT analysis, and competitive landscape.
- Analysis regarding upstream raw materials, downstream demand, and current market dynamics.
- Government Policies, Macro & Micro economic factors are also included in the report.
We have studied the Softphone Software Market in 360 degrees via. both primary & secondary research methodologies. This helped us in building an understanding of the current market dynamics, supply-demand gap, pricing trends, product preferences, consumer patterns & so on. The findings were further validated through primary research with industry experts & opinion leaders across countries. The data is further compiled & validated through various market estimation & data validation methodologies. Further, we also have our in-house data forecasting model to predict market growth up to 2030.
Regional Analysis
- North America
- Europe
- Asia Pacific
- Middle East & Africa
- Latin America
Note: A country of choice can be added in the report at no extra cost. If more than one country needs to be added, the research quote will vary accordingly.
The geographical analysis part of the report provides information about the product sales in terms of volume and revenue in regions. It lays out potential opportunities for the new entrants, emerging players, and major players in the region. The regional analysis is done after considering the socio-economic factors and government regulations of the countries in the regions.
How you may use our products:
- Correctly Positioning New Products
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8 Reasons to Buy This Report
- Includes a Chapter on the Impact of COVID-19 Pandemic On the Market
- Report Prepared After Conducting Interviews with Industry Experts & Top Designates of the Companies in the Market
- Implemented Robust Methodology to Prepare the Report
- Includes Graphs, Statistics, Flowcharts, and Infographics to Save Time
- Industry Growth Insights Provides 24/5 Assistance Regarding the Doubts in the Report
- Provides Information About the Top-winning Strategies Implemented by Industry Players.
- In-depth Insights On the Market Drivers, Restraints, Opportunities, and Threats
- Customization of the Report Available
Frequently Asked Questions?
Softphone software is a type of voice over internet protocol (VoIP) software that allows users to make and receive telephone calls through their computer or mobile phone.
Some of the major companies in the softphone software market are CX, ZoiPer, Grandstream Networks, Zultys, Adore Infotech, Ekiga, NCH Software, MDev Group, Mizutech, IP blue Software Solutions, RingOver.
The softphone software market is expected to register a CAGR of 10.5%.
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Softphone Software Market Overview
4.1 Introduction
4.1.1 Market Taxonomy
4.1.2 Market Definition
4.1.3 Macro-Economic Factors Impacting the Market Growth
4.2 Softphone Software Market Dynamics
4.2.1 Market Drivers
4.2.2 Market Restraints
4.2.3 Market Opportunity
4.3 Softphone Software Market - Supply Chain Analysis
4.3.1 List of Key Suppliers
4.3.2 List of Key Distributors
4.3.3 List of Key Consumers
4.4 Key Forces Shaping the Softphone Software Market
4.4.1 Bargaining Power of Suppliers
4.4.2 Bargaining Power of Buyers
4.4.3 Threat of Substitution
4.4.4 Threat of New Entrants
4.4.5 Competitive Rivalry
4.5 Global Softphone Software Market Size & Forecast, 2020-2028
4.5.1 Softphone Software Market Size and Y-o-Y Growth
4.5.2 Softphone Software Market Absolute $ Opportunity
Chapter 5 Global Market Analysis and Forecast by Type
5.1 Introduction
5.1.1 Key Market Trends & Growth Opportunities by Type
5.1.2 Basis Point Share (BPS) Analysis by Type
5.1.3 Absolute $ Opportunity Assessment by Type
5.2 Market Size Forecast by Type
5.2.1 Cloud based
5.2.2 On premise
5.3 Market Attractiveness Analysis by Type
Chapter 6 Global Market Analysis and Forecast by Applications
6.1 Introduction
6.1.1 Key Market Trends & Growth Opportunities by Applications
6.1.2 Basis Point Share (BPS) Analysis by Applications
6.1.3 Absolute $ Opportunity Assessment by Applications
6.2 Market Size Forecast by Applications
6.2.1 Large Enterprise
6.2.2 SMB
6.3 Market Attractiveness Analysis by Applications
Chapter 7 Global Softphone Software Market Analysis and Forecast by Region
7.1 Introduction
7.1.1 Key Market Trends & Growth Opportunities by Region
7.1.2 Basis Point Share (BPS) Analysis by Region
7.1.3 Absolute $ Opportunity Assessment by Region
7.2 Softphone Software Market Size Forecast by Region
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Latin America
7.2.5 Middle East & Africa (MEA)
7.3 Market Attractiveness Analysis by Region
Chapter 8 Coronavirus Disease (COVID-19) Impact
8.1 Introduction
8.2 Current & Future Impact Analysis
8.3 Economic Impact Analysis
8.4 Government Policies
8.5 Investment Scenario
Chapter 9 North America Analysis and Forecast
9.1 Introduction
9.2 North America Market Size Forecast by Country
9.2.1 U.S.
9.2.2 Canada
9.3 Basis Point Share (BPS) Analysis by Country
9.4 Absolute $ Opportunity Assessment by Country
9.5 Market Attractiveness Analysis by Country
9.6 North America Market Size Forecast by Type
9.6.1 Cloud based
9.6.2 On premise
9.7 Basis Point Share (BPS) Analysis by Type
9.8 Absolute $ Opportunity Assessment by Type
9.9 Market Attractiveness Analysis by Type
9.10 North America Market Size Forecast by Applications
9.10.1 Large Enterprise
9.10.2 SMB
9.11 Basis Point Share (BPS) Analysis by Applications
9.12 Absolute $ Opportunity Assessment by Applications
9.13 Market Attractiveness Analysis by Applications
Chapter 10 Europe Analysis and Forecast
10.1 Introduction
10.2 Europe Market Size Forecast by Country
10.2.1 Germany
10.2.2 France
10.2.3 Italy
10.2.4 U.K.
10.2.5 Spain
10.2.6 Russia
10.2.7 Rest of Europe
10.3 Basis Point Share (BPS) Analysis by Country
10.4 Absolute $ Opportunity Assessment by Country
10.5 Market Attractiveness Analysis by Country
10.6 Europe Market Size Forecast by Type
10.6.1 Cloud based
10.6.2 On premise
10.7 Basis Point Share (BPS) Analysis by Type
10.8 Absolute $ Opportunity Assessment by Type
10.9 Market Attractiveness Analysis by Type
10.10 Europe Market Size Forecast by Applications
10.10.1 Large Enterprise
10.10.2 SMB
10.11 Basis Point Share (BPS) Analysis by Applications
10.12 Absolute $ Opportunity Assessment by Applications
10.13 Market Attractiveness Analysis by Applications
Chapter 11 Asia Pacific Analysis and Forecast
11.1 Introduction
11.2 Asia Pacific Market Size Forecast by Country
11.2.1 China
11.2.2 Japan
11.2.3 South Korea
11.2.4 India
11.2.5 Australia
11.2.6 South East Asia (SEA)
11.2.7 Rest of Asia Pacific (APAC)
11.3 Basis Point Share (BPS) Analysis by Country
11.4 Absolute $ Opportunity Assessment by Country
11.5 Market Attractiveness Analysis by Country
11.6 Asia Pacific Market Size Forecast by Type
11.6.1 Cloud based
11.6.2 On premise
11.7 Basis Point Share (BPS) Analysis by Type
11.8 Absolute $ Opportunity Assessment by Type
11.9 Market Attractiveness Analysis by Type
11.10 Asia Pacific Market Size Forecast by Applications
11.10.1 Large Enterprise
11.10.2 SMB
11.11 Basis Point Share (BPS) Analysis by Applications
11.12 Absolute $ Opportunity Assessment by Applications
11.13 Market Attractiveness Analysis by Applications
Chapter 12 Latin America Analysis and Forecast
12.1 Introduction
12.2 Latin America Market Size Forecast by Country
12.2.1 Brazil
12.2.2 Mexico
12.2.3 Rest of Latin America (LATAM)
12.3 Basis Point Share (BPS) Analysis by Country
12.4 Absolute $ Opportunity Assessment by Country
12.5 Market Attractiveness Analysis by Country
12.6 Latin America Market Size Forecast by Type
12.6.1 Cloud based
12.6.2 On premise
12.7 Basis Point Share (BPS) Analysis by Type
12.8 Absolute $ Opportunity Assessment by Type
12.9 Market Attractiveness Analysis by Type
12.10 Latin America Market Size Forecast by Applications
12.10.1 Large Enterprise
12.10.2 SMB
12.11 Basis Point Share (BPS) Analysis by Applications
12.12 Absolute $ Opportunity Assessment by Applications
12.13 Market Attractiveness Analysis by Applications
Chapter 13 Middle East & Africa (MEA) Analysis and Forecast
13.1 Introduction
13.2 Middle East & Africa (MEA) Market Size Forecast by Country
13.2.1 Saudi Arabia
13.2.2 South Africa
13.2.3 UAE
13.2.4 Rest of Middle East & Africa (MEA)
13.3 Basis Point Share (BPS) Analysis by Country
13.4 Absolute $ Opportunity Assessment by Country
13.5 Market Attractiveness Analysis by Country
13.6 Middle East & Africa (MEA) Market Size Forecast by Type
13.6.1 Cloud based
13.6.2 On premise
13.7 Basis Point Share (BPS) Analysis by Type
13.8 Absolute $ Opportunity Assessment by Type
13.9 Market Attractiveness Analysis by Type
13.10 Middle East & Africa (MEA) Market Size Forecast by Applications
13.10.1 Large Enterprise
13.10.2 SMB
13.11 Basis Point Share (BPS) Analysis by Applications
13.12 Absolute $ Opportunity Assessment by Applications
13.13 Market Attractiveness Analysis by Applications
Chapter 14 Competition Landscape
14.1 Softphone Software Market: Competitive Dashboard
14.2 Global Softphone Software Market: Market Share Analysis, 2019
14.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
14.3.1 CX
14.3.2 ZoiPer
14.3.3 Grandstream Networks
14.3.4 Zultys
14.3.5 Adore Infotech
14.3.6 Ekiga
14.3.7 NCH Software
14.3.8 MDev Group
14.3.9 Mizutech
14.3.10 IP blue Software Solutions
14.3.11 RingOver
